eero Labs features and feedback thread

eero Community Manager
Jeff_C
updated 6 yrs agoTue, May 8, 2018 at 9:19 PM UTC
1097replies

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

- mongocowboy
- 1 yr agoTue, October 17, 2023 at 2:36 AM UTC
- Reported - view
WPA3 sure stinks.
- mongocowboy
  
  1 yr agoSat, October 21, 2023 at 1:54 AM UTC
  
  Reported - view
  That’s not it because other routers handle it fine with various devices. Also, I said stink, not suck.
- maroon_steel
  
  1 yr agoMon, November 6, 2023 at 5:32 PM UTC
  
  Reported - view
  agreed. My printer will not connect under wpa3
- nblyler19.1
- 1 yr agoThu, October 19, 2023 at 6:35 PM UTC
- Reported - view
It would be cool to have the option to give the Optimizing gaming and conference option where we can add the device "ip address" to that setting. basically add have the option to set a ip address for the setting to its job.
- Ophitz
- 1 yr agoMon, October 23, 2023 at 2:39 AM UTC
- Reported - view
The ability to have a device connect to a specific erro would be nice. Basically making that device connect to the same erro every time or stay connected to that erro. This would be good for gaming consoles that need to not jump from nod to nod
- Hmay
- 1 yr agoFri, October 27, 2023 at 9:40 PM UTC
- Reported - view
Pay bill
- HenryE
- 1 yr agoSat, October 28, 2023 at 1:29 PM UTC
- Reported - view
Hola, cuando voy a poder usar mis dispositivos Amazon Echo como extensores de red Eero. Vivo en Argentina
- maroon_steel
- 1 yr agoMon, November 6, 2023 at 5:31 PM UTC
- Reported - view
WiFi
- sboydman
- 1 yr agoThu, November 9, 2023 at 3:24 AM UTC
- Reported - view
The beta area in eero probably started out as a good feature, but for as long as I have used eero routers, it has become a bad joke. There’s obviously no serious intention of advancing these features as standard choices, and I can infer why. They just aren’t useful in the eero setting.

If theup are, incorporate them into regular settings. If they are not, please discard them and move on.

Thank you for soliciting feedback on this topic.
- Lisa.2
- 1 yr agoTue, November 14, 2023 at 6:54 AM UTC
- Reported - view
Hello all. Brilliant product and has solved many problems.

Please can someone shed light on if there is a facility for 'TOD' rules as you get on a normal router, I have searched the options but cannot find this. TOD is a 'time of day' rules allowing for the user to customise when an item can and cannot access internet, for an item as advanced as this it must have the ability to set 'rules' for example for gaming.
- cMoo92
  
  1 yr agoWed, November 15, 2023 at 5:52 AM UTC
  
  Reported - view
  With the eero Plus subscription, you can setup profiles for devices and schedule when they can and cannot have internet connectivity.
  
  https://eero.com/eero-plus
- Lisa.2
  
  1 yr agoWed, November 15, 2023 at 7:47 AM UTC
  
  Reported - view
  Thank you! you are a star this will really help me.
- Lisa.2
- 1 yr agoWed, November 15, 2023 at 7:55 AM UTC
- Reported - view
Hello again, After some excellent advise I would like to upgrade my 'free' subscription to the pay type which will give me access to more features like setting profiles and times of access to the internet however I cannot seem to find information on how much this is and how to do this...
- Michael_eero_support
  
  1 yr agoWed, November 15, 2023 at 1:25 PM UTC
  
  Reported - view
  An eero Plus/secure subscription is not needed to use Profiles or Schedules, Plus/Secure just adds the content filter capabilities to the profile.
  
  However, to subscribe you can do that via the app under Settings->Account, you can also sign up on account.eero.com. If these are ISP provided eero you may need to go via the ISP.
  
  If you have any difficulty signing up send us an email to support@eero.com and use the subject line "Community Followup - eero Plus sign up issue" so we can take a look and give you some help.
- Lisa.2
  
  1 yr agoWed, November 22, 2023 at 9:25 AM UTC
  
  Reported - view
  Thanks Micheal I have now set up the Profiles better and the schedule I am slowly getting to grips with, its so effective for the kids!
- smp7032b
- 1 yr agoSat, November 18, 2023 at 1:49 PM UTC
- Reported - view
My eeros have been working fine for over a year. now dropping signals sll the time after update. very frustrating
- td76
  
  1 yr agoSat, November 18, 2023 at 3:05 PM UTC
  
  Reported - view
  Every update does the same for me
- Goandy
- 1 yr agoWed, November 22, 2023 at 6:52 PM UTC
- Reported - view
WPA3 disables my HP printer. Disabling enabled my printer to connect to WiFi. Could do with a fix so I can leave it on and use my printer.
- Lisa.2
  
  1 yr agoThu, November 23, 2023 at 9:52 AM UTC
  
  Reported - view
  could this be why my Cannon printer has stopped working?
- Sr. Eero wireless engineer
- Sdworman
- 1 yr agoWed, November 22, 2023 at 6:55 PM UTC
- Reported - view
HP does not support wpa3 like other products out there

Shut it off. You do not need to use wpa3
- Lisa.2
  
  1 yr agoThu, November 23, 2023 at 9:53 AM UTC
  
  Reported - view
  if I shut this off will it affect anything else, what is it there for?
- Goandy
  
  1 yr agoThu, November 23, 2023 at 9:54 AM UTC
  
  Reported - view
  very possible. Turn off the wpa3. Seems to work
- smp7032b
  
  1 yr agoThu, November 23, 2023 at 11:22 AM UTC
  
  Reported - view
  how?
- Sr. Eero wireless engineer
  
  Sdworman
  
  1 yr agoThu, November 23, 2023 at 12:36 PM UTC
  
  Reported - view
  this is the encryption used in WiFi 6. It's stronger than wpa2 and wifi6 allows for faster speeds and larger data transfers.
  
  So shutting this off will fix your printer issue, but will not allow wifi6 to work. Hp printers and Tesla wireless chargers are some products that don't support wpa3.
  
  Hth
- Lisa.2
  
  1 yr agoThu, November 23, 2023 at 12:38 PM UTC
  
  Reported - view
  thank you I have neither so should be okay then. Thank you for your reply
- cMoo92
  
  1 yr agoFri, November 24, 2023 at 6:26 AM UTC
  
  Reported - view
  WPA3 and WiFi 6 are separate things. Having WPA3 turned off doesn’t impact the performance that WiFi 6 brings.

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eero Labs features and feedback thread

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