
eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!
Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.
While this section will be more focused on connectivity related features, you can also submit general feature requests here.
For more on eero Labs, visit the eero help center.
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WPA3 is great to increase security. Having it be more compatible with devices not capable of WPA3 should be worked. I just posted to another thread:
I attempted to add a new digital photo frame from Skylight that was a gift. It would consistently get a 'signal lost' message on the frame. I could see it connected to the network, but was unable to communicate and there was no data sent or received. I attempted all the recommended troubleshooting steps including rebooting the frame, rebooting the network and attempting different areas of coverage. I could connect the frame to my hot spot without any issues. I attempted to enable the guest network and that did not work either (same message). Finally disabling WPA3 allowed it to connect. Every other device on the network worked just fine with WPA3 on for many months. I think it just needs to be a little more discerning of the criteria to use WPA3 vs. WPA2. -
It's nice being able to try these out. We have had two issues. 1. Band steering seemed to confuse our Ring doorbell which kept flipping between two Eero 6 Pro nodes. 2. A Surface Book 2 in our house couldn't connect to the network after turning on WPA3. Other devices in the house (including two newer Surface Laptops) connected fine.
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Band steering didn't seem to work yesterday. After updating my Xbox one, it rebooted and connected to the 2.4 network. More than 12 hours later still there. Rebooted the Xbox again and it's back on 5 GHz.
Also, th Xbox is only using IPv4, even though IPv6 is enabled on my eero, and supported by my ISP. Not sure why.
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With the 2 Eero extenders supplied as standard by my ISP, I have lost control on what Band I wish my devices to work. I thought that Band Steering would solve the problem of having my devices change yo 2.4G but I was disappointed as my devices stay on 5G for a few minutes only before lapsing to 2.4G. This happens even when my devices are almost touching the wired Eero. Sometimes, I get the feeling that my wired Eero does not accept More than one single device on 5G. Why is this?
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So, as with many others i have seen with printer related issues, i found that turning off wpa3 and band steering lets me connect to my HP Envy 5300. Without doing this the printer will not connect to any device in my house. ie, windows laptops, iphones, desktop.
Im fully up to date with all software and firmware. Is this my only option? Its just i get my daughter coming to me at random times of day and NIGHT to turn them off so she can print a Harry Styles picture 🤨 -
Hi. Desperately need eero to improve roaming/faster switching between devices in for iOS and macOS devices. It’s a matter of reflecting the roaming protocols in apples guide https://support.apple.com/en-us/HT202628
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Good afternoon - I noticed that when the enhanced WPA3 security is enabled my sons iPad was not able to join. When I researched the issue I found a thread from someone else on an Apple chat board that had the same issue with an older iPhone. I turned off the added WPA3 security in the eero beta and it was able to connect without issue.
the issue seems to be with older Apple devices that have not been upgraded recently. My personal phones and iPad connect with the WPA3 enhancements enabled.
hope this helps
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Hello Eero Labs:
Great stuff so far. Few competitive suggestions:
1. Better network diagnostic tools - as a user it is hard to distinguish what caused an internet connection to be faulty this not just for a simple on/off connection but more specifically for streaming (zoom calls, or gaming). It could be the ISP, the actual eero hardware connections, the wifi signal, and also peripherals in between such as caldigit TS3 plus network interface. Or the computer itself. So many fault lines and no easy means to tell which one while on a call.
2. Device bandwidth breakdown - be able to tell which devices used the most communications and over time would be great. This would help determine if a device is sucking up bandwidth or cluttering the network with excessive pings, making the routers unable to process other calls on the network.
3. ability to VPN specific device out to other locations. This is specific to gaming, and helps make a PlayStation/XBox look like they are in a foreign country.
4. WPA3 whitelist - the molecule devices on my network are not able to handle WPA3 just yet so having the ability to ignore certain devices would be great.
5. Routing resolution - be able to show what devices are communicating with (ex iPhone 12 connected to Instagram, google, ... )
thank you for your help with this.
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When I look at the discover tab, the eero labs option contains 4 items, one of which is "optimize for gaming and video conferencing", but when I click on eero labs, inside, there are only 3 option and the optimize one (which I presume.is the closest I can get to QoS) I not present; there are only 3 options there.
Any idea why that is?
I'm running the latest version of eero: 6.1.2-20 on two eero 6 pro devices