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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

1085 replies

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    • SEAD
    • 3 yrs ago
    • Reported - view

    I've been experiencing a lot of buffering on my laptops, phones, and iPad. Before I was only experiencing this while streaming FuboTv shows, and occasionally a Netflix movie. I thought eero was supposed to rectify my connectivity problems. 

      • Enthusiast
      • thatsthequy
      • 3 yrs ago
      • Reported - view

      SEAD Have you tried enabling "Optimize for Conferencing & Gaming" in eero Labs? This should help balance out the available bandwidth over devices on your network.

    • Lizzykat
    • 3 yrs ago
    • Reported - view

    So I enabled band steering but my computer is still defaulting to 2g and on Zoom telling me my internet is unstable - my provider says there are no problems - is there any possibility to make sure my computer connects to 5g? Before I purchased my eero my computer stayed at 5g.

      • Enthusiast
      • thatsthequy
      • 3 yrs ago
      • Reported - view

      Lizzykat You might need to move the eero node closer to your computer. If your computer has an ethernet port, it would be best to wire it in to an eero node to rule out the wireless on the computer entirely. I have done this for gaming PCs in the past and it makes a huge difference. If coverage is already limited, consider purchasing an additional eero to fill in the weak spot (and wire in your computer to).

    • MJD
    • 3 yrs ago
    • Reported - view

    Apple Remote Desktop will not connect when using Eero

    • Velile
    • 3 yrs ago
    • Reported - view

    After switching on the Beta feature “WPA3”, my HP printer did not work.   Switching the feature off solved the problem. 

      • Lunakorat
      • 3 yrs ago
      • Reported - view

      Velile Add HP printer to device then get new code from HP.  This is the only way I  was able to  connect online then print. 

    • Rylock212
    • 3 yrs ago
    • Reported - view

    WPA3 was working fine before the latest firmware update, seems as if after the update multiple devices would continue to drop off and reconnect to the network. All of my Nest devices seem to be affected the most by this. 

    • Kdstew3
    • 3 yrs ago
    • Reported - view

    Where is the option "Smart Queue Management"? It seems to be the closest thing to an option of not letting one device hog all of the bandwidth. 

      • Enthusiast
      • thatsthequy
      • 3 yrs ago
      • Reported - view

      Kdstew3 Under the "Discover" tab in the eero app. It has now been renamed to "Optimize for Conferencing and Gaming".

    • Lizzykat
    • 3 yrs ago
    • Reported - view

    So my wireless printer was working fine and today no matter what I do it will not print. It shows that it’s connected to the network and the troubleshooter cannot find any problems and I restarted it and rebooted it and added it back to the network. So why does this happen? Then it disconnects to the network. No problems before  I bought my eero.

      • Lunakorat
      • 3 yrs ago
      • Reported - view

      Lizzykat try changing your password to something stronger with %&^*@#÷=/_<>\|●□■♤€~

      • Lizzykat
      • 3 yrs ago
      • Reported - view

      Lunakorat  - How would changing the password to my network affect connectivity? It has always stayed connected before I purchased my eero - just like my computer always stayed at 5g and now most often connects at 2.5.  It is frustrating and I don't think I will recommend eero to my friends - I might suggest they try a different mesh system since my internet provider has upgraded in my area which hopefully will help the Zoom connectivity issues. I want to love my new eero...and I have only had problems since I bought it.

      • Lizzykat
      • 3 yrs ago
      • Reported - view

      Lizzykat Lunakorat - So even though I wrote all that I did (out of frustration from the time it takes to correct things that were not malfunctioning before) I will try your suggestion and see if  there is any drop off if I can get it to print! Thanks

      • Speaky2
      • 3 yrs ago
      • Reported - view

      Lizzykat Lizzykat I’ve had nothing but bother Thai afternoon with mine and managed to get to the bottom of it, I have had to disabled the WPA3 in the labs. Try this 

      • cMoo92
      • 3 yrs ago
      • Reported - view

      Lunakorat using special characters like that in your password won’t help anything—and actually might cause problems with some devices.


      Lizzykat definitely turn off anything in Labs if you have previously enabled. WPA3 and band steering are the most common settings that cause issues with printers. 

      • Lunakorat
      • 3 yrs ago
      • Reported - view

      Lizzykat if you downloaded the app for EERO, go to settings, set up name of name of your device you can make it any name.  Then set up a new password.  EERO will send you a code to confirm that your device is set up correctly. 

      • svds4887
      • 3 yrs ago
      • Reported - view

      Lizzykat 

      I had a similar issue with a printer check if you have WPA3 enabled under Discover/eero Labs. Turning off WPA3 resolved my printer connection issue. 

      • Lunakorat
      • 3 yrs ago
      • Reported - view

      svds4887 

    • Chris.4
    • 3 yrs ago
    • Reported - view

    Turning on WPA3 kicks an iPad 2 and will not allow it to reconnect even though it is setup to use WPA2. 

    • SEAD
    • 3 yrs ago
    • Reported - view

    I'm constantly experiencing problems streaming my television programs over FuboTv and Hulu [error code P-DEV320, Error ID: player -2-6d27509F) .  I loss my programs yet the eero speed test tells me everything is running at optimal speeds. 

      • Lunakorat
      • 3 yrs ago
      • Reported - view

      SEAD this is an internet problem please call your provider 

    • TSchenck
    • 3 yrs ago
    • Reported - view

    I'm currently trying out the band steering feature will there be an update that shows you which devices are being steered to the 5G connection

      • Enthusiast
      • thatsthequy
      • 3 yrs ago
      • Reported - view

      TSchenck Any devices that have been seen using 5Ghz will be added to the list. Unless you have a stationary device right on the edge of the network coverage then maybe it will not make the Band Steering list.

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