-
Frequent Internet Outage
I have the first gen Eero wifi system. I have three eeros. I am experiencing issues where my Internet connection drops and I can't load web pages, retrieve email, etc.…
-
Firestick scans are high?
Hello community, I am trying to figure out when I view scans, what is scans, and over the past week why is my firestick so high? In 4 days I have 1,376,451 scans, the most out of all my devices.…
-
Connecting Eero to Aruba Router/Switch
Hey folks, My girlfriend’s parents have an overkill small business wifi solution at home. The setup is Modem -> Aruba 505H -> Aruba 2930F. The wifi performance is mediocre at distance.…
-
Devices disappearing from Profile
I have a profile that turns off my 12-year-olds devices at set times during the day. Over the past 6 months a few times a bunch of his devices have just disappeared from that list.…
-
Starlink + Eero not working!
I'm hoping someone can help with this. I purchased the eero about a week ago. Setup was easy, created a network and everything worked perfectly fine. One morning I woke up and the light was flashing…
-
Facing Eero 6 Wi-Fi Slowing Down on my Gaming PC at night - Seeking Assistance!
Hey everyone, I've been encountering an odd issue with my Eero 6 Wi-Fi setup that seems to impact my gaming PC, particularly at midnight. Here's the situation:…
-
Can't put eero into bridge mode
We're trying to put a new eero into bridge mode via the eero app using the instructions on the web site, but they don't seem to apply as the Settings link is missing from the app.…
-
Eero 6 download capped at 100 Mbps
Hi. I purchased a eero 6 with one gateway and two extenders last week. I've setup it up and it is running now. However, the download speed gets capped at 100 Mbps and I can't understand why.…
-
Fire TV Sticks 2.4Ghz DFS Channels
Hi My woes with these eero devices continues. All Fire TV sticks are connecting to the 2.4Ghz band, its crazy. I found an article online where someone said the Fire TV Sticks won't connect on the DFS…
-
Connecting Nest Thermostat to wifi
I recently moved house and bought a Nest Thermostat and I'm having issues operating it remotely from my phone as the app keeps telling me the Thermostat is offline (even though it shows as connected…
-
Wired backhaul speeds slow?
So I currently have 4 eero pro 6E units. The first unit has the fasted speed as it is connected directly to my comcast modem. The rest of the units do not have as fast of download speeds.…
-
Support for DDNS services
I have several domains registered with Dyn. My old router allowed me to provide a username/password so the external IP address could be updated on Dyn. I only see eero’s DDNS service as an option…
-
Eero app signup
Fix the app. It has so many bugs and won't even allow signup. Do I have to tell my Internet ppl to change my modem? I shouldn't need the Internet nor fix the app issues to initial signup.…
-
ARLO camera system
Thinking about adding an ARLO security cameras to my eero network; any issues connecting ARLO to eero or anything I need to know.
-
New Eero gateway install not seeing all devices
Hi- I just installed an eero pro 6e as my gateway router, replacing an Apple Extreme. I am finding that that I am not seeing all my devices - I see about 60 when there are about 75.…
-
Removing Sky Hub and using just Eero
So I’ve been having no end of problems using Eero with Sky culminating in me needing to put the Eero in bridge mode but have still been having problems.…
-
Turning on GUEST WIFI boots 10+ devices off
This is a new problem for me. I have always had guest wifi enabled and never questioned it. I turned it off yesterday then reactivated it today. Instantly at least 10 devices got booted off my…
-
Best set up to reach Garden room
I have used Eero for a few years but recently built a garden room that I want to extend wifi to. The room is about 30ft from our kitchen and I bought a eero 6 extender which is connected in the…
-
OUR SOFTWARE PLUGIN IS BEING BLOCKED
Hi, Mitch here from LEADSTREAM in New Zealand, we provide a software solution to service businesses in the form of a an instant pricing/quoting calculator that our customers embed on their websites…
-
Netflix series not appearing
Hi all Have eero 6 (not pro) and for some reason it is stopping the next season of a show on Netflix showing even though it’s available. When using mobile data the series shows,…
-
Unable to register additional Eero on existing Eero network in bridge mode
Hi, I am unable to register an additional Eero on an existing Eero network in bridge mode. The configuration is the following: Modem > Router (Ubiquiti Dream Machine Pro) > Gateway Eero (Bridge Mode)…
-
Red alert number on Eero app icon
I see a number in a red circle on my Eero app icon on my iPad and/or iPhone. I open up the app and there is NO CLUE as to why that red circle ‘alert’ has been generated. This is extremely frustrating.…
-
Delete a Device.
Removing a device., like a tv or other device that shows up as on the internet but is not there. It would be nice to have a delete button in the advanced area.
-
eero/Alexa/manufacturer app integration
I manage my 70 plus smart home devices using 3 apps: Alexa, Tapo (TPLink) and, now, eero. (which is great by the way) I have cameras, smart plugs, lights,…
Content aside
Category actions
Need Help? We're here for you!
We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!
Quick links