Eero Update and now Poor Slack Video

After the latest update - eeroOS: v6.3.1-44 - Released May 13, 2021) My slack video calls have had terrible video quality.

As a check, I plugged directly into the modem to bypass the Eero and the quality was

To add, I have tested multiple computers, ethernet wires and eero nodes in the house. All the same result. 

Any ideas on what is going on?

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  • Hello bradross ,

    Thank you for reaching out to us! If you have not already reached out to support here are a few things you can try. 

    1) Power-cycle your eero network. Unplug all the eeros for a few minutes and plug them back in.

    2) Soft rest the Gateway eero.


    Let me know the results after you have done this. However, if you have already reached out to support and are still experiencing this behavior let me know so I can gather more information and take a closer look.

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