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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

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  • A feature greatly needed, for those of us in low bandwidth areas, is the ability to see at a glance a list of devices, in order, utilizing the network bandwidth. Especially when the internet is saturated. I’ve been desperately asking for this feature. 

    Like 3
  • There need be a way to be able to select 2.4 over 5 based on smart device app being used in support of a device. Such as a weather station limited to 2.4 GH. 

    Like 1
      • jamcycler
      • jamcycler
      • 5 mths ago
      • Reported - view

      BarryB If the weather station only supports 2.4GHz, then it wouldn’t be able to choose the 5GHz network. Why would the eero app need to assign this?

      Like
      • BarryB
      • BarryB
      • 5 mths ago
      • Reported - view

      jamcycler 

      Like
      • BarryB
      • BarryB
      • 5 mths ago
      • Reported - view

      jamcycler I need research this some more. New product and instructions say to use 2.4 Wi-Fi and will not function on 5. May be related to set up of the app. Once set up complete then will work on any Wi-Fi.

      Like
  • For users with multiple Eero networks:

    Location-based network selection! (Right now it just stays on last network viewed, first world problem I know lol)

     

    The way Apple has implemented location-based switching in the Home app for multiple smart homes is perfect. Perhaps it could be used as a model? Cheers :)

    Like
  • Elgato keylights do not automatically fall back to WPA2 properly. 

    Like
  • Band steering is breaking one of my devices. It is able to support only the lower frequency band. When it’s gets pushed to higher band, it disconnects. Perhaps you can allow to disable band steering on per-device basis. 

    Like
  • Agree to device band steering by device since I had to install a separate router so as to limit band to 2.4G to initialize a weather station device. Once it was initialized looks like it will use my EERO major wifi for updating stats in the IPhone app selecting the 2.4G frequency to do so. But could not initially get product to initialize by using EERO network. Kept forcing it to use 5G. Have another new home product for handling irrigation that uses an app and need 2.4G to initialize it. Have yet to install it but we will see what happens tomorrow when I plan to install it.

    Like
  • Band steering doesn’t allow HomePod personal requests or AirPlay playing. I had to disable it. Will this be fixed in the future?

    Like
  • Someone may have already reported this, but it looks like toggling on WPA3 means that older devices (in my case a first generation iPad mini) are no longer able to join the network. 
    This is understandable, but it might be good if there were a warning pop-up when activating that feature that it may affect older devices. 

    Like
  • Enabling WPA3 should not shut out older devices. I thought there was a VPN pass through block on the Eero Pro I have installed (the notebook I got from the office uses a VPN that wouldn’t work after I enabled the WPA3 feature. When I called Eero technical support staff, they incorrectly advised that the Eero does not allow VPN pass through. In any event, by turning off the WPA3 feature, I can once again access my office VPN. 

    Like
    • Northern Frogus WPA3 has nothing to do with your VPN. The reason the VPN wasn’t working was most likely because your laptop wasn’t connecting to the WiFi at all.

      Yes, WPA3 has a transition mode that should allow non-WPA3 devices (the vast majority) to still connect, but there’s plenty of devices that still don’t want to connect at all. I don’t believe it’s an eero issue though. I’m pretty confident it’s the device that doesn’t support connecting to WPA3 even in transition mode.

      Like
  • I don’t know for sure why it was impacting it, but as soon as I turned off WPA3, the older iPads could connect to the network again. 

    Like
  • When I turned it on, I had only one obvious device that couldn't connect and that was an older iPod that I use to listen to podcasts.  To get it working again, I had to make it forget the network and rejoin again after turning off WPA3.

    Like
  • Thanks bcotie for bringing this up - now I know, I'm not the only one, and it is not the iPad Mini's problem.

    I have had (and am again having) the same problem with my iPad Mini (Gen 1). I have never turned on WPA3 in the Beta Labs. I do have Band Steering, DNS Caching, and Smart Queue Management turned on.

    During the 1st go around, eero Support asked me to reset the network - I lost all my device identifications in the process - but my iPad Mini began working.

    Now, it has happened again. Since there is no way to save and restore network device identifications and/or network configuration - I will not be resetting my network just to get the iPad working, only to fail a week later - there has to be a less painful way. I know the problem is with the eero - it worked just fine until v3.19 was released last month. Further, the iPad Mini works fine if I turn on Hotspot on my phone. So the problem IS THE EERO for sure.

    I've been on hold with support for 20+ minutes or more 3 times listening to looped notes and "Call will be answered in order it was received" - no estimate wait length, no call back. This is so 1990's!

    I'll be happy to help eero debug this problem, if only I could get through. email loop time is > 24 hours. What happened? eero support used to be a pleasure to work with... Is it Amazon? or have all the good people left? What gives?

    Like
      • bcotie
      • bcotie
      • 5 mths ago
      • Reported - view

      eyeks Oh wow! I had assumed it was WPA3, since mine connected no problem after toggling it off. I actually have two 1st gens, and neither would connect until I turned that off. Hopefully they can get this fixed!

      Like
      • eyeks
      • eyeks
      • 5 mths ago
      • Reported - view

      bcotie Would you like to see if it fails again? (I understand if you don't!). Do you use your ISP's DNS or another like OpenDNS, Google, 1.1.1.1, etc.?

      Since 3.19 - changing DNS to a new service caused the eero to go berserk - no restart, no toggle DNS Cache, nothing fixes it... returning the DNS to its prior value and a reset does get it back.

      I want to use OpenDNS (I have URL blocking configured and ad-blocking is done at the DNS level - very cool!) but I can't go back. I used Google for debugging, but now I'm stuck ;-(

      Like
    • eyeks have you tried turning off band steering to see if that fixes the problem with your iPad mini not connecting? Band steering can cause issues with some devices.

      Like
      • eyeks
      • eyeks
      • 5 mths ago
      • Reported - view

      cMoo92 yes, I have tried shutting off band steering - it doesn't help. the iPad mini get an address and within about a minute, it drops the network address and gets an orphan IP.

      eero support picked up my tweet - they are suggesting a soft reset one by one of each eero unit (hold reset for 7-10 secs). I mistakenly hard reset last time because I didn't see the yellow flashing in 10 sets so I kept holding in the reset button - damn!

      I'll keep this thread updated as I learn...

      Like
  • So I enabled Band Steering and WPA3 a few days back. Everything seemed great at first but then I noticed MT HomeKit lights and my ecobee thermostat gave me “No response” in the Home app several times. Don’t get me wrong ... they were still connected to the eero network via WPA2. They would just stop communicating with HomeKit. Rebooting the eero network seemed to clear it up for a while ... but who wants to keep having to do that? As someone in the tech field my natural thought process was “What has changed recently?”. And that’s when I recalled enabling these eero Labs features. I turned off WPA3 and when I went back to the Home app all those devices I mentioned were working fine. So it looks like I’ll have to keep WPA3 turned off until it’s able to work with 2.4 ghz devices AND HomeKit. 

    Like 1
  • WPA3 disconnects Elgato Key Lights

    Like
  • FYI. WPA3 has an issue with Nest Guard. Losses WiFi connection after a few days and cannot connect. Due to this, I had to turn off the WPA3 updates. Please advise. Thank you. 

    Like
  • Hi, I turned on Band Steering, Local DNS Caching and WPA3 and immediatly starting having issues with our Echo's throughout the house.  Music would be streaming and then cut-out and just stop and then could not be restarted at the time.  We tried power-cycling the devices multiple times, and still had the same issues. I turned off WPA3 and still had the issue.  I removed the other two as well and we're back to normal.  I might turn on one at a time and see if I can isolate what is causing it.  Thank you

    Like
  • It would be very useful to be able to rename devices that regularly connect to my network with a 'friendly' name. I can’t always remember the name that devices use on my network (sometimes it’s the manufacturer, etc.) So if I could call something 'Bedroom Home Mini' or ‘WiFi Plug', etc, that would be helpful.

    Like
    • You already can do that. Just tap on the device you wish to rename and then edit the name field.

      Like
      • OAW
      • OAW
      • 4 mths ago
      • Reported - view

      rhaeger You can already do this. In the list tap on a device name to bring up the details. Then tap the device name field again and rename it to whatever you want. It is indeed very helpful. 

      Like
  • Add Face ID lock to the app. My kids keep deleting their timeout schedule when they get access to my phone. 😢

    Like
      • zubinanary
      • zubinanary
      • 4 mths ago
      • Reported - view

      vaysburg How do you kids unlock your iPhone in the first place?  If they have recorded their face as the second face allowed, then FaceID won't help.  If they know your device password, then FaceID won't help because Apple's allows device pin if Face ID fails 3 times.  The only way to prevent this is to reset Face ID, change your Device Pin and NEVER share it with them.

      Like
      • vaysburg
      • vaysburg
      • 4 mths ago
      • Reported - view

      zubinanary sometimes I give it to them to play their games when they are bored and annoy too much out of me.

       

      Probably more of a parenting issue then a technology issue. 

      Like
  • Thanks for the responses! It was easy to change the names - very helpful!

    Like
  • This equipment sucks, they don’t help and just want the Internet company to fix it all. I’ve had better hotspot connection in the middle of nowhere on a family road trip then I do with Wi-Fi from this company and their equipment is terrible. Wouldn’t recommend and will post multiple reviews if this gets deleted 

    Like
  • Worst decision I've ever made, was to use these extra features ... causes certain devices to lose connection.. causes certain devices to be unable to connect to wifi.  While others have no problem....  

    Like 2
      • Mikey
      • Mikey
      • 4 mths ago
      • Reported - view

      Mata041703 yep! Whenever I enable these, they knock thermostats and at least one of my devices offline. 

      Like
  • Good ideas. One more for the docket: external extenders for yard and outdoors. 

    Like 2
  • Due to COVID and working at home I do appreciate the optimize for gaming and conferencing. Though if possible it sure would be nice to have these options separated so they can be activated individually. I do realize it may not be possible if they are using the same protocols. 

    Like 1
      • crowbar81
      • crowbar81
      • 4 mths ago
      • 2
      • Reported - view

      jolagues it would also be good to manually prioritize (Dad’s computer) / de-prioritize (kids’ console / iPad) certain devices from the eero app whilst working from home

      Like 2
  • My iPad connects at 5G and my iPhone at 2G. They’re next to each other on the same router. Turning on Band steering and iPhone still on 2G. Same with turning on Optimize. 

    Like
  • I tried out the new beta feature to Optimize for Conferencing.  A few minutes later decided to also try the beta feature for Band Steering.  Immediately lost wifi internet connection on my desktop and iPhone.  I assume all other devices lost connection also, but didn't check, instead quickly turned both features off.  Guess they are labeled beta for a reason.

    Like
      • txgunlover
      • txgunlover
      • 4 mths ago
      • Reported - view

      Davisscott1 It's not new... it's just the new name for SQM.

      Like
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