0

Manual Setup - MAC Address?

I am attempting to use my Eero Devices, but the first device connected to my modem is required to submit credentials to register the device.  The only workaround is to manually provide the MAC Address to the Router Administrator. 
How I Can I get the MAC Address for my Eero Device. 

3replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Thanks for reaching out, dannysto , and welcome to the Community! This is something that our support team can absolutely assist with, so please give us a call at 877-659-2347 and we'll confirm that for you directly. Additionally, once the eero network is fully set up, you'll be able to reference the eero MAC addresses as needed directly from the details on your app. We look forward to hearing from you so we can get this handled!

    Kindly,
    Drew, eero Community Team

    Like
  • I am trying to add a Canon Pixma MX922 to our new Eero network and it doesn't connect in the usual way, asking for a MAC address.  I looked up the MAC addresses for the nearest Eero and found one that matches one of the choices on our printer, however it can seem to connect to our Eero network.  Any suggestions?  BTW, I updated the firmware on our printer to the latest version.

    Thanks for your help.

    Like
  • Oops, I meant to say it CAN'T connect to our Eero network!!

    Like
Like Follow
  • 2 yrs agoLast active
  • 3Replies
  • 1187Views
  • 3 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com