Trouble with scheduled pauses on first night of week

We have family profiles set up, and a scheduled pause for our teenager's profile.  His internet access is scheduled to pause between 10PM and 5AM on school nights (Sunday night through Thursday night).  

What we're seeing is that on Sunday nights after 10PM, the eero app correctly reports that his access is paused.  However, he is still able to access YouTube without any trouble.  The pause seems to work fine on other nights.  It just seems to be the first night of the week.  I'm wondering if there is a problem when a scheduled pause overlaps midnight and therefore includes a date change?  Or, maybe there's something else behind this?

As a temporary workaround, I've added a second pause between 10PM to midnight specifically on Sundays.  That did the trick, but it does feel clumsy.

Has anybody else run into this?

3replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi  mdebreceni

    Thanks for reaching out and sorry to hear the issue. This is a bug, but something that should be patched in an upcoming eeroOS update. I'll be sure to update this thread as soon as that fix is available. Thanks!

  • Awesome - thank you for responding so quickly, Jeff!  I will keep an eye out for the fix 🙂

  • I am having similar problems. I have a profile with my child's four devices on scheduled pause. The eero App displays Paused but data is downloading. I had to use Block and Unblock instead. 

Like Follow
  • 3 yrs agoLast active
  • 3Replies
  • 631Views
  • 3 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support