shoeseller01 They can not fix this so that statement is out the window. Can't be fixed or they would have done so. They can not change Firmware or Software to control the heat without some type of cooling which it has non other then a heat sink. That can not be fixed being the no moving parts. IE Fan.

Tim google is much more reliable and the heat doesnt get very bad.

kardav1101 Thanks so much for sharing your experience, and sorry to hear that you're having concerning behavior on those eeros. To offer a little bit of additional clarification, the LEDs on the eeros will only go red when the eeros themselves lose signal – red LEDs are not a symptom or reflection of eero temperature.

With that in mind, it sounds like the temperature is a result of the eero falling offline, rather than the eero falling offline because of temperature. We often see situations where the eero has an intermittent or unreliable connection to the modem/WAN line, which results in the eero overworking itself to try and increase stability. In this situation, I'd encourage you to reach out to your ISP to run a health check on your line and modem. If there's any sort of noise on the line or issue with your hardware, they'll be best equipped to take action to improve things

Past that, I also encourage you to reach out directly to support at support@eero.com or 877-659-2347 if you need any help past that – we'd be happy to run some diagnostics on your network and replace any malfunctioning hardward as necessary. Thanks so much for taking the time to comment, and we look forward to hearing from you further!

Kindly,
Drew, eero Community Team

kardav1101 one would think that sticking an electronic device designed for dry use and not water proof would not be wise since the item can short out and cause other issues. 

Drew kardav1101 spininaround

spininaround  guys, I thought I have the issues too when I first bought the units. I am extremely happy with the service and support  be patient, I know the grass is green on the other side. But look at my experience with Eero vs what I returned ORBI

Drew you should make that your companies tagline. “We often see situations where the eero has an intermittent or unreliable connnection”. Pair that with the overheating and we got a real winner! Please help with these issues. I spent 200 on a eero pro and it cant even support 2 devices and is always having connectivity issues. Good thing i have 2 wifi networks.

Yuck Thanks for sharing your concerns here. To clarify, this is a normal, expected temperature for the eero due to the way we've designed and built the hardware. Specifically, we've constructed the eero with a specially shaped piece of metal placed directly under the top shell as a heat-sink, designed to efficiently remove heat from the interior. Because we dissipate heat by radiating out through the heat-sink, this makes the top of the unit the warmest part to touch. Again, this is by design, and the eero is equipped with both hardware and software failsafes to keep your units from getting anywhere hot enough to be a hazard.

This temperature is also comparable to other consumer electronics that you may have running in your home – something like a PS4 or Xbox One, for instance, can get upwards of 160ºF during normal operation without posing a danger to itself or to other nearby furniture and devices.

Regarding your concern about Summer temperatures specifically, we recommend that the eeros operate in an environment with ambient temperature between 32-95ºF – unless you anticipate that the inside of your home is going to reach temperatures above 95º, then the outside weather won't make a difference on the operation of the eero.

If you still have any questions or concerns, I'd be happy to follow up with you further, so please feel free to email support@eero.com with "Community followup" in the subject line and we can go over the details to your satisfaction!

Kindly,
Drew, eero Community Team

Drew My house in the summer will be a lot higher then 95. More like 120 or higher. If 110-115 outside then add at min 10-20 to that outside air and now we are pushing 120-135. 

Yuck While I'd like to stress that ambient temperature above 95ºF isn't a safety concern for eero, you'll definitely notice performance issues as the eeros throttle themselves to compensate for the heat. I can't think of any consumer WiFi product designed for optimal performance in those temperatures, but if you decide that eero isn't the best fit for you, we definitely wish you luck in finding something that works better!

Drew I don't think I can return this fast enough. My other wifi mesh has a built in fan along with no 130 temps to worry about. This is a nightmare waiting to happen. Good luck all. 

Yuck Did you come here to incessantly complain and insult, or to get help and advice?  We get it, you don’t like Eero and your perception of its heat issues.  Move on to something else then.  If your house is 110 degrees inside, you might consider investing in a good A/C system, because few consumer electronics will perform well in that kind of ambient environment.

Drew Fun fact. Its actually the bottom of my router that gets boiling lava hot.

 Yuck I agree. But cant return it. I just want it to work.

Steve1963 Do you think people are stupid? They probably tried all the tips you give them and it still doesnt work. I sure have and it seems like everyone is shooting in the dark. 

cotedan87  Not normal. No need to sweat it anyway. Being returned ASAP.

David S Big difference between warm and hot. Do you think a 130 unit temp when the house is 60 is normal ? And the fact when summer is here in a few months and outside air is 110-115 what will that 130 temp unit going to be at that point ? The fix is to return, buy another brand and move on.