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Eero Update and now Poor Slack Video

After the latest update - eeroOS: v6.3.1-44 - Released May 13, 2021) My slack video calls have had terrible video quality.

As a check, I plugged directly into the modem to bypass the Eero and the quality was
perfect.

To add, I have tested multiple computers, ethernet wires and eero nodes in the house. All the same result. 

Any ideas on what is going on?

1 reply

    • eero_support
    • 3 yrs ago
    • Reported - view

    Hello bradross ,

    Thank you for reaching out to us! If you have not already reached out to support here are a few things you can try. 

    1) Power-cycle your eero network. Unplug all the eeros for a few minutes and plug them back in.

    2) Soft rest the Gateway eero.

    https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-

    Let me know the results after you have done this. However, if you have already reached out to support and are still experiencing this behavior let me know so I can gather more information and take a closer look.

Content aside

  • 3 yrs agoLast active
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