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Eero unit over heating

I have been very happy with my EERO system as one that bought the system (3 units) via the crowd funding stage, and referred to 4 more house holds for same.   I also recently added a beacon to my system to further increase coverage to my bedroom.   However, over the last few days, I am having some intermittent internet connectivity problems.  When I unplugged and re-plugged the unit connecting to the internet to reset, I get that the top of the unit was relatively hot (like a computer running for a while), and the bottom of the unit is very hot (burning) to my hand.  Is the normal?  Do I have a defective unit?  Its only been 2 years!  Please let me know if anyone experienced the same?

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  • Hi  Micky Tsui —

    Thanks for reaching out. I see that a member of our team is currently helping you through this matter. Thanks for your patience and understanding.

    Reply Like
      • Micky Tsui
      • Micky_Tsui
      • 10 mths ago
      • Reported - view

      Jeff C. The tech support asked me for the usual questions, like where is unit placed, is it under the sun, covered by stuff, next to a wifi router, etc...  I provided my answers.  The unit is sitting on my desk, with no obstructions, and not under the sun.  It is the unit connecting directly to the cable modem.  I also attached a small switch hub so that I can connect to other local storage devices.   Other eero units are only warm to my hand.  I have another 2 reboots today.

      Reply Like
  • I’m having the same issue. The hard wired unit just over heated and I had to unplug it to cool it down. It was so hot it felt like it could burn skin. I’m a little concerned about it being a fire risk—plus it is a little frustrating to spend 400 and then have connectivity issues. Any suggestions? Is there a recall?

    Reply Like
    • Admatuszak —

      Thanks for reaching out. Like most electronics, eeros can get warm when running. Anything outside of that isn’t typical, and we’d be happy to take a look and provide any next steps including a replacement if necessary.

      If you haven’t yet, please contact our support team so they can take a look. We can be reached by email at support@eero.com or by phone at (877) 659-2347.

      Also, you may want to take a look at this article for tips on placement for your eeros:

      https://support.eero.com/hc/en-us/articles/210009783-Is-it-ok-if-my-eero-feels-warm-

      Reply Like
  • I have the same problem. Main Eero of the 3 eero unit is extremely overheating. Has there been any update? Less than 8 months old.

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    • bferjak  —

      Thanks for reaching out. As mentioned above, like most electronics, eeros can get warm while running. We often compare it to a laptop that is on. Anything outside of that type of experience isn't typical, and we'd suggest taking a few precautionary steps, followed by reaching out.

      First and foremost, please make sure the eero isn't in a contained space. If the eero is placed in a closet or cabinet, it is best to move it to a place that is more open.

      In addition to that, please also make sure the eero isn't being covered by any objects.

      If the experience remains after following these steps, or you already were following these best practices, please send us a note at support@eero.com so a member of our team can take a look.

      Reply Like
  • I am still having the same issue.  The connectivity can be intermittent when it exhibits over heating.   I am hoping either I can get a replacement or some software upgrade to solve the problem.

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  • They get hot - too hot in my opinion, regardless of what Eero says.  Especially the gateway unit when there's a lot of activity.  Most other routers have significant numbers of ventilation holes.  Multy X uses a really nice quality white plastic with tons of holes in it, looks really attractive, and it never got more than lukewarm for me despite similar hardware, the whole time I used it before Eero.  Not sure why Eero doesn't do something similar.  Sometimes my speeds are very erratic and I tend to believe the heat might be a contributing factor.  I just put a small USB fan next to it to blow on it, and plugged it into a nearby device with USB ports.

    Reply Like
      • pakostka
      • pakostka
      • 3 wk ago
      • 1
      • Reported - view

      Steve1963 I had to put a fan on mine too.  The bottom of the device is extremely hot while the top is much warmer than it should be in my opinion.  The gateway and 2 beacons have completely fixed all of the issues I was previously having but I just hope the gateway doesn't give out because of the continuous extreme temps.

      Reply Like 1
  • I am having the same problem. My unit is about a year old and I started having connection problems. When I went to unplug the unit to reboot it the bottom was extremely hot. It’s out in the open, on a solid surface and out of sunlight. Has anyone had a solution to this? I too am worried about a fire hazard. 

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  • We were doing some work at the house so I unplugged an extension eero (not the base at the router) and was surprised how hot it was. I'm not sure about the others. So this is related to usage? That seems odd, but I have no idea how wifi works! We're plugging them back in today so I'll check and see, but it was a concern how hot the device was. 

    Reply Like
    • Hi, jhaygood – thanks for sharing your situation, and welcome to the eero Community! 

      I was able to investigate your network here with a couple of my colleagues, and thankfully we can confirm that nothing looks out of the ordinary with that unit. For a bit of context about how we've designed the units, it's important to keep in mind that we have no moving parts (e.g. fans), as well as no ventilation holes or vents. The way the eeros stay cool is through the use of a special heat sink located under the top shell of the units. What this means is that if the unit is warm to the touch, then the unit is actually cooling itself effectively! 

      While we have both physical and software safeguards in place to prevent the unit from reaching excessive heat, if you ever have any immediate concerns about the temperature of your units, we encourage you to call support directly at 877-659-2347 so we can assist directly. Thanks again for bringing your concerns to our attention, and have a great day!

      Kindly,
      Drew, eero Community Team

      Reply Like 1
  • Hi, all! 

    As a quick note to everyone in this thread, or anyone who happens upon it later down the line, I want to emphasize that calling support directly is always the best course of action for concerns or issues with your eero's thermal state. We're open 7 days a week, 9am-7pm Central, so please give us a call directly if you ever need our immediate attention on your network!

    Kindly,
    Drew, eero Community Team

    Reply Like
  • I called into customer service and they were very helpful!

    Reply Like
  • I'm new to EEro, I replaced the Orbi RGB50 (2 pack) and it worked great without overheating. I only replaced it because of its horrible customer service, even to manualy update the firmware I would have to pay. So for that, I replaced it. Mine is way too hot too, I see that it is not just mine. My wife is in a panic over its heating and is worried it could catch on fire of burn itself out and fail. I kind of do not disagree with her on this. Has EERO done testing to see if this causes the drops in service I have? It sometimes says I am online and it drops, and then it says I am offline when I am online.

    Reply Like
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