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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

1097 replies

    • Service Engineering
    • Scott.4
    • 3 yrs ago
    • Reported - view

    FYI. WPA3 has an issue with Nest Guard. Losses WiFi connection after a few days and cannot connect. Due to this, I had to turn off the WPA3 updates. Please advise. Thank you. 

    • kstahl724
    • 3 yrs ago
    • Reported - view

    Hi, I turned on Band Steering, Local DNS Caching and WPA3 and immediatly starting having issues with our Echo's throughout the house.  Music would be streaming and then cut-out and just stop and then could not be restarted at the time.  We tried power-cycling the devices multiple times, and still had the same issues. I turned off WPA3 and still had the issue.  I removed the other two as well and we're back to normal.  I might turn on one at a time and see if I can isolate what is causing it.  Thank you

    • rhaeger
    • 3 yrs ago
    • Reported - view

    It would be very useful to be able to rename devices that regularly connect to my network with a 'friendly' name. I can’t always remember the name that devices use on my network (sometimes it’s the manufacturer, etc.) So if I could call something 'Bedroom Home Mini' or ‘WiFi Plug', etc, that would be helpful.

      • cMoo92
      • 3 yrs ago
      • Reported - view

      You already can do that. Just tap on the device you wish to rename and then edit the name field.

      • OAW
      • 3 yrs ago
      • Reported - view

      rhaeger You can already do this. In the list tap on a device name to bring up the details. Then tap the device name field again and rename it to whatever you want. It is indeed very helpful. 

    • vaysburg
    • 3 yrs ago
    • Reported - view

    Add Face ID lock to the app. My kids keep deleting their timeout schedule when they get access to my phone. 😢

      • zubinanary
      • 3 yrs ago
      • Reported - view

      vaysburg How do you kids unlock your iPhone in the first place?  If they have recorded their face as the second face allowed, then FaceID won't help.  If they know your device password, then FaceID won't help because Apple's allows device pin if Face ID fails 3 times.  The only way to prevent this is to reset Face ID, change your Device Pin and NEVER share it with them.

      • vaysburg
      • 3 yrs ago
      • Reported - view

      zubinanary sometimes I give it to them to play their games when they are bored and annoy too much out of me.

       

      Probably more of a parenting issue then a technology issue. 

    • rhaeger
    • 3 yrs ago
    • Reported - view

    Thanks for the responses! It was easy to change the names - very helpful!

    • Jojo_saiz
    • 3 yrs ago
    • Reported - view

    This equipment sucks, they don’t help and just want the Internet company to fix it all. I’ve had better hotspot connection in the middle of nowhere on a family road trip then I do with Wi-Fi from this company and their equipment is terrible. Wouldn’t recommend and will post multiple reviews if this gets deleted 

    • Mata041703
    • 3 yrs ago
    • Reported - view

    Worst decision I've ever made, was to use these extra features ... causes certain devices to lose connection.. causes certain devices to be unable to connect to wifi.  While others have no problem....  

      • Mikey
      • 3 yrs ago
      • Reported - view

      Mata041703 yep! Whenever I enable these, they knock thermostats and at least one of my devices offline. 

    • Perico
    • 3 yrs ago
    • Reported - view

    Good ideas. One more for the docket: external extenders for yard and outdoors. 

    • jolagues
    • 3 yrs ago
    • Reported - view

    Due to COVID and working at home I do appreciate the optimize for gaming and conferencing. Though if possible it sure would be nice to have these options separated so they can be activated individually. I do realize it may not be possible if they are using the same protocols. 

      • crowbar81
      • 3 yrs ago
      • Reported - view

      jolagues it would also be good to manually prioritize (Dad’s computer) / de-prioritize (kids’ console / iPad) certain devices from the eero app whilst working from home

    • Knealy
    • 3 yrs ago
    • Reported - view

    My iPad connects at 5G and my iPhone at 2G. They’re next to each other on the same router. Turning on Band steering and iPhone still on 2G. Same with turning on Optimize. 

    • Davisscott1
    • 3 yrs ago
    • Reported - view

    I tried out the new beta feature to Optimize for Conferencing.  A few minutes later decided to also try the beta feature for Band Steering.  Immediately lost wifi internet connection on my desktop and iPhone.  I assume all other devices lost connection also, but didn't check, instead quickly turned both features off.  Guess they are labeled beta for a reason.

      • txgunlover
      • 3 yrs ago
      • Reported - view

      Davisscott1 It's not new... it's just the new name for SQM.

    • Sukumar_Iyer
    • 3 yrs ago
    • Reported - view

    Please add the following 

    1. Ability to turn off a beacon radio say at night to reduce unnecessary radiation.

    2. Birds eye view of all devices connected by router/beacon 

      • cMoo92
      • 3 yrs ago
      • Reported - view

      Sukumar Iyer #1 would be hard to implement because then there would be no way for the Beacon to communicate all night. If you’re concerned about it, my recommendation would be to connect the Beacon to an outlet timer. 

      #2 already exists. Just tap on one of your eero units and then tap on “connected devices” and it shows you all the devices currently connected to that specific eero 

      • Sukumar_Iyer
      • 3 yrs ago
      • Reported - view

      cMoo92 good feedback. Maybe a timer for radio to switch off? I have one on my bedroom and it is going to radiate me all night unless I unplug it.

      I know i can see each device's connection. I was thinking of a tree view of all connections to each device.

      • jamcycler
      • 3 yrs ago
      • Reported - view

      I have my eero units plugged into smart outlets that are programmed on timers so they shut down overnight and wake in the morning.

    • David_S
    • 3 yrs ago
    • Reported - view

    Per one of the lead devs, eero nodes were never meant to be turned off or rebooted on a regular basis. It takes up to a week for them to analyze your RF environment and make the best channel adjustments so if you turn them off or reboot them with any frequency they'll never function optimally.

      • jamcycler
      • 3 yrs ago
      • Reported - view

      Are you saying they forget what they’ve learned from one session to the next? That’s too bad. I guess it’s a good thing I only have two and they’re both connected by Ethernet, but it seems to me they should be smart enough to store their knowledge across restarts. We’d rather not expose ourselves to the EMF radiation while we sleep, especially since none of us are making use of the Internet then.

    • David_S
    • 3 yrs ago
    • Reported - view

    Apparently they can lose their current "state" when rebooted per their developer which means another x number of days before they re-evaluate and readjust to their environment.  

    I wouldn't worry about exposing myself to the low wattage output of a router during wake or sleep times. There's no scientific evidence that indicates it's a problem.

Content aside

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