Eero unit over heating
I have been very happy with my EERO system as one that bought the system (3 units) via the crowd funding stage, and referred to 4 more house holds for same. I also recently added a beacon to my system to further increase coverage to my bedroom. However, over the last few days, I am having some intermittent internet connectivity problems. When I unplugged and re-plugged the unit connecting to the internet to reset, I get that the top of the unit was relatively hot (like a computer running for a while), and the bottom of the unit is very hot (burning) to my hand. Is the normal? Do I have a defective unit? Its only been 2 years! Please let me know if anyone experienced the same?
151 replies
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Hi Micky Tsui —
Thanks for reaching out. I see that a member of our team is currently helping you through this matter. Thanks for your patience and understanding.
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I’m having the same issue. The hard wired unit just over heated and I had to unplug it to cool it down. It was so hot it felt like it could burn skin. I’m a little concerned about it being a fire risk—plus it is a little frustrating to spend 400 and then have connectivity issues. Any suggestions? Is there a recall?
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I have the same problem. Main Eero of the 3 eero unit is extremely overheating. Has there been any update? Less than 8 months old.
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I am still having the same issue. The connectivity can be intermittent when it exhibits over heating. I am hoping either I can get a replacement or some software upgrade to solve the problem.
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They get hot - too hot in my opinion, regardless of what Eero says. Especially the gateway unit when there's a lot of activity. Most other routers have significant numbers of ventilation holes. Multy X uses a really nice quality white plastic with tons of holes in it, looks really attractive, and it never got more than lukewarm for me despite similar hardware, the whole time I used it before Eero. Not sure why Eero doesn't do something similar. Sometimes my speeds are very erratic and I tend to believe the heat might be a contributing factor. I just put a small USB fan next to it to blow on it, and plugged it into a nearby device with USB ports.
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I am having the same problem. My unit is about a year old and I started having connection problems. When I went to unplug the unit to reboot it the bottom was extremely hot. It’s out in the open, on a solid surface and out of sunlight. Has anyone had a solution to this? I too am worried about a fire hazard.
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We were doing some work at the house so I unplugged an extension eero (not the base at the router) and was surprised how hot it was. I'm not sure about the others. So this is related to usage? That seems odd, but I have no idea how wifi works! We're plugging them back in today so I'll check and see, but it was a concern how hot the device was.
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Hi, all!
As a quick note to everyone in this thread, or anyone who happens upon it later down the line, I want to emphasize that calling support directly is always the best course of action for concerns or issues with your eero's thermal state. We're open 7 days a week, 9am-7pm Central, so please give us a call directly if you ever need our immediate attention on your network!
Kindly,
Drew, eero Community Team -
I called into customer service and they were very helpful!
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I'm new to EEro, I replaced the Orbi RGB50 (2 pack) and it worked great without overheating. I only replaced it because of its horrible customer service, even to manualy update the firmware I would have to pay. So for that, I replaced it. Mine is way too hot too, I see that it is not just mine. My wife is in a panic over its heating and is worried it could catch on fire of burn itself out and fail. I kind of do not disagree with her on this. Has EERO done testing to see if this causes the drops in service I have? It sometimes says I am online and it drops, and then it says I am offline when I am online.
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day 10. was working great. had a arris surfboard that was overheating but not eero, replaced arris with netgear modem, now eero is getting hot but not netgear. somebody smart out there knows why this is happening. this is happening when NO ONE is logged onto the erro. help. headed back to best buy.
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also, twice on hold for oever 15 minutes. still have never talked to support.
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