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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

1025 replies

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    • Amichalove
    • 3 yrs ago
    • Reported - view

    The “Band Steering” in 3.19.0 Beta is not compatible with HP Wireless Printers. 
     

    The report (see image) from the HP Printer says “MAC Address Filtering” is the issue. As there is no feature to manage MACs on the EERO, then I had to disable this Beta Band Steering feature completely, which then allowed the HP printer to connect to the WiFi normally. 

      • floatingatoll
      • 3 yrs ago
      • Reported - view

      I have also encountered this issue in the months prior to 3.19.0 being released, with an HP M2425dw printer and Band Steering enabled.

      • sudocoder
      • 3 yrs ago
      • Reported - view

      Amichalove I get the exact same issue with my HP Officejet Pro 8600 Plus.  The printer can connect again after I turn off Band Steering.

      I get the same error on the HP wireless network test results printout:

      "More than one access point/wireless router has been found that matches your wireless network name"

    • giga_ent
    • 3 yrs ago
    • Reported - view

    I need help choosing some type of WiFi extender to provide internet connection in the low/dead spots in my home that is compatible with my eero system 

      • cMoo92
      • 3 yrs ago
      • Reported - view

      giga_ent You'll want to get another eero unit to expand your range. The wifi extenders that you're thinking of will degrade performance by at least 50% (just because of how wifi works) and likely reduce it by more than that. But by using additional eero units, you'll get the full benefit of their mesh technology and not notice a performance impact.

      • giga_ent
      • 3 yrs ago
      • Reported - view

      cMoo92 okay so I just buy another one of the beacons and call you guys to add it ?  I ask this because I may have my system hooked up incorrectly. I’m not sure if the four beacons are leveled equally for optimal performance 

      • cMoo92
      • 3 yrs ago
      • Reported - view

      giga_ent first off, let me clarify that I’m not an eero employee—just a happy customer. Secondly, you already have 5 eero units? How big is your home?

    • dannyboy
    • 3 yrs ago
    • Reported - view

    I don’t know how you guys do it, but eero caches DNS just great (it’s own DNS relay works fantastically) until you ENABLE the DNS caching. Then everything goes out the window, and it’s slower than 1.1.1.1. It can’t be this difficult.

    • Aquarod
    • 3 yrs ago
    • Reported - view

    Further improve the optimization of video conference calls and allow for customization of QOS. 

    • paul
    • 3 yrs ago
    • Reported - view

    Whenever I enable wpa3, it seems to break the network. Nothing loads right. I have tried twice, and both times I have had to disable and then restart the network. 

    • Bosoxfr10
    • 3 yrs ago
    • Reported - view

    I have all the labs features activated. Recently I found that the basestation is getting incredibly hot and the network restarts intermittently.  Is this a known issue?

      • Kora_eero_support
      • 3 yrs ago
      • Reported - view

      Bosoxfr10 I'm sorry to hear that you've been experiencing this! This definitely sounds like unexpected behavior, as eero Labs will not cause your eeros to heat up or restart.

      I'd be more than happy to have a specialist look into this further. Can you please email support@eero.com with some more information about the situation? If you put "Community Followup" in the subject line, I'll be able to get eyes on it ASAP!

      Kindly,
      Kora, eero Community Team

    • floatingatoll
    • 3 yrs ago
    • Reported - view

    Enabling WPA3 broke two kinds of HomeKit devices on my network. Disabling WPA3 fixed them. I am in country: US with an Eero-only home network (no other routers, WiFi, NAT, extenders). Those devices are:

     

    Legrand HKRP20 Plug In Dimmer 35CC; firmware version 1.1.22, hardware version 0.2

     

    Eve Extend 20EAB9901; firmware version 1.1 (410)

    • Amichalove
    • 3 yrs ago
    • Reported - view

    Does EERO monitor this thread?

    I have yet to see anyone who represents themselves as EERO replying to any of these posts.

     

    is this discussion no longer monitored?

      • Kora_eero_support
      • 3 yrs ago
      • Reported - view

      Amichalove Hi there! While we aren't able to respond to every post, we do continuously monitor the forums for feedback, questions, and feature requests. We truly appreciate your interest and any feedback you're able to share with us!

      Kindly,
      Kora, eero Community Team

    • microChasm
    • 3 yrs ago
    • Reported - view

    First of all, I want to say that I LOVE Eero Secure. It’s great to be able to proactively block known ads and adware before they even hit a client device.

     

    Feature Request:

    Please block new devices when they are joined to the network by default. I have kids that like to try to spoof MAC addresses so they can connect to the wireless network and circumvent the Family Profiles in the process.

    • ddhuntsman
    • 3 yrs ago
    • Reported - view

    The band steering beta works great, but I wish I could limit steering via profiles because I have a few fixed devices outside my brick walls that should remain on 2.4

      • microChasm
      • 3 yrs ago
      • Reported - view

      ddhuntsman So, if you mean you would like to be able to manage via profiles what device uses a specific band (2.4GHz vs 5GHz), then that could be a cool granular feature. But, that kind of defeats the whole 802.11s mesh networking and roaming standard. It might be a good idea to reach out to the manufacturer to find out if they a firmware update available or submit a support request to see if they can better support mesh networking and roaming via future firmware update.

    • Ruederic
    • 3 yrs ago
    • Reported - view

    My Apple TV stops  working when I activate the lab features. 

    • JasonTaylor
    • 3 yrs ago
    • Reported - view

    I'd like to see an integrated schedule that I can set certain devices to not have internet access either by the day or even an hour range like overnight while the parents are asleep.

      • microChasm
      • 3 yrs ago
      • Reported - view

      JasonTaylor eero Secure for $2,99 a month or $29 yr already does this. It’s filters based on MAC addresses. So, when iOS 14 comes out with Private IP support. You will have to keep a watchful eye on “New Device on Network.” Also, if you are having problems with MAC address spoofing on your network, you will need to be vigilant of eero app notifications for new devices on the network.

      https://support.eero.com/hc/en-us/articles/115002766063-What-is-eero-Plus-

    • Kdstew3
    • 3 yrs ago
    • Reported - view

    Bandwidth steering is great. I've noticed less lag when gaming. It's still there every once in a while. Is there an option to specify a priority for bandwidth? The main TV seems to get less bandwidth than the other devices. Odd

      • Enthusiast
      • thatsthequy
      • 3 yrs ago
      • Reported - view

      Kdstew3 Try "Optimize for Conferencing & Gaming" in eero Labs!

    • Lunakorat
    • 3 yrs ago
    • Reported - view

    Firmware is slightly off it is normal accepting the Comcast box like the old Eero.  Errors keep popping up lost wifi 100 percent. Lost connection.  Need recovery. 

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