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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

1097 replies

    • tdesimone
    • 1 yr ago
    • Reported - view

    if you turn on the conferencing and gaming control, it would be helpful to show devices that are affected.  I am also having trouble forcing one device to 5g connection.  I would also like to see wifi connection speed information and quality for each device.

    • Crow_DH
    • 1 yr ago
    • Reported - view

    Can you guys have a way better customer supports? 
    for sake… it’s been over a week I’m with you for a defective Eero which port 1 and wifi strength is really bad and stutter… bought 2 in July 2022 and one is acting weird since 2week… did my trouble shoot then I gave my result and the customer support isn’t helpful at all worst experience ever… anything that I do on this **** eero isn’t working still have a bad wifi and a bad port 1 … port 0 is perfect but what’s the point when you can only connect in wifi inside 5feet from it… 

      • Michael_eero_support
      • 1 yr ago
      • Reported - view

      Crow_DH Please send us an email to support@eero.com and use the subject line "Community Followup - defective ethernet port - Crow_DH" so I can check into what is going on with this case.

      • Crow_DH
      • 1 yr ago
      • Reported - view

      Michael_eero_support , Done. 

      • Michael_eero_support
      • 1 yr ago
      • Reported - view

      Crow_DH We are not seeing that email yet, what subject line did you use?

      • Crow_DH
      • 1 yr ago
      • Reported - view

      Michael_eero_support Community Followup - defective ethernet port - Crow_DH

      • Michael_eero_support
      • 1 yr ago
      • Reported - view

      Crow_DH Try sending us a new email instead of forwarding us one, we aren't seeing any emails with that subject line.  I also don't want you to put your email address on this forum thread.

      • Crow_DH
      • 1 yr ago
      • Reported - view

      Michael_eero_support 

      • Michael_eero_support
      • 1 yr ago
      • Reported - view

      Crow_DH Yes, we got that one, I'll get to work.

    • West_McKillip
    • 1 yr ago
    • Reported - view

    Is there a way to change the local network setup?

      • Michael_eero_support
      • 1 yr ago
      • Reported - view

      West McKillip What kind of change are you wanting to make?

      • West_McKillip
      • 1 yr ago
      • Reported - view

      Michael_eero_support 

      I am interested in changing the local IP configuration. 

      • Michael_eero_support
      • 1 yr ago
      • Reported - view

      West McKillip That can be done in the eero app under Settings->Network Settings->DHCP & NAT by moving the dot to manual IP, selecting a premade one and then modifying the values below.  If you provide the range you are trying for I can provide you with the correct numbers to put in.

      • West_McKillip
      • 1 yr ago
      • Reported - view

      Michael_eero_support 

      Thank you.  I have Al red day changed my network to match the new one.  I will keep this in mind. 

    • Ndagutar
    • 1 yr ago
    • Reported - view

    A bandwidth prioritization feature, setting, or profile would be great. The “Optimize for gaming and conferences” drastically slowed download and upload speeds (20 mb down/5mb up) on my gaming pc over Ethernet to the gateway through a gigabit switch. I have a gig through my ISP and the fastest speed I could reach is 748mb down and 40mb up with the optimize feature disabled.

    • Calion
    • 11 mths ago
    • Reported - view

    First off, this is a really poor way to collect feedback. It’s a mess, and it’s unclear whether the developers are listening to anything said here.

    Second, let me reiterate that Optimize for Conferencing and Gaming really really needs to optimize for streaming video as well as conferencing. It is massively frustrating to watch my TV stutter continuously just because my son is downloading games on the Playstation. Please, please fix this!

    • pool_master
    • 11 mths ago
    • Reported - view

    You need to let customers have a way of splitting the 5GHz/2.4GHz up it’s been requested a million times. 

      • Sr. Eero wireless engineer
      • Sdworman
      • 11 mths ago
      • Reported - view

      pool_master 

      yes and its noted.

       

      Not a priority for Amazon.

      • pool_master
      • 11 mths ago
      • Reported - view

      Sdworman 

      • pool_master
      • 11 mths ago
      • Reported - view

      Sdworman Not a priority for amazon yet it’s the top requested feature for the last how many years, wow. 

      • Sr. Eero wireless engineer
      • Sdworman
      • 11 mths ago
      • Reported - view

      pool_master 5 years ago eero said they have no plans, and they still have no plans.  Still not a priority for them.  I agree a nice to have, but not happenig.

    • itarchitectkev
    • 11 mths ago
    • Reported - view

    Provide more details on what is being blocked. Providing just a number of "events" in a graph is nowhere near good enough for people who decide on a subscription. Seeing what is blocked helps the user/admin make decisions and explain to the family "what has Dad done to the WiFi again?"

    Thanks 👍

    • CrockerNZ
    • 11 mths ago
    • Reported - view

    Is it possible to create a mesh network using our Amazon Echo (5th Gen) devices in NZ & Australia? I was told by a phone rep that that is only a feature in the US & Canada, yet it’s widely advertised? 

    • V1gaming
    • 11 mths ago
    • Reported - view

    I feel like ever since I enabled the conferencing and gaming feature my ps4 hasn’t been functioning properly on the wifi

    • Masa
    • 11 mths ago
    • Reported - view

    Hi -- this is my first post here.

    I noticed that our MyQ Garage Opener Control (myQ-G0401-ES) fails to keep connection with the eero router if WPA3 (eero Labs option) is turned ON. I haven't troubleshot further if something is mitigatable, but the connection goes back to stable if I turn off the eero Lab feature.

    Is that known issue?

Content aside

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