0

Eero Update and now Poor Slack Video

After the latest update - eeroOS: v6.3.1-44 - Released May 13, 2021) My slack video calls have had terrible video quality.

As a check, I plugged directly into the modem to bypass the Eero and the quality was
perfect.

To add, I have tested multiple computers, ethernet wires and eero nodes in the house. All the same result. 

Any ideas on what is going on?

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hello bradross ,

    Thank you for reaching out to us! If you have not already reached out to support here are a few things you can try. 

    1) Power-cycle your eero network. Unplug all the eeros for a few minutes and plug them back in.

    2) Soft rest the Gateway eero.

    https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-

    Let me know the results after you have done this. However, if you have already reached out to support and are still experiencing this behavior let me know so I can gather more information and take a closer look.

    Like
Like Follow
  • 3 wk agoLast active
  • 1Replies
  • 38Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com