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Eero unit over heating

I have been very happy with my EERO system as one that bought the system (3 units) via the crowd funding stage, and referred to 4 more house holds for same.   I also recently added a beacon to my system to further increase coverage to my bedroom.   However, over the last few days, I am having some intermittent internet connectivity problems.  When I unplugged and re-plugged the unit connecting to the internet to reset, I get that the top of the unit was relatively hot (like a computer running for a while), and the bottom of the unit is very hot (burning) to my hand.  Is the normal?  Do I have a defective unit?  Its only been 2 years!  Please let me know if anyone experienced the same?

151 replies

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    • creativejoe
    • 5 yrs ago
    • Reported - view

    I just noticed that my unit is super warm, like hot! I just purchased this unit like a month ago and it doesn't seem right...what can be done?

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 5 yrs ago
      • Reported - view

      Steve1963 amazing how creative people get when there is a need. 

      • Yuck
      • 3 yrs ago
      • Reported - view

      cotedan87  Yeah sure. I'm not going to listen to a fan all day. Sorry, not going to happen.

      • Yuck
      • 3 yrs ago
      • Reported - view

      Steve1963 Yeah that looks awesome. NOT. I'm returning mine in a few days. Not going to have a device put out 130 degree heat in the middle of winter and hope it stays safe in the summer when the outside temp is 110-115 which makes my house 140 plus. (Upstairs office)  Fan looks awesome. lol...

    • Jhagerty
    • 5 yrs ago
    • Reported - view

    First off let me say I loved eero in a lot of ways, mine was brand new out of the box and was running hot to the point where I would encounter some connection and speed issues, I returned and the new was the same, at this point I had to explore another Wifi mesh system and chose google WiFi, I was a little sceptical but to my surprise google wifi was just as fast as the eero and all is very cool to the touch and room temperature like, easy to setup and I noticed more features on the app like device priority and etc, I have had zero issues from google and at half the cost, the eithernet ports (2) on each base is very helpful and the hard wire to any devices ran a lot faster vs the built in wireless card that device had, I really wanted eero to work but maybe in the future when issues are corrected and price drops some, I realize you get what you pay for but there is a extent that all works the same, Ford,Chevy,Dodge they all have there kirks but are priced equal, google security is also a plus at no cost yearly or monthly, eero fix these issues for the future because had I not experienced theses issues I wouldn’t of been forced to explore other options that won me over, and I’m not s google fan either btw but it works very well 

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 5 yrs ago
      • Reported - view

      Jhagerty FYI Google WiFi would be my definite second choice after eero. I’ve used it and after initial hiccups (and one bad firmware auto update for which they apologized) , GWifi was solid. There is no more security built into it than eero though so not sure what you’re referring to there. Nest cams still disconnected from them but GWifi is indeed an Ok system. Eero is smoother and faster between eero units however. 

      • Jhagerty
      • 5 yrs ago
      • Reported - view

      cotedan87 I agree, I just don’t agree with the $259 vs $499 price difference and I don’t think it’s a $250 difference. Unless you buy erros $399 beacon setup which then tends to be a issue because of no either net ports on beacons and no back haul. I can honestly say that zero of my nest cams have dropped at any given time and I’ve been checking daily. Had I not of ever had the heat issue I would of never tried google but I know it won’t last forever and I will definitely try eero again in the future. Hopefully it stays cool this time. I did notice when I had the eero I had dropping issues periodically and noticed the heat was warmer at those times even with the light on the units turned off. Maybe in the future I can catch eero on sale somewhere with the pro setup to have either net ports on the back of each unit because it really does make a positive speed difference with out a doubt. I hope all is good on your end with yours 

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 5 yrs ago
      • Reported - view

      Jhagerty interesting that Google hasn’t come out with an updated GWifi model yet. It’s been over 2 years I think. 

    • garp
    • 5 yrs ago
    • Reported - view

    My Eero continues to overheat and shut down. I am too far out to be able to return it to Bestbuy. I am going to go by small fan to see if it stops happening. I still do not understand why it is heating up, if for example, is it because so many devices are attached? frustrating. 

      • Drew
      • 5 yrs ago
      • Reported - view

      Thanks so much for taking the time to share your concerns with us, garp – I've just sent an email to you with some information on the expected temperatures of the eero, as well as a few quick questions for you so we can better understand the situation. Please take a look at your email inbox at your earliest convenience and reply directly back to my email so I can get this resolved for you as quickly as possible!

      As always, thanks for being a valuable member of our Community, and we look forward to hearing back from you soon!

      Kindly,
      Drew, eero Community Team

    • Jhagerty
    • 5 yrs ago
    • Reported - view

    Update: I decided to give eero another shot on a second home and I am getting temps of 123/124 aimed directly at the top center with a fluke infrared gun, to be fair it was the same as the one I returned, 2 different vendors so apparently the temps are normal Drew can you provide some expected temps to everyone? Top and bottom? Keep in mind google WiFi has no moving parts either and there needs to be some sort of idea of what’s expected, the eero is kept out in the open on flat surface and that home keeps a 75 degree room temp 24/7, I bought the second set of eero at my additional home to compare and out of curiosity and although I do admit the eero does give a little better wifi speed over google: google 149 down 30 up vs eero 298 down 30 up: anything over 100 down is more than efficient to stream 4K, video game, video chat and etc, what are your temps running?

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 5 yrs ago
      • Reported - view

      Jhagerty my normal temps on 4 eeros is about 124F, and 2 beacons 120F. Even the main gateway eero stays at about 124F. 

    • Jack
    • 5 yrs ago
    • Reported - view

    Temps will run usually from 118-128 with a infrared temp gun aim at center closet by, people that have issues with the app saying the eero is offline or not connected but yet everything is still working fine? Make sure you are force closing your app every time you go on and off you mobile devices, get into the habit of always force closing everything you use on your mobile device because as you know eero is app dependent in order to see anything and your mobile device can and will be part of the issue 

    • pitti
    • 5 yrs ago
    • Reported - view

    I just purchased my eero and although I have not had any connectivity issues, the temperature ranges between 117-123. The beacons average around 80 degrees. Is this normal or should I be concerned?

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 5 yrs ago
      • Reported - view

      pitti All normal.  My eeros run at roughly 125 and beacons a little less.  Warm to the touch but as pointed out many times in these forums, it's normal. There are sensors inside each device that monitor temp etc.

      • Jack
      • 5 yrs ago
      • Reported - view

      pitti that’s all normal, your just fine and mine runs the same temps also

      • pitti
      • 5 yrs ago
      • Reported - view

      pitti eero should consider adding the internal temperature under details so it can be monitored easily.

    • shoeseller01
    • 5 yrs ago
    • Reported - view

    I see so many inquiries about the normal temperature of the units. I suggest EERO adds the temperature reading or temp status of the units to the app. If they are within the normal range show it in green, yellow for above normal and red for shutdown prevention/restart due to heat, etc. 

     

    this will aboif people like myself (when first purchased) to be made at ease and allow eero to concentrate on answering other inquiries which would be more useful if their time. 

     

    Anyone feel this way?

      • pitti
      • 5 yrs ago
      • Reported - view

      shoeseller01 Completely agree and would help put this topic to bed.

      • pinthea
      • 5 yrs ago
      • Reported - view

      shoeseller01 Or even just putting some logging info in the app so those of us who want to see why a unit rebooted without having to call eero support can do so on our own!

      • shoeseller01
      • 5 yrs ago
      • Reported - view

      pinthea  that works too

      • henryw86
      • 4 yrs ago
      • Reported - view

      shoeseller01 absolutely! everyone at home has been giving me sh*t about them being too hot. First night got them installed I came home seeing couple of the eeros around the house got unplugged because everyone thought something is wrong and should not be plugged in 24/7 due to its high temperature. 

      All though 3 of mine are about same temperature but i would NOT say that they are just "warm" to touch. they are pretty hot at the centre and you won't feel comfortable touching any longer..

      I also constantly having device not able to connect to the network saying that incorrect password or authentication error prompting me to put password again. 

    • Urbanette
    • 5 yrs ago
    • Reported - view

    I'm having the same problem. The internet is constantly cutting out because the eero is overheating. Seems like they should add vents and replace the old units for customers who are having problems...

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Reported - view

      Urbanette —

      Thanks for reaching out. If you haven't yet contacted eero support, please send a message to support@eero.com so a member of our team can take a look into the issue you're experiencing.

      • txgunlover
      • 5 yrs ago
      • Reported - view

      Urbanette How is the heat causing the internet to cut out?  Was is the surface temperature measuring?  They're normally very hot, and it isn't a problem.

      • pinthea
      • 5 yrs ago
      • Reported - view

      Eero - we get it, yes, eero units are pretty.  But if people are having issues with heat, why not design them with some ventilation holes in them!  Don't fall down the Apple trap of causing functional issues in your product in the endless pursuit of, say, it being 0.1 mm thinner or, in this case, not having vent holes to make it LOOK sleek but in the process making them run hotter than people are comfortable with (or that causes issues for us).  I'd rather have a slightly less sleek eero unit that breathes properly and is assuredly not going to overheat than one that otherwise isn't.

Content aside

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