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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

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  • Apple Remote Desktop will not connect when using Eero

    Like
  • After switching on the Beta feature “WPA3”, my HP printer did not work.   Switching the feature off solved the problem. 

    Like
      • Lunakorat
      • Lunakorat
      • 1 mth ago
      • Reported - view

      Velile Add HP printer to device then get new code from HP.  This is the only way I  was able to  connect online then print. 

      Like
  • WPA3 was working fine before the latest firmware update, seems as if after the update multiple devices would continue to drop off and reconnect to the network. All of my Nest devices seem to be affected the most by this. 

    Like
  • Where is the option "Smart Queue Management"? It seems to be the closest thing to an option of not letting one device hog all of the bandwidth. 

    Like
      • thatsthequy
      • Enthusiast
      • thatsthequy
      • 13 days ago
      • Reported - view

      Kdstew3 Under the "Discover" tab in the eero app. It has now been renamed to "Optimize for Conferencing and Gaming".

      Like
  • So my wireless printer was working fine and today no matter what I do it will not print. It shows that it’s connected to the network and the troubleshooter cannot find any problems and I restarted it and rebooted it and added it back to the network. So why does this happen? Then it disconnects to the network. No problems before  I bought my eero.

    Like
      • Lunakorat
      • Lunakorat
      • 1 mth ago
      • Reported - view

      Lizzykat try changing your password to something stronger with %&^*@#÷=/_<>\|●□■♤€~

      Like
      • Lizzykat
      • Lizzykat
      • 1 mth ago
      • Reported - view

      Lunakorat  - How would changing the password to my network affect connectivity? It has always stayed connected before I purchased my eero - just like my computer always stayed at 5g and now most often connects at 2.5.  It is frustrating and I don't think I will recommend eero to my friends - I might suggest they try a different mesh system since my internet provider has upgraded in my area which hopefully will help the Zoom connectivity issues. I want to love my new eero...and I have only had problems since I bought it.

      Like
      • Lizzykat
      • Lizzykat
      • 1 mth ago
      • Reported - view

      Lizzykat Lunakorat - So even though I wrote all that I did (out of frustration from the time it takes to correct things that were not malfunctioning before) I will try your suggestion and see if  there is any drop off if I can get it to print! Thanks

      Like
      • Speaky2
      • Speaky2
      • 1 mth ago
      • Reported - view

      Lizzykat Lizzykat I’ve had nothing but bother Thai afternoon with mine and managed to get to the bottom of it, I have had to disabled the WPA3 in the labs. Try this 

      Like
    • Lunakorat using special characters like that in your password won’t help anything—and actually might cause problems with some devices.


      Lizzykat definitely turn off anything in Labs if you have previously enabled. WPA3 and band steering are the most common settings that cause issues with printers. 

      Like
      • Lunakorat
      • Lunakorat
      • 1 mth ago
      • Reported - view

      Lizzykat if you downloaded the app for EERO, go to settings, set up name of name of your device you can make it any name.  Then set up a new password.  EERO will send you a code to confirm that your device is set up correctly. 

      Like
      • svds4887
      • svds4887
      • 1 mth ago
      • Reported - view

      Lizzykat 

      I had a similar issue with a printer check if you have WPA3 enabled under Discover/eero Labs. Turning off WPA3 resolved my printer connection issue. 

      Like
      • Lunakorat
      • Lunakorat
      • 1 mth ago
      • Reported - view

      svds4887 

      Like
  • Turning on WPA3 kicks an iPad 2 and will not allow it to reconnect even though it is setup to use WPA2. 

    Like 1
  • I'm constantly experiencing problems streaming my television programs over FuboTv and Hulu [error code P-DEV320, Error ID: player -2-6d27509F) .  I loss my programs yet the eero speed test tells me everything is running at optimal speeds. 

    Like
      • Lunakorat
      • Lunakorat
      • 1 mth ago
      • Reported - view

      SEAD this is an internet problem please call your provider 

      Like
  • I'm currently trying out the band steering feature will there be an update that shows you which devices are being steered to the 5G connection

    Like
      • thatsthequy
      • Enthusiast
      • thatsthequy
      • 13 days ago
      • Reported - view

      TSchenck Any devices that have been seen using 5Ghz will be added to the list. Unless you have a stationary device right on the edge of the network coverage then maybe it will not make the Band Steering list.

      Like
  • Band steering doesn’t work efficiently. It keeps on disconnecting and reconnecting to other beacons even while i am sitting next to the main hub. 

    Like
      • thatsthequy
      • Enthusiast
      • thatsthequy
      • 13 days ago
      • Reported - view

      pakiriffic What device is this happening on? eeros will not drop clients unless it is overheating (30+ Celsius) or is overloaded with too many clients (think over 100 per node). Otherwise, roaming decisions are completely up to the client device. Maybe try spacing out your nodes a bit more?

      Like
  • Same for me

    Like 1
  • With band steering On it cause my iPad Mini (3rd Gen) to only pick up the 2.4 GHz on eero. Beacons. Essentially making it useless because the  2.4 Ghz is very crowded here and the Eero uses band 1 which has about 18 users ... Erro will nor use the 6 or 11 channel that only has 2 users each ???

    Like
  • WPA3 is not working with an older iPad. The iPad would not connect when turned on. However, it connects when WPA3 is turned off. 

    Like
  • Love the eero, I’ve used mine for several years without complaint. I would love to see a few feature tho:

    1. IoT devices: A setting for a device that prevents that device from seeing my LAN but allows internet access. That way, if a device is compromised, it cannot be used to access anything else on my LAN. Also prevents IoT devices from “sniffing” other traffic on my LAN. Ideally, would alert if a device started acting strangely (communicating on new ports, etc) so it could be disabled. Bonus if home automation LAN traffic like HomeKit could be allowed. 

    2. Inbound IPv6 routing: allow inbound IPv6 traffic. Since outbound IPv6 traffic is supported, this should be a router-level setting.

    3. Overall traffic: A way to see how much traffic is going out/coming in. 

    Like 1
    • koehn Other perspectives on your 

      1. Use the Guest network feature

      2, eero Help doesn’t say much about iPv6 support here: https://support.eero.com/hc/en-us/articles/115005975026

      3. Check that at ISP level if you are trying to monitor internet bandwidth. Otherwise, use a managed switch that can monitor network traffic and provide metrics

      Like
  • WPA3 support is a fantastic idea, but I noticed it prevents my HP Envy 4500 printer from connecting to the wireless network. It connects fine when WPA3 support is disabled. Perhaps there are some issues with backwards compatibility?

    Like
  • I had problems connecting an LG TV and a Chromecast. I tried disabling 5 ghz via the troubleshooting screen and it worked temporarily until 5 ghz was re-enabled. I searched around and found a suggestion that disabling beam steering would work on reddit, which I tried and it worked for me. Seems like beam steering still has a lot of compatibility issues.

    Like
  • Once I started the Beta  erosion I noticed that my HP printer can no longer connect to the internet/router. What do I need to do to resolve this issue?

    Like
    • DaMosesofBeer I’m guessing you probably turned on WPA3. Turn that off and your printer should connect again. If you didn’t turn on WPA3, it might be the band steering option.

      Like 1
  • Had the same problem....turning off WPA3 fixed it but I’d spent more than an hour on HPs site resetting everything I could find...

    Like
  • Love the Eero setup and absolutely love the beta/lab/advanced features! I've almost forgotten how frustrating pre erro life was when I had to fight opernwrt every month or two. 

    I do have two recommendations for beta/lab/advanced features.

    1. It would be absolutely extraordinary if we had a way to set custom ad block rules, or simply create/edit dns records while local caching is enabled. That way if we have a need to block a specific domain, we can simply make it resolved to 0.0.0.0.

    2. Is simply the reporting piece of #1. Some type of visibility into the dns resolutions occuring. Could be real time while monitoring or just a short 5 minute window, wouldn't need to be historic records stored in a DB. 

     

    Anyway love everything about eero, you guys/gals have created an extraordinary solution to the covid wifi headaches that many of us faced several months ago. For that, thank you!

    Like 1
  • Excellent features, simple setup and unbelievably stable (including beta options switched on)

    Solved all my wifi headaches.

    Nice one.

     

    But......I like stats, so would love more info on that, I see there's lots of discussion already so I'll leave it there.

    Like
  • Smart queue feature does not work well, I have a streaming based TV service and if the xbox, a tablet, or a phone starts a download all streaming services start buffering. Previous modem had a QoS so I could protect the signal to the boxes. Would be nice to have a form of QoS or be able to limit how much bandwidth a device can use.

    Like
      • thatsthequy
      • Enthusiast
      • thatsthequy
      • 13 days ago
      • Reported - view

      Valios What is the speed provided by your ISP? Check under the "Activity" tab.

      Like
  • When WPA3 security is enabled in Eero Labs, my third generation AppleTVs all cannot connect to WiFi. With WPA3 disabled, all is good. 

    Like
      • Freakinkat YT
      • Freakin punkrock nerd. I try and help and forgive my rudeness
      • Freakinkat
      • 10 days ago
      • Reported - view

      ochie629 ord un supported on apples end most likely

      Like
  • Recently had to turn off band steering. As devices were constantly disconnecting and reconnecting.

    Like
      • Freakinkat YT
      • Freakin punkrock nerd. I try and help and forgive my rudeness
      • Freakinkat
      • 5 days ago
      • 1
      • Reported - view

      OR yea it's something that you need to set up like prioritize in profiles. Its like it wants to be AI and self learning but it's not, It kinda is but it just isnt. 

      Like 1
  • I don’t kno what happen but ever since this recent update my wifi has been moving slower Nd on my Xbox I can play any games anymore because I’m constantly lagging and it’s also says double bat type detected 

    Like
      • thatsthequy
      • Enthusiast
      • thatsthequy
      • 9 days ago
      • Reported - view

      Myckel Make sure your ISP equipment is in bridge mode.

      Like
      • Myckel
      • Myckel
      • 9 days ago
      • Reported - view

      thatsthequy how do I do that 

      Like
      • thatsthequy
      • Enthusiast
      • thatsthequy
      • 9 days ago
      • Reported - view

      Myckel What ISP and what model of modem/router? Instructions usually can be found on your ISP website.

      Like
  • thanks everyone, I ended up removing the WP3 option again, but this time after removing the option, I reset all eeros again, and finally they were able to connect.  So as info for future cases, removing the WP3 only will not do, it will have to be reset so the WP3 off actually kicks in.  

    Like
  • I don’t kno what happened but ever since these last update my internet has been bad not to mention on my Xbox i literally lag on every game now and I’m also delayed it was never like that before idk what happened 

    Like
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