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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

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  • Fantastic stuff and this is one more pro consumer moves that separates Eero from its competitors.

    Band steering is just what I wanted.

    Some of my wild wishes for eero Labs:

    • Replace Google Thread (which is hardly used by anyone outside Google) with Bluetooth mesh networking
    • Profile that can throttle bandwidth (or at least deprioritize)
    • If Internet is down, allow LAN to operate even after eero restarts (such as recovering from power outage)
    • This is more mobile app feature, and it may not be technically possible. But it would be awesome if the app (perhaps as macOS and Windows helper app?) can be used to figure out optimal places to install additional eero units.
    Reply Like 1
  • How about a way to upload the Roomba Wifi Strength layout map of your house into the app :)

    Reply Like
  • Very nice!  Thank you for this as I greatly appreciate it.  Hopefully I'll launch the app one day and see DPI enabled.

    Reply Like 1
  • This is why I bought into the eero system.  I use a VPN for work and it seem to have problem when the Smart Queue Management is turned on.  Thanks for looking into this. 

     

    Would love to see a feature that limits the usage of a particular IP address or device maybe based on hour of usage, like on a child’s laptop, they are limited to 5 hours a week and then they can no longer access the internet.

    Reply Like
    •  Drgnfish  I use a VPN as well for work, Cisco AnyConnect, and I can still connect with SQM enabled.  Just providing another data point.   I would have to say my wife would be in heaven if your suggestion was implemented (although my kids would cry).

      Reply Like
      • joedaman88
      • joedaman88
      • 4 days ago
      • Reported - view

      Drgnfish I also use a VPM for work and have no issues with SQM enabled.  However, I feel like there is a bit more latency now as I surf the web in general.  Entering a URL in the browser and hitting enter does not provide an immediate response indicating page loading.  There seems to be a one second, or less, pause before site starts loading.

      Reply Like
  • I've been looking for something like this from you guys. But - not seeing it. running android/2.17.0.36102 - nothing under network settings.

    Reply Like
    • diomark  —

      Thanks for reaching out and sorry to hear the issue you're experiencing. By any chance, is your network in Bridge mode? eero Labs and other advanced features are not available when a network is set to Bridge mode.

      Reply Like
      • carlsimmons81
      • Sales Engineering Manager
      • carlsimmons81
      • 12 days ago
      • Reported - view

      diomark That’s weird.  It’s the last setting at the very bottom of the Network Settings list.  If the eero’s are in bridge mode, you won’t see the option.

      Reply Like
      • diomark
      • diomark
      • 12 days ago
      • Reported - view

      carlsimmons81 yes, I'm bridged. (connecting to a Ubiquiti Networks edgerouter). Sad to hear this.

      Reply Like
      • Drgnfish
      • Drgnfish
      • 12 days ago
      • Reported - view

      my network is not set to bridge mode, but I don’t know how my VPN works, it’s not Cisco so it might be harder to figure out the problem.  It’s a custom VPN that connects with a token app on my phone.

      Reply Like
      • cotedan87
      • Fan of tinkering with new hardware. Canadian boy.
      • cotedan87
      • 12 days ago
      • Reported - view

      diomark I also discovered that the new advanced features won’t work under bridge mode. Was running Bitdefender Box under bridge but back to eero Plus now. I like the eero integration.  

      Reply Like
  • I enjoy the new features as well. 

     

    My only request would be a proprietary VPN connection. One that can ask eero servers what my dynamically assigned IP is using my account credentials and establish a secure 256 bit encrypted tunnel from my devices. 

     

    The need is is mostly based around both personal and business. Personal to have a secure connection to an internal NAS. Business would benefit going on vacation and accessing my company workstation securely. 

    I like the partner feature of Encrypt.me for safely browsing while on public resources, but would rather not have to rely on a service such as Synology for VPN when I feel an eero solution would be far more fitting even as an additional paid service.

    Reply Like 1
  • Hello folks,

        I wanted to report that with the Smart Queue Management on iOS 11.4 beta cannot complete an iCloud backup. I turned this off and backups work fine. Just wanted to give you that feedback. 

     

    John

    Reply Like
    • NCSUCPE —

      Thanks for reporting this! That definitely hasn’t been the case with the current production version of iOS.

      If you could submit a ticket to our team, we’d be happy to start investigating in case there are any changes coming in 11.4 we should look into.

      You can submit a ticket by emailing support@eero.com .

      Thanks again!

      Reply Like
      • Drusito
      • Drusito
      • 11 days ago
      • Reported - view

      NCSUCPE I was able to complete an iCloud backup of iPhone X, iPad Pro 12.9 (2nd gen), and iPad Pro 9.7 on both iOS 11.4 beta 3 and 11.4 beta 4 with the SQM active on my network. 1st Gen Eero's.

       

      The only difference that I can say for certain on my network, would be that I have content cache enabled on my MacBook Pro. However, iCloud backups do not store there as far as I am aware. I checked my cache folder and the most recently created files were three hours prior to conducting these tests. Hopefully, the algorithm behind the new feature will sort out your connection issue. As a side note, my ISP is Spectrum. 

      Reply Like
      • NCSUCPE
      • NCSUCPE
      • 11 days ago
      • Reported - view

      Drusito I can reproduce this behavior on my iPhone X  my iPad Pro 10.5 on the same beta and it works fine.

      Reply Like
  • Nest Outdoor Cam glitch running with eero SQM...

    This afternoon at about 3:45 each of my four outdoor Nest cams went offline for a minute or two.  Not sure why. In Canada, Nest outdoor cams are not allowed to run at  5ghz so they are defaulted to 2.4.  I have no control over the frequency.  

     I cannot blame the glitch on the new eero Labs features, but it’s the first time ever that my Outdoor cams have disconnected - only thing that has changed is that I’ve enabled SQM. My indoor Nest cams (running at 5ghz) were not affected, so it seems it affected only 5 ghz cams. I know they were affected by the recorded history .  

    Figured I’d mention it in case others have similar issues.  Cannot day it’s eero SQM yet but just exploring  ...

    Reply Like 1
  • Loving Eero Labs... now, can we have a PPPoE on the Labs please? Just to try this feature.. maybe even permanently Beta, lol 

    Reply Like
  • Smart Queue Management Beta Feedback

    I run multiple Xbox 1 on my eero network, so the feature sounded beneficial and I tried running it for 3 days.  Unfortunately it needs work and I needed to turn it off.

     

    -  I am getting data corruption on downloads.  It took me 5 attempts to get a relatively small game update (~100MB)  to successfully download without corruption.

    - Had a similar problem with a 4.7GB Xbox system update, corrupted and couldn't pass data validation, turned off Smart Queue and worked fine.

    First time I had ever experienced this type of issue on eero.

    - My son has been experienced several drops a day in Internet that would boot him off the game and had to restart.  

     

    Removing Smart Queue seems to have helped.  

     

    A feature to lock an device to a certain eero and frequency would be great.  Sometimes my consoles swap (get swapped) to a further eero base station or go from 2.4 to 5 GHz range.  That change during  a game kicks you out.  I would like to be able to tie a console (doesn't move) to a specific eero and range (2.4 GHz is plenty of bandwidth for on line gaming and much stronger - as you know)

    Reply Like 1
  • Any chance the eero Labs features will make it to systems that are in bridge mode? I have a dedicated firewall between my gateway and my eero mesh network.

    Reply Like
      • diomark
      • diomark
      • 5 days ago
      • Reported - view

      atm0sphere814 Ditto - exactly. My setup doesn't allow for having the eero wifi routers NOT in bridge mode:( but some of these functionalities have nothing to do with nat/firewalls/etc..

      Reply Like
    • atm0sphere814  and diomark

      Thanks for reaching out! If we release any future features for eero Labs that wouldn't require a network to be out of bridge mode, those features would be available to all networks. At that time, we'll update the requirements of eero Labs for specific features.

      Reply Like 1
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