
eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!
Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.
While this section will be more focused on connectivity related features, you can also submit general feature requests here.
For more on eero Labs, visit the eero help center.
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For users with multiple Eero networks:
Location-based network selection! (Right now it just stays on last network viewed, first world problem I know lol)
The way Apple has implemented location-based switching in the Home app for multiple smart homes is perfect. Perhaps it could be used as a model? Cheers :)
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Agree to device band steering by device since I had to install a separate router so as to limit band to 2.4G to initialize a weather station device. Once it was initialized looks like it will use my EERO major wifi for updating stats in the IPhone app selecting the 2.4G frequency to do so. But could not initially get product to initialize by using EERO network. Kept forcing it to use 5G. Have another new home product for handling irrigation that uses an app and need 2.4G to initialize it. Have yet to install it but we will see what happens tomorrow when I plan to install it.
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Someone may have already reported this, but it looks like toggling on WPA3 means that older devices (in my case a first generation iPad mini) are no longer able to join the network.
This is understandable, but it might be good if there were a warning pop-up when activating that feature that it may affect older devices. -
Enabling WPA3 should not shut out older devices. I thought there was a VPN pass through block on the Eero Pro I have installed (the notebook I got from the office uses a VPN that wouldn’t work after I enabled the WPA3 feature. When I called Eero technical support staff, they incorrectly advised that the Eero does not allow VPN pass through. In any event, by turning off the WPA3 feature, I can once again access my office VPN.
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Thanks bcotie for bringing this up - now I know, I'm not the only one, and it is not the iPad Mini's problem.
I have had (and am again having) the same problem with my iPad Mini (Gen 1). I have never turned on WPA3 in the Beta Labs. I do have Band Steering, DNS Caching, and Smart Queue Management turned on.
During the 1st go around, eero Support asked me to reset the network - I lost all my device identifications in the process - but my iPad Mini began working.Now, it has happened again. Since there is no way to save and restore network device identifications and/or network configuration - I will not be resetting my network just to get the iPad working, only to fail a week later - there has to be a less painful way. I know the problem is with the eero - it worked just fine until v3.19 was released last month. Further, the iPad Mini works fine if I turn on Hotspot on my phone. So the problem IS THE EERO for sure.
I've been on hold with support for 20+ minutes or more 3 times listening to looped notes and "Call will be answered in order it was received" - no estimate wait length, no call back. This is so 1990's!
I'll be happy to help eero debug this problem, if only I could get through. email loop time is > 24 hours. What happened? eero support used to be a pleasure to work with... Is it Amazon? or have all the good people left? What gives?
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So I enabled Band Steering and WPA3 a few days back. Everything seemed great at first but then I noticed MT HomeKit lights and my ecobee thermostat gave me “No response” in the Home app several times. Don’t get me wrong ... they were still connected to the eero network via WPA2. They would just stop communicating with HomeKit. Rebooting the eero network seemed to clear it up for a while ... but who wants to keep having to do that? As someone in the tech field my natural thought process was “What has changed recently?”. And that’s when I recalled enabling these eero Labs features. I turned off WPA3 and when I went back to the Home app all those devices I mentioned were working fine. So it looks like I’ll have to keep WPA3 turned off until it’s able to work with 2.4 ghz devices AND HomeKit.
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Hi, I turned on Band Steering, Local DNS Caching and WPA3 and immediatly starting having issues with our Echo's throughout the house. Music would be streaming and then cut-out and just stop and then could not be restarted at the time. We tried power-cycling the devices multiple times, and still had the same issues. I turned off WPA3 and still had the issue. I removed the other two as well and we're back to normal. I might turn on one at a time and see if I can isolate what is causing it. Thank you
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It would be very useful to be able to rename devices that regularly connect to my network with a 'friendly' name. I can’t always remember the name that devices use on my network (sometimes it’s the manufacturer, etc.) So if I could call something 'Bedroom Home Mini' or ‘WiFi Plug', etc, that would be helpful.
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This equipment sucks, they don’t help and just want the Internet company to fix it all. I’ve had better hotspot connection in the middle of nowhere on a family road trip then I do with Wi-Fi from this company and their equipment is terrible. Wouldn’t recommend and will post multiple reviews if this gets deleted
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I tried out the new beta feature to Optimize for Conferencing. A few minutes later decided to also try the beta feature for Band Steering. Immediately lost wifi internet connection on my desktop and iPhone. I assume all other devices lost connection also, but didn't check, instead quickly turned both features off. Guess they are labeled beta for a reason.