Eero unit over heating
I have been very happy with my EERO system as one that bought the system (3 units) via the crowd funding stage, and referred to 4 more house holds for same. I also recently added a beacon to my system to further increase coverage to my bedroom. However, over the last few days, I am having some intermittent internet connectivity problems. When I unplugged and re-plugged the unit connecting to the internet to reset, I get that the top of the unit was relatively hot (like a computer running for a while), and the bottom of the unit is very hot (burning) to my hand. Is the normal? Do I have a defective unit? Its only been 2 years! Please let me know if anyone experienced the same?
I still say if eero wants they can most definitely add this functionality and monitoring to the app. Unless there is no temp sensor in the units which prevents them from being able to allow them to add the monitoring to the app
green for notmal
yellow for above notmal
red for reboot or overheating.Reply
I wish I received an alert each time my eero loses internet service or goes offline.
I just checked my eero remotely as i am as I am traveling and it shows everything in red. The internet has been offline since 10:45am est. I checked the connected devices and it says the last device active was at 10:45am. So I assume that’s when it was offline. My home alarm is also offline. Not sure if it’s the internet or the eero at this point. I wish I knew earlier so I could have told my neighbors to keep an eye out.Reply
When your network goes offline, check to make sure you're not getting a DNS error. The heat is normal and unrelated. Your connectivity is DNS related. Either verify your DNS with your provider or try entering an 188.8.131.52 as well in DNS. Fixing the DNS has resolved my issues regarding connectivity, not chasing a heat issue.Reply
I had this problem with an eero Gen 2 I just set up. I use Layer 3 TV streaming service, which seems to really make the Gen 2 run hotter, than the Gen 1. This may sound silly, butI created a little stand, with some spare Legos lying around. It now sits about three inches above where I placed the unit. Now there is airflow going over it and below it, and it is now running cooler.
I took this action, this morning, after feeling how hot the unit was, and having to restart my network several times (about 20 minutes apart). Layer 3 TV also was not very happy. Now, it seems, to be stable, for now. As for layer 3 TV, I used one of the eero network cables and connected directly to my Living Room eero, moving the load off the router. This is not a supported option, as it required direct connection to the router.
I agree, with other posters, that a little icon is needed to indicate when an eero is getting too hot. I also think eero should supply a web based ability fro those who know what they are doing. Troubleshooting a network problem, blind, is not fun, when you do not have any ability to look at logs, stats, error counts or anything else, one would use in IT to troubleshoot a network. There are people out there, believe or not eero, that know what they are doing and should not be owning to customer support to deal with issues they are well suited to take care of. Sound like I am frustrated? Well, for the past week I replaced cables, added an eero, upgraded to gen 2, etc, becauset here was nothing to tell me that my eero router was overheated.
I thank the person who started this thread.Reply
had the same issues when i wired mine up but remembered something that made a huge difference on our PS4 pro temps/noise and applied it to these eeros.
Home depot sells these small, about half inch, clear sticky blocks that you can put on electronics which raises them up off the surface and also protects said surface. Needless to say, just like on the ps4, they made a huge difference. Not only do these eeros barely get warm now but we have also had zero drops since.
For a few dollars its worth a shotReply
I solved my problems by dumping eero and going to orbi. The instability, that I was having, warranted moving to something else. eero was too much of a "black box". What pushed my decision was a tech, working on my issue, took several days of vacation, without informing me, meanwhile I was stuck with an unstable network. The orbi, turned out to be more stable, has better range, and gave me the features (ncluding logs) that i was looking for.Reply
These units do get very warm, as others mentioned. If I were you, I would make sure they are in an open area, not sitting on other equipment that generates heat. Some people may be tempted to lay an eero router on top of a flat laying cable modem; that is ill advised. Same goes, for putting them in an AV cabinet.
One suggestion is to buy a laptop fan, and stick it under, at least, the eero router.
Not every wire mesh system is perfect, they all have their positives and negatives. eero seems to be the most stable, very easy to set up, and has great coverage, it just did not work for me, because of the LAN port limitation on the router and that I could not view logs to troubleshoot a problem I had with Layer3 TV. Also, Layer3 TV, it tuns out, required a dedicated LAN port. However, I also needed LAN ports for other equipment. I would say that is the biggest down side to eero, is not the heat, but the limited number of LAN ports on the router. A switch will work for most Ethernet connected equipment, but a streaming service, like Layer 3, and Tablo (Over the Air TV DVR, network based) were very unstable when not having a dedicated LAN port and going through a switch.
Maybe, when eero comes out with eero Gen 3, they may consider have 4 LAN ports on all their satellites, with 1 WAN and 3 LAN ports on the router. This configuration is available on Netgear Orbi. See: https://www.pcmag.com/roundup/350795/the-best-wi-fi-mesh-network-systems .Reply
I do agree they do get warm to the touch, I moved them from top the router initially. I then moved them to flat open surface and there are no issues at all with performance. I love the ability to pause and control the internet times my kids can be on or off. Also I like the ability to have updates automatically and seamlessly install. You have the ability to do it manually, if you don't do it, it automatically updates.
I had Orbi, it was nice looking...to me that was it. Their customer support was bad and EERO is able to take care of things if needed. I recommend EERO, Good luck!Reply
Thanks guys for putting my mind at ease. From what I have been finding, the orbi's are fast but finicky and netgear service sucks. Google is good but slow. That is how I arrived at the eero. I currently have a dir-890l and am tired of the drops and reboots I constantly have to do. So when I was reading this thread and I saw a reply by Drew, he stated that the fail safe for the eeros was to throttle performance or reboot the router to deal with overheating. I don't want to go down the same rabbit hole.
Thanks for all your replies.