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Automatic Speed Tests

The automatic speed tests that usually happen every other night seem to have stopped for me on Jan. 13, 2021. Has this happened to anyone else? Was this intentional on the part of eero? If not what can be done to restore this functionality?

13 replies

    • cMoo92
    • 3 yrs ago
    • Reported - view

    Contact eero support so they can look into it. Speed tests are still working fine for my eero networks.

    • eero_support
    • 3 yrs ago
    • Reported - view

    Hello,

    As cMoo92 suggested, please reach out to support. We will need to check the backend on your network to try and resolve this behavior.

    Thank you,

    James

    eero Support

    • Gene20354
    • 3 yrs ago
    • Reported - view

    I just checked my speed test history.  The last one that was run was on January 11th.  Did you get this resolved?

      • OAW
      • 3 yrs ago
      • Reported - view

      Gene20354 eero support asked me to do a soft reset on my gateway router which i did last evening. The automatic speed test still didn't run overnight. We'll see what happens tonight and I'll report the results back to them.

    • Travisp
    • 3 yrs ago
    • Reported - view

    I’m just noticing the same thing. Last one automatically done was Jan 11th.

      • OAW
      • 3 yrs ago
      • Reported - view

      Travisp You may want to reach out to eero support and let them know. I have and while I haven’t heard back in over a week now I figure the more people who report this issue the more likely it is to get resolved. 

    • Gene20354
    • 3 yrs ago
    • Reported - view

    I just checked the app to see if anything has changed. As of 2/10,  my automatic speed tests have started working again.  I did not do anything to my devices.  

      • OAW
      • 3 yrs ago
      • Reported - view

      Gene20354 It resumed for me on Tuesday March 9. I also see tests for Thursday March 11 and Saturday March 13. It’s running every other day so it appears things are back to normal on my end. I want to say this started around the time eeroOS 6.2 was installed. 

    • NSoufi
    • 3 yrs ago
    • Reported - view

    I am having same problem... last speed test was on 1 March. I have an open ticket with eero for more than a month, I tried soft rest and swap eero devices but no luck. Can any one from eero who sees this help me gets the feature back.

      • Kora_eero_support
      • 3 yrs ago
      • Reported - view

      Thanks for reaching out to us, NSoufi . When you performed a soft reset did you reset your main (gateway) eero, or one of your secondary eeros? If you haven't already, please try soft resetting the gateway.

      I'd like to be able to review the ticket that you currently have open with us as well. Can you please send in a new email to support@eero.com with the subject "Community Followup" using the same email address? This will help me locate your older ticket.

      We look forward to hearing back from you so we can help get to the bottom of this.

      Kora | eero Community Team

      • NSoufi
      • 3 yrs ago
      • Reported - view

      Hi Kora,

      I have done the soft rest on the gateway eero more than once but no luck. As you will see from the open ticket, we (myself and your colleague) did all eero trouble a month ago and left it with your engineers but nothing came back. I have even been in touch with one of your Reddit staff n same issue, they promise to check, weeks ago but nothing changed either.

    • Stephanie_Sy
    • 3 yrs ago
    • Reported - view

    I'll re-run the actual installer. Thank you!

      • NSoufi
      • 3 yrs ago
      • Reported - view

      Stephanie_Sy sorry can you explain what you mean? Do you mean hard reset?

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  • 3 yrs agoLast active
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