17

eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

290replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Please add the following 

    1. Ability to turn off a beacon radio say at night to reduce unnecessary radiation.

    2. Birds eye view of all devices connected by router/beacon 

    Like
    • Sukumar Iyer #1 would be hard to implement because then there would be no way for the Beacon to communicate all night. If you’re concerned about it, my recommendation would be to connect the Beacon to an outlet timer. 

      #2 already exists. Just tap on one of your eero units and then tap on “connected devices” and it shows you all the devices currently connected to that specific eero 

      Like
    • cMoo92 good feedback. Maybe a timer for radio to switch off? I have one on my bedroom and it is going to radiate me all night unless I unplug it.

      I know i can see each device's connection. I was thinking of a tree view of all connections to each device.

      Like
      • jamcycler
      • jamcycler
      • 3 mths ago
      • Reported - view

      I have my eero units plugged into smart outlets that are programmed on timers so they shut down overnight and wake in the morning.

      Like
  • Per one of the lead devs, eero nodes were never meant to be turned off or rebooted on a regular basis. It takes up to a week for them to analyze your RF environment and make the best channel adjustments so if you turn them off or reboot them with any frequency they'll never function optimally.

    Like
      • jamcycler
      • jamcycler
      • 3 mths ago
      • Reported - view

      Are you saying they forget what they’ve learned from one session to the next? That’s too bad. I guess it’s a good thing I only have two and they’re both connected by Ethernet, but it seems to me they should be smart enough to store their knowledge across restarts. We’d rather not expose ourselves to the EMF radiation while we sleep, especially since none of us are making use of the Internet then.

      Like
  • Apparently they can lose their current "state" when rebooted per their developer which means another x number of days before they re-evaluate and readjust to their environment.  

    I wouldn't worry about exposing myself to the low wattage output of a router during wake or sleep times. There's no scientific evidence that indicates it's a problem.

    Like
      • jamcycler
      • jamcycler
      • 3 mths ago
      • Reported - view

      Have you had that conversation with anyone who is perceptively sensitive to EMF?

      Like
      • David S
      • David_S
      • 3 mths ago
      • Reported - view

      jamcycler No but I'd like to see some proper tests run and evidence that whatever they're experiencing is caused by EMF fields generated by a wifi device or system before I take their word that wifi is the cause.

      Like
  • WPA3 feature caused WiFi connection issues for 2 devices; Surface 3 and Spengler bulb. Turned it off and devices connected again.

    Like
  • WPA3 Caused connection issues with my MG6800 Canon printer. Changed back to WPA2, entered my WiFi password on the printer and the printer finally worked. 

    Like 2
      • clougee
      • clougee
      • 3 mths ago
      • 1
      • Reported - view

      Dahank23 I experienced the same issue with my HP 8610 Printer. Once I removed WPA3 it worked fine.

      Like 1
      • sudocoder
      • sudocoder
      • 2 mths ago
      • Reported - view

      Dahank23 I get the exact same issue with my HP Officejet Pro 8600 Plus.  The printer can connect again after I turn off WPA3.  The HP wireless network test results printout from the printer says:

      "More than one access point/wireless router has been found that matches your wireless network name (SSID).  If this is not intended, your HP printer may connect to the wrong wireless network.  To avoid this, change your wireless network name (SSID) to be unique."

      Like
      • Lunakorat
      • Lunakorat
      • 2 mths ago
      • Reported - view

      sudocoder If you have too many devices to make wifi in your home they should only be able to on one name as your home network. For example sudonet.  Then make a strong password hp will have to be plugged into your computer at first to get all the correct information.  Then afterwards you can use it for wifi set up services   hp needs updating every 2 months 

      Like
  • I notoced when I started enabling the band steering and the optimise for conference calls/gaming, I get a lot of latency/breaks in my conference calls - I don't know which of the 2 is causing this and I don't want to experiment anymore as I literally am on conference calls almost all day. Also, to give other details, my kids are on nintendo switch so these 2 kinds of things are happening at the same time.

    Like
      • ebonovic
      • ebonovic
      • 3 mths ago
      • Reported - view

      Charlotte945   Band Steering has been a BETA feature forever, and I haven't seen much progress on it.    I am not sure it is a really viable feature at this point. 

      Like
      • Lunakorat
      • Lunakorat
      • 2 mths ago
      • Reported - view

      Charlotte945 that is an internet problem your provider is slowing you down.   Because your using up the gigs in in your plan.  I have the same issue until I changed my internet connection speed almost to business class.  

      Like
  • When WPA 3 was enabled older iPads had trouble connecting, after multiple reboots to both iPads, EERO’s and turning the WPA 3 on and off it finally connected. The enhanced feature should still allow WPA 2 devices to connect with less difficulty. 

    Like
    • Clickermac it does allow older devices to connect, but those older devices still needed to have received software updates from their manufacturers to make them more compatible. This is why the WPA3 is a beta feature—it won’t really work  with all devices for years to come.

      Like
      • Clickermac
      • Clickermac
      • 3 mths ago
      • Reported - view

      cMoo92 I understand that, but obviously the device was backwards compatible since eventually after cycling WPA 3 on and off multiple times it finally connected.  

      Like
    • Clickermac my apologies. I misunderstood you. I thought you were saying the iPads didn’t connect back to the network after turning WPA3 *off* until after doing several restarts.

      Like
      • Clickermac
      • Clickermac
      • 3 mths ago
      • Reported - view

      cMoo92 yes on my children’s older iPads I have to turn the WPA 3 off and let it then connect, then when I turn it back on they stay connected. Sometimes it takes 3 or 4 tries. 

      Like
      • Clickermac
      • Clickermac
      • 3 mths ago
      • Reported - view

      cMoo92 I have had to just turn the WPA 3 off as it has been too frustrating to have to turn it off, log my kids devices on and then turn WPA 3 back on and cross my fingers that it stays connected. I hope eero can fix this as I would like to use WPA 3 for the devices that support it and allow the devices that don’t support it to stay connected via WPA 2. 

      Like
  • 2.4Ghz only devices are not connecting to the network. It’s really annoying having to call technical support to disable 5Ghz network to connect devices. User should have the privileges to enable or disable bands.

    Like
      • txgunlover
      • txgunlover
      • 3 mths ago
      • Reported - view

      Joseluisgf94 device manufacturers should build devices that follow WiFi standards.  They should not be calling the MAC address of the SSID during setup versus SSID name only.

      Like
    • txgunlover but that would be logical--we don't need none of that :)

      Like
    • Joseluisgf94 I was able to solve my issue and connect my devices again by removing WPA3

      Like 1
  • Turning on WPA3 caused my Surface Pro (2017) with Win10 to not be able to connect to the network. As soon as I turned WPA3 off, the Surface connected again. No other devices had issues including multiple iPhones, Macs and Windows 7 computers. So looks like I’ll have to leave that feature off for now. But would be nice if you folks can fix it so that the Surface Pro with Win 10 could connect even with WPA3 turned on. That way those devices that can benefit do and those that can’t are still functional.

    Like
  • Is anyone else running the beta of iOS14 (specifically iPadOS 14) and noticing issues? I’ve found the new “Private [MAC] Address” feature in the WIFI menu doesn’t work too well with my eero Pro; I maintain a strong signal, but the network connection is slow / non-existent

    Like
      • crowbar81
      • crowbar81
      • 3 mths ago
      • Reported - view

      crowbar81 mentioning here as I have all eero Labs features enabled whilst running iOS14

      Like
  • WPA3 does not support older iOS devices, this should be documented. Ipad 2, iPhone 4, that kind of old. 

    Like 2
  • The “Band Steering” in 3.19.0 Beta is not compatible with HP Wireless Printers. 
     

    The report (see image) from the HP Printer says “MAC Address Filtering” is the issue. As there is no feature to manage MACs on the EERO, then I had to disable this Beta Band Steering feature completely, which then allowed the HP printer to connect to the WiFi normally. 

    Like 2
    • I have also encountered this issue in the months prior to 3.19.0 being released, with an HP M2425dw printer and Band Steering enabled.

      Like 1
      • sudocoder
      • sudocoder
      • 2 mths ago
      • Reported - view

      Amichalove I get the exact same issue with my HP Officejet Pro 8600 Plus.  The printer can connect again after I turn off Band Steering.

      I get the same error on the HP wireless network test results printout:

      "More than one access point/wireless router has been found that matches your wireless network name"

      Like
  • I need help choosing some type of WiFi extender to provide internet connection in the low/dead spots in my home that is compatible with my eero system 

    Like
    • giga_ent You'll want to get another eero unit to expand your range. The wifi extenders that you're thinking of will degrade performance by at least 50% (just because of how wifi works) and likely reduce it by more than that. But by using additional eero units, you'll get the full benefit of their mesh technology and not notice a performance impact.

      Like
      • giga_ent
      • giga_ent
      • 3 mths ago
      • Reported - view

      cMoo92 okay so I just buy another one of the beacons and call you guys to add it ?  I ask this because I may have my system hooked up incorrectly. I’m not sure if the four beacons are leveled equally for optimal performance 

      Like
    • giga_ent first off, let me clarify that I’m not an eero employee—just a happy customer. Secondly, you already have 5 eero units? How big is your home?

      Like
  • I don’t know how you guys do it, but eero caches DNS just great (it’s own DNS relay works fantastically) until you ENABLE the DNS caching. Then everything goes out the window, and it’s slower than 1.1.1.1. It can’t be this difficult.

    Like
  • Further improve the optimization of video conference calls and allow for customization of QOS. 

    Like
  • Whenever I enable wpa3, it seems to break the network. Nothing loads right. I have tried twice, and both times I have had to disable and then restart the network. 

    Like
  • I have all the labs features activated. Recently I found that the basestation is getting incredibly hot and the network restarts intermittently.  Is this a known issue?

    Like
    • Bosoxfr10 I'm sorry to hear that you've been experiencing this! This definitely sounds like unexpected behavior, as eero Labs will not cause your eeros to heat up or restart.

      I'd be more than happy to have a specialist look into this further. Can you please email support@eero.com with some more information about the situation? If you put "Community Followup" in the subject line, I'll be able to get eyes on it ASAP!

      Kindly,
      Kora, eero Community Team

      Like
  • Enabling WPA3 broke two kinds of HomeKit devices on my network. Disabling WPA3 fixed them. I am in country: US with an Eero-only home network (no other routers, WiFi, NAT, extenders). Those devices are:

     

    Legrand HKRP20 Plug In Dimmer 35CC; firmware version 1.1.22, hardware version 0.2

     

    Eve Extend 20EAB9901; firmware version 1.1 (410)

    Like
  • Does EERO monitor this thread?

    I have yet to see anyone who represents themselves as EERO replying to any of these posts.

     

    is this discussion no longer monitored?

    Like
    • Amichalove Hi there! While we aren't able to respond to every post, we do continuously monitor the forums for feedback, questions, and feature requests. We truly appreciate your interest and any feedback you're able to share with us!

      Kindly,
      Kora, eero Community Team

      Like
  • First of all, I want to say that I LOVE Eero Secure. It’s great to be able to proactively block known ads and adware before they even hit a client device.

     

    Feature Request:

    Please block new devices when they are joined to the network by default. I have kids that like to try to spoof MAC addresses so they can connect to the wireless network and circumvent the Family Profiles in the process.

    Like 1
  • The band steering beta works great, but I wish I could limit steering via profiles because I have a few fixed devices outside my brick walls that should remain on 2.4

    Like
      • microChasm
      • microChasm
      • 2 mths ago
      • 1
      • Reported - view

      ddhuntsman So, if you mean you would like to be able to manage via profiles what device uses a specific band (2.4GHz vs 5GHz), then that could be a cool granular feature. But, that kind of defeats the whole 802.11s mesh networking and roaming standard. It might be a good idea to reach out to the manufacturer to find out if they a firmware update available or submit a support request to see if they can better support mesh networking and roaming via future firmware update.

      Like 1
  • My Apple TV stops  working when I activate the lab features. 

    Like
  • I'd like to see an integrated schedule that I can set certain devices to not have internet access either by the day or even an hour range like overnight while the parents are asleep.

    Like
      • microChasm
      • microChasm
      • 2 mths ago
      • 1
      • Reported - view

      JasonTaylor eero Secure for $2,99 a month or $29 yr already does this. It’s filters based on MAC addresses. So, when iOS 14 comes out with Private IP support. You will have to keep a watchful eye on “New Device on Network.” Also, if you are having problems with MAC address spoofing on your network, you will need to be vigilant of eero app notifications for new devices on the network.

      https://support.eero.com/hc/en-us/articles/115002766063-What-is-eero-Plus-

      Like 1
  • Bandwidth steering is great. I've noticed less lag when gaming. It's still there every once in a while. Is there an option to specify a priority for bandwidth? The main TV seems to get less bandwidth than the other devices. Odd

    Like
      • thatsthequy
      • Enthusiast
      • thatsthequy
      • 1 mth ago
      • Reported - view

      Kdstew3 Try "Optimize for Conferencing & Gaming" in eero Labs!

      Like
  • Firmware is slightly off it is normal accepting the Comcast box like the old Eero.  Errors keep popping up lost wifi 100 percent. Lost connection.  Need recovery. 

    Like
Like17 Follow
  • 17 Likes
  • 4 hrs agoLast active
  • 290Replies
  • 13080Views
  • 146 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com