6

Eero unit over heating

I have been very happy with my EERO system as one that bought the system (3 units) via the crowd funding stage, and referred to 4 more house holds for same.   I also recently added a beacon to my system to further increase coverage to my bedroom.   However, over the last few days, I am having some intermittent internet connectivity problems.  When I unplugged and re-plugged the unit connecting to the internet to reset, I get that the top of the unit was relatively hot (like a computer running for a while), and the bottom of the unit is very hot (burning) to my hand.  Is the normal?  Do I have a defective unit?  Its only been 2 years!  Please let me know if anyone experienced the same?

132replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I’m having the same issue. I’ve had my eero for 2 years and now it gets SUPER hot and stops working after about 3 hours of being plugged in.

     

    Do the units just go bad after 2 years of normal use?

    Like
  • We have the same problem! We even called our internet provider and there was no problem with connection

    Like
  • Good.

    Like
  • I was having connectivity problems tonight so I was rebooting the eero and my Modem and realized my eero is extremely hot.  Like so hot I couldn't touch it.  From what I'm reading above this is happening to alot of people.  Is there a solution??  Mine sits on a separate shelf from all my other equipment and is not in the sunlight so there is no reason for it to be so hot, right???

    Like
  • I purchased and set up my new Eero Pro 6 a few weeks back (2 pack). Today I lost internet connectivity in the middle of watching a streaming movie in 4K. The status light on both units were red. I eventually called my ISP and they said all was fine on their end. I restarted the Eero a few times with no luck. 

    After about an hour I went to unplug the main unit and it was EXTREMELY hot. I left it unplugged until it cooled down. Once I plugged it back in and it powered back on, I had internet connectivity again.

    Both units are out in the open. 

    Could the overheating have caused the unit to malfunction until I gave it a chance to cool down?

    Like
Like6 Follow
  • 6 Likes
  • 4 days agoLast active
  • 132Replies
  • 11315Views
  • 49 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com