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Why do Beacons support Windows computers poorly over 5ghz?

Let me preface by saying this, my Eero experience has been great for several years. I run a network environment currently with 4 Eero pro's & 3 Beacons. I use mostly an Apple eco-system but of course run some Windows computers as well. 

Is there a reason that my "newer" windows computers don't want to connect to the closest beacon (less than 5 feet away) over 5ghz? It "does" connect over 2.4ghz but never 5ghz. Once I recently ticked the checkbox "encourage band steering" the windows computers do connect over 5ghz, but to an Eero Pro in a much farther away location, even on another floor. 

I have realized that it does cause some "pause" in my Windows experience. Any idea what can be causing this?

2 replies

    • eero_support
    • 3 yrs ago
    • Reported - view

    Hello ponsholm ,

    The eero network does not decide what access point or band a device connects to, the device decides this. You can try going into your network card's settings and set it to prefer 5GHz. You also might have too many eeros. You only need an eero every 35-45ft normally. Take a look at the article I linked below to see if you can remove some of your eeros or have them placed around your home better.

    Also, how many sqft is your home?

    https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

      • ponsholm
      • 3 yrs ago
      • Reported - view

      James How can you determine if a beacon is defective? I recently picked this one up on Amazon as "refreshed" and it is the only beacon doing this. On Windows PCs to "prefer" 5ghz is not that easy and seems non-intuitive. I don't think that is it. It is jumping between the Eero pro and the beacon all the time. The distance between them should be good enough. House is 3200 sq feet and at least 1 of my beacons are facing the outside so don't even count on that one. Rooms are fairly isolated...

Content aside

  • 3 yrs agoLast active
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