-
IPv6 DNS won't save
When I enter custom primary and secondary IPv6 addresses for DNS and hit save, Eero tells me it will reboot. I click "Yes", a screen flashes for a split second and then nothing else happens.…
-
EERO & ARRIS TM1602 - PHONE ISSUE
we have spectrum for internet and phone. i recently plugged in the eero to our arris tm1602 and the internet and wifi are working great. however we noticed our phone does not ring.…
-
Eero not working with my Xbox one after last update
My XBox One has stopped working with Eero after last update it shows it connected in the eero app but it is not connected. I connected the Xbox to my hotpot on my phone so the issue is not with my…
-
I swear I am DONE with Eero
I have 5 homes with Eero Pro routers in each one. The number of routers in each home varies from 2 to 4 depending on the square footage. I have spent a literal fortune on Eero already and all I have…
-
Eero speed reporting differs greatly from Google and speedtest
I recently upgraded mt AT&T to 1G. To my knowledge, I have the setting on AT&T router correct for passthru and statuc to my Eero mac address. On my Eero app, it reports 900+ gbps,…
-
How does support work?
I've been looking into eero because my ISP is going to give them to me for free. I have been reading through the discussions and it appears eero does not supply acceptable speeds for users who…
-
EERO and Ethernet port priorities
I have a new EERO cupcake looking router with two Ethernet ports. I have my modem plugged into one, and a network device on the other. when I restart my EERO,…
-
Having odd performance problem with my Eero units
I have 4 Eero units around my house. All units are running 3.19.0. My cable setup is this: Cable Data Modem -> Linksys 1900ACS running Openwrt -> Eero Gateway (and the other Eero units) Everything…
-
Eero iOS App - iOS14
I'm testing the IOS14 release, and with the latest developer beta 4, the eero app now fails to find devices on my network. Basically, it sees them (as previously in the app) for about 5 minutes,…
-
Incompatible devices with Labs WPA3
After enabling WPA3 in Labs, my older Apple TV would not connect. The error on Apple TV continuously said incorrect password. Running Apple TV 7.5 on mode A1469 (old af).…
-
Manual Setup - MAC Address?
I am attempting to use my Eero Devices, but the first device connected to my modem is required to submit credentials to register the device. The only workaround is to manually provide the MAC…
-
This product was a waste of $80 because IT DOESN'T WORK
Don't buy this and don't even bother trying to get a hold of tech support..on hold 45 minutes before I hung up... biggest waste of $80 ever... garbage
-
Eero Beacon nightlight not following scheduled times
After the last two updates the night light will not follow the on/off schedule. Anyone else with this issue? Ambient mode not a good option for where my beacons are placed.
-
Speed drop at beacons
I have Spectrum, 400 mbs service to house. At the Eero router I get 400, but at the beacons I'm getting half that (around 200). I have rebooted everything with no change.…
-
Trouble with scheduled pauses on first night of week
We have family profiles set up, and a scheduled pause for our teenager's profile. His internet access is scheduled to pause between 10PM and 5AM on school nights (Sunday night through Thursday…
-
eero Pro 1st vs 2nd generation packaging
I'm looking at purchasing a used or open box Eero Pro system on eBay. Some of them show the retail box and I've seen a couple of different looks to them and wondered if that's how you tell which is…
-
eero Secure in germany
Since eero is available in germany now too I was wondering if and when eero Secure will be available here. Stephan
-
Eero Mesh or Eero Pro?
Have a small house with 3 floors and am on a budget. Should I go with the 3 Eero mesh or the 1 Eero pro with 1 beacon? Please advice.
-
Eero Plus, Advance Security Slowdown
I'm sure this has been covered, but with the last update, having 'Advance Security' on slows my wifi down a lot. We're talking 25-30% lower. Today, I noticed that with AS on,…
-
Verizon FIOS gigabit
I have a first-generation eero that I was using with WOW cable on a 500/50 plan which worked very well. I have since signed up for Verizon FIOS service and I am unable to get speeds higher than 700…
-
Using Router As WiFi Repeater in Eero Mesh
I have an eero mesh with 4 eero pro devices. I need to extend the signal to a remote part of my property but I'd like to know if I can use one of my old Asus or Netgear routers with the mesh instead…
-
Checking speed on each connected device?
Is there any way to check the speed (download/ upload) used by each connected device? I know on the app, it shows the default DL/ UL speed coming from the internet provider. Thanks.
-
eero and the Drobo5N
Has anyone connected a Drobo 5N to their eero via the ethernet port? I can't see mine. I know the Drobo and cable are fine, work with other routers.
Content aside
Category actions
Need Help? We're here for you!
We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!
Quick links