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IPv6 DNS won't save

When I enter custom primary and secondary IPv6 addresses for DNS and hit save, Eero tells me it will reboot. I click "Yes", a screen flashes for a split second and then nothing else happens. If I hit back and then click on the DNS menu again, the IPv6 entries have been wiped out. The eero never reboots.

This is a first gen device (A010001) that is up to date.

3 replies

    • Kora_eero_support
    • 4 yrs ago
    • Reported - view

    Thanks for bringing this to our attention JaggedJax . This definitely sounds like something we'd like to be able to investigate further. Whenever you're able to, please send us an email at support@eero.com with the subject "Community followup" so that we can easily locate your email.

    We look forward to hearing from you so we can get this odd saving issue resolved! (=

    Kindly,

    Kora | eero Community Team

    • JaggedJax
    • 4 yrs ago
    • Reported - view

    I figured it out and feel dumb :-(

    The official Google IPv6 is in the format: 2001:4860:4860::8888
    But I somehow missed one of the colons and entered: 2001:4860:4860:8888

    So I'm sure eero tried parsing it, and as it was invalid the record wasn't saved. I tried one more time before emailing support and realized my mistake. It worked fine after that.

      • Kora_eero_support
      • 4 yrs ago
      • Reported - view

      JaggedJax No worries at all! Thanks for following up with me here. I'm glad to hear that you were able to resolve the issue after all.

      Kindly,

      Kora | eero Community Team

Content aside

  • 4 yrs agoLast active
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