Thanks for reaching out to us, jkschwab1  and we're sorry that you've had this experience. I wanted to follow up with you regarding this issue, as I see that we've assisted you through email and got a replacement eero sent out to you. For urgent issues or requests like these, please give us a call on our support line at 877-659-2347. While we do answer every email we receive, it generally takes a bit longer for us to respond through email. Thanks again for being part of the eero family, and for all of your patience.