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Live Data Usage

Is the live data usage hit or miss with you guys as well?  The total download/upload seems to work but I can only get the per device usage to work maybe 50% of the time so it makes it hard to track down which device is using most of the Total bandwidth.

5 replies

    • eero_support
    • 3 yrs ago
    • Reported - view

    Hello,

    Thank you for reaching out to us here. We'll want to get some information regarding network and the device that you are using to monitor data. Can you please reach out to our phone support so we can verify your account and get this escalate if necessary?

    https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

    Some things you can check to see if they might help is to verify that your app is updated and that your eeros are fully updated as well. 

    Thank you,

    James

    eero Support

    • mellow
    • 3 yrs ago
    • Reported - view

    This has been happening since I got the units in November.  Each update I hoped would fix it but it hasn't yet.  It did get better when I switched my comcast cable modem to bridge mode, but I still get times where it will list 0% for the devices but the Total Download/Upload will be working.

    I am running 6.2.0-1837 on the units and with the app I am using an Android and the ver is 6.2.0.36360.

      • Kora_eero_support
      • 3 yrs ago
      • Reported - view

      Hi there, mellow ! We're sorry to hear that you've been encountering the same issue. We appreciate all the info you included in your response, and we'd like to be able to dig deeper into this. Can you please send over an email to support@eero.com with the subject "Community Followup" so that we can check this out?
      We look forward to hearing back from you so we can help get your data usage stats back in working order!

    • mellow
    • 3 yrs ago
    • Reported - view

    I have attached a screenshot from my V30 phone of what happens, it will show Total speeds but not per device speeds.

    • Jackietools
    • 3 yrs ago
    • Reported - view

    Mine is doing it since yesterday update. I need to contact support too.

Content aside

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