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Automatic Speed Tests

The automatic speed tests that usually happen every other night seem to have stopped for me on Jan. 13, 2021. Has this happened to anyone else? Was this intentional on the part of eero? If not what can be done to restore this functionality?

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  • Contact eero support so they can look into it. Speed tests are still working fine for my eero networks.

    Like 1
  • Hello,

    As cMoo92 suggested, please reach out to support. We will need to check the backend on your network to try and resolve this behavior.

    Thank you,

    James

    eero Support

    Like 1
  • I just checked my speed test history.  The last one that was run was on January 11th.  Did you get this resolved?

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      • OAW
      • OAW
      • 3 wk ago
      • Reported - view

      Gene20354 eero support asked me to do a soft reset on my gateway router which i did last evening. The automatic speed test still didn't run overnight. We'll see what happens tonight and I'll report the results back to them.

      Like
  • I’m just noticing the same thing. Last one automatically done was Jan 11th.

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      • OAW
      • OAW
      • 11 days ago
      • Reported - view

      Travisp You may want to reach out to eero support and let them know. I have and while I haven’t heard back in over a week now I figure the more people who report this issue the more likely it is to get resolved. 

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  • 11 days agoLast active
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