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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

1097 replies

    • nutmac
    • 5 yrs ago
    • Reported - view

    Fantastic stuff and this is one more pro consumer moves that separates Eero from its competitors.

    Band steering is just what I wanted.

    Some of my wild wishes for eero Labs:

    • Replace Google Thread (which is hardly used by anyone outside Google) with Bluetooth mesh networking
    • Profile that can throttle bandwidth (or at least deprioritize)
    • If Internet is down, allow LAN to operate even after eero restarts (such as recovering from power outage)
    • This is more mobile app feature, and it may not be technically possible. But it would be awesome if the app (perhaps as macOS and Windows helper app?) can be used to figure out optimal places to install additional eero units.
      • Stellar1616
      • 2 yrs ago
      • Reported - view

      nutmac  thread isn’t Google. It’s the new standard for low powered IoT devices being adopted by the Matter alliance. (Google, Amazon and Apple will all support it.) There are several HomeKit devices that already use it, and the HomePod mini supports it too! Most new (and some old via firmware update) smart home devices will support it starting this year. 

      • joltdude
      • 1 yr ago
      • Reported - view

      nutmac Thread isnt google. its a consortium which many of the big players are moving to for home automation Along with Matter .. Interoperability is an important issue with home automation and this is an attempt to unify it... 

    • txgunlover
    • 5 yrs ago
    • Reported - view

    How about a way to upload the Roomba Wifi Strength layout map of your house into the app :)

    • Sales Engineering Manager
    • carlsimmons81
    • 5 yrs ago
    • Reported - view

    Very nice!  Thank you for this as I greatly appreciate it.  Hopefully I'll launch the app one day and see DPI enabled.

    • Drgnfish
    • 5 yrs ago
    • Reported - view

    This is why I bought into the eero system.  I use a VPN for work and it seem to have problem when the Smart Queue Management is turned on.  Thanks for looking into this. 

     

    Would love to see a feature that limits the usage of a particular IP address or device maybe based on hour of usage, like on a child’s laptop, they are limited to 5 hours a week and then they can no longer access the internet.

      • chrisrose98
      • 5 yrs ago
      • Reported - view

       Drgnfish  I use a VPN as well for work, Cisco AnyConnect, and I can still connect with SQM enabled.  Just providing another data point.   I would have to say my wife would be in heaven if your suggestion was implemented (although my kids would cry).

      • joedaman88
      • 5 yrs ago
      • Reported - view

      Drgnfish I also use a VPM for work and have no issues with SQM enabled.  However, I feel like there is a bit more latency now as I surf the web in general.  Entering a URL in the browser and hitting enter does not provide an immediate response indicating page loading.  There seems to be a one second, or less, pause before site starts loading.

      • Msada
      • 3 yrs ago
      • Reported - view

      Drgnfish the time limit per User is a standard feature on most of the routers with parent controls and half price of eero.  It was very disappointing to find out eero app was very limited.  So hopefully they are working on this as they are certainly  behind the curve.

      • Nzwill
      • 2 yrs ago
      • Reported - view

      Msada this feature was asked for 4years ago and still not available :(

    • diomark
    • 5 yrs ago
    • Reported - view

    I've been looking for something like this from you guys. But - not seeing it. running android/2.17.0.36102 - nothing under network settings.

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Reported - view

      diomark  —

      Thanks for reaching out and sorry to hear the issue you're experiencing. By any chance, is your network in Bridge mode? eero Labs and other advanced features are not available when a network is set to Bridge mode.

      • Sales Engineering Manager
      • carlsimmons81
      • 5 yrs ago
      • Reported - view

      diomark That’s weird.  It’s the last setting at the very bottom of the Network Settings list.  If the eero’s are in bridge mode, you won’t see the option.

      • diomark
      • 5 yrs ago
      • Reported - view

      carlsimmons81 yes, I'm bridged. (connecting to a Ubiquiti Networks edgerouter). Sad to hear this.

      • Drgnfish
      • 5 yrs ago
      • Reported - view

      my network is not set to bridge mode, but I don’t know how my VPN works, it’s not Cisco so it might be harder to figure out the problem.  It’s a custom VPN that connects with a token app on my phone.

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 5 yrs ago
      • Reported - view

      diomark I also discovered that the new advanced features won’t work under bridge mode. Was running Bitdefender Box under bridge but back to eero Plus now. I like the eero integration.  

      • Flempitsky
      • 3 yrs ago
      • Reported - view

      diomark i was having weird issues with eero 6 pro in Bridge mode i have a ubiquiti as well. I moved to manual in for dhcp in gateway mode and all issues so far are resolved. I would like to see more router like options creep into eeto.

    • Drusito
    • 5 yrs ago
    • Reported - view

    I enjoy the new features as well. 

     

    My only request would be a proprietary VPN connection. One that can ask eero servers what my dynamically assigned IP is using my account credentials and establish a secure 256 bit encrypted tunnel from my devices. 

     

    The need is is mostly based around both personal and business. Personal to have a secure connection to an internal NAS. Business would benefit going on vacation and accessing my company workstation securely. 

    I like the partner feature of Encrypt.me for safely browsing while on public resources, but would rather not have to rely on a service such as Synology for VPN when I feel an eero solution would be far more fitting even as an additional paid service.

      • michellewicks
      • 4 yrs ago
      • Reported - view

      Drusito If you want to access Hulu, Amazon Prime, BBC, Netflix or any other channel, you can get PureVPN.

    • NCSUCPE
    • 5 yrs ago
    • Reported - view

    Hello folks,

        I wanted to report that with the Smart Queue Management on iOS 11.4 beta cannot complete an iCloud backup. I turned this off and backups work fine. Just wanted to give you that feedback. 

     

    John

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Reported - view

      NCSUCPE —

      Thanks for reporting this! That definitely hasn’t been the case with the current production version of iOS.

      If you could submit a ticket to our team, we’d be happy to start investigating in case there are any changes coming in 11.4 we should look into.

      You can submit a ticket by emailing support@eero.com .

      Thanks again!

      • Drusito
      • 5 yrs ago
      • Reported - view

      NCSUCPE I was able to complete an iCloud backup of iPhone X, iPad Pro 12.9 (2nd gen), and iPad Pro 9.7 on both iOS 11.4 beta 3 and 11.4 beta 4 with the SQM active on my network. 1st Gen Eero's.

       

      The only difference that I can say for certain on my network, would be that I have content cache enabled on my MacBook Pro. However, iCloud backups do not store there as far as I am aware. I checked my cache folder and the most recently created files were three hours prior to conducting these tests. Hopefully, the algorithm behind the new feature will sort out your connection issue. As a side note, my ISP is Spectrum. 

      • NCSUCPE
      • 5 yrs ago
      • Reported - view

      Drusito I can reproduce this behavior on my iPhone X  my iPad Pro 10.5 on the same beta and it works fine.

    • Fan of tinkering with new hardware. Canadian dude.
    • cotedan87
    • 5 yrs ago
    • Reported - view

    Nest Outdoor Cam glitch running with eero SQM...

    This afternoon at about 3:45 each of my four outdoor Nest cams went offline for a minute or two.  Not sure why. In Canada, Nest outdoor cams are not allowed to run at  5ghz so they are defaulted to 2.4.  I have no control over the frequency.  

     I cannot blame the glitch on the new eero Labs features, but it’s the first time ever that my Outdoor cams have disconnected - only thing that has changed is that I’ve enabled SQM. My indoor Nest cams (running at 5ghz) were not affected, so it seems it affected only 5 ghz cams. I know they were affected by the recorded history .  

    Figured I’d mention it in case others have similar issues.  Cannot day it’s eero SQM yet but just exploring  ...

    • Belfong
    • 5 yrs ago
    • Reported - view

    Loving Eero Labs... now, can we have a PPPoE on the Labs please? Just to try this feature.. maybe even permanently Beta, lol 

Content aside

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