Multiple Devices Showing as Offline when they Aren’t

Hi I purchased 4 Eero devices (standard, not pro or beacon) yesterday. Today I installed all four, which are all wired in via Ethernet. the signal strength is fantastic everywhere and I am very…

Lightwave Link Plus hub won't work with Netgear Switcher

Hi I have an Eero mesh wi fi system. I don't know how to say which model I have, but it is a basic 3-pack system which I bought in January 2021. I have a problem which is that I want to use the…

Eero is Paused Why

Dropouts, Power, Range, Connectivity

I realise this is a topic which keeps coming back periodically. I also realise that clients have a lot (or in fact all) to do with wi-fi connectivity or we'd all have serious security issues.…

Why do all my eero's operate on the same channels?

I have 5 eero's (the wifi 5 version, model J01001, whatever the proper name for that model is). They are all connected via Ethernet. Every single one of them uses channel 1 for 2.…

Why do Beacons support Windows computers poorly over 5ghz?

Let me preface by saying this, my Eero experience has been great for several years. I run a network environment currently with 4 Eero pro's & 3 Beacons.…

MAC randomization & Device blocking

Given that Android and iOS are moving towards or have put into place MAC randomization -- what good is the Eero feature that blocks devices based on MAC?

High incidence of phishing/deception threat blocks on Roku Ultra

I have an Eero Pro with 2 beacons. The software version is 6.3.1-44. I have Eero Secure subscription at the basic level. I have a Roku Ultra that I bought in 2018.…

Eero Update and now Poor Slack Video

After the latest update - eeroOS: v6.3.1-44 - Released May 13, 2021) My slack video calls have had terrible video quality. As a check, I plugged directly into the modem to bypass the Eero and the…

eero Pro 6 be available in Germany?

When will the eero Pro 6 be available in Europe/Germany via Amazon Germany?

Unable to remove IPv6 DNSs on 6.3.0

I received my Eero Pros today and the setup for mesh was quicker and easy. After the setup, I disabled secured, enabled HomeKit, and decided to change the DNS to CloudFlare’s IPv4 and IPv6 DNSs.…

Updated Eeros Always Show "Update Available"

I'm running a 4 Eero mesh network (three Pro 6s and one 2nd gen Pro). As of this date (1/2/21) all four are running the latest firmware (6.1.0-877). For the past few updates after the automatic…

Eero 6 won't update to 6.3...but do I really want it to?

Hello! I have 3 eero 6s with 6.2.1-23 on them now. I am getting the prompt to update to 6.3 however when I tap "Install Now", the screen flashes and says "Your network is up to date!".…

Streaming issues

I’m having streaming issues w Netflix and Prime. Quality is awful on my Samsung UDH TV. It is close to the router. Tried everything. Thoughts?

F5 Big IP VPN client refusing to work with Eero 6?

Any known issues between Eero 6 (not "pro") with the latest firmware, and F5 Big-IP VPN clients? A company I work for is using an F5 BIG-IP Edge Client for its VPN (as well as hardware VPN boxes…

Restricted Sites and separate Profiles

Hello - I am trying to restrict certain website at certain times, however I cannot create a separate profile for a user since there is already one set up.…

Iphone Connection Issue

Hey there, All other devices are working on my new system, except my iphone. Any ideas? Just says no connection.

Expanding wirelessly connected extender over ethernet to a second extender

I would like to extend my network to the garage (marked with no WiFi), which is: Too far for WiFi Connection (can't add a mesh end point) Too far to wire an ethernet cable all the way from the main…

Major DNS bug in v6.3.0-2030 eero Pro 6

There is a significant bug with DNS on the 6.3.0-2030 firmware! If "Advanced Security" is enabled under eero Secure, DNS queries for non-existent records now return SERVFAIL instead of NXDOMAIN.…

Live Data Usage

Is the live data usage hit or miss with you guys as well? The total download/upload seems to work but I can only get the per device usage to work maybe 50% of the time so it makes it hard to track…

MacBook Pro not connecting to Eero

Something is wrong with the my Eero as since last few days my MacBook Pro is not able to connect to the eero network. Though it is working fine on all other devices,…

WPA3 (main-net) Other Security Standards (guest-net) ?

Is it possible to configure the main and guest networks to use different security standards? For the moment, I turned off the WPA3 security standard (making it possible to connect the older devices…

PC with static IP

Just setting up my new eero and I am stumped by this - I have a hardwired htpc that must have a static IP. It sees the LAN but will not connect to the internet.…

Automatic Speed Tests

The automatic speed tests that usually happen every other night seem to have stopped for me on Jan. 13, 2021. Has this happened to anyone else? Was this intentional on the part of eero?…

Missing device names and IP Address info.

Hello folks. Love the eero product. I just setup 2 eero models and one eero beacon in this network. I've updated the firmware to v6.2.0-1837 These units are connected to an Xfinity Wifi 6 (I believe…