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Eero 6 won't update to 6.3...but do I really want it to?

Hello! I have 3 eero 6s with 6.2.1-23 on them now. I am getting the prompt to update to 6.3 however when I tap "Install Now", the screen flashes and says "Your network is up to date!".

But my bigger question is, should I update them? I am seeing a lot of chatter here and in particular on the eero reddit that there are DNS issues with 6.3? There was a reddit comment that was acknowledged and the initial roll-out was stopped but looks like it was restarted? Is that why I can't download it? Would love some clarification! Thanks!

2 replies

    • eero_support
    • 4 yrs ago
    • Reported - view

    Hello anotherJmartin ,

    We have paused updates while we investigate a possible misbehavior of the new firmware with an existing feature. Keep an eye on it and you will be able to update when this investigation is completed.

      • clayj
      • 4 yrs ago
      • Reported - view

      James Can you confirm if this has anything to do with a potential bug relating to devices being disconnected from WiFi if they have an IP address reserved in the Eero?

Content aside

  • 4 yrs agoLast active
  • 2Replies
  • 121Views
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