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Eero unit over heating

I have been very happy with my EERO system as one that bought the system (3 units) via the crowd funding stage, and referred to 4 more house holds for same.   I also recently added a beacon to my system to further increase coverage to my bedroom.   However, over the last few days, I am having some intermittent internet connectivity problems.  When I unplugged and re-plugged the unit connecting to the internet to reset, I get that the top of the unit was relatively hot (like a computer running for a while), and the bottom of the unit is very hot (burning) to my hand.  Is the normal?  Do I have a defective unit?  Its only been 2 years!  Please let me know if anyone experienced the same?

151 replies

    • garp
    • 5 yrs ago
    • Reported - view

    also, twice on hold for oever 15 minutes. still have never talked to support.

      • shoeseller01
      • 5 yrs ago
      • Reported - view

      Jeff C. I sent the information back to you guys. But I'm not pleased with the reason as to why there was a delayed response. I assume there is no weekend support and there are limited support staff. Very concerned as this happened to me with Luma and I replaced the Orbi system because their support was horrible, but I didn't experience this with their product. I hope to get an answer to my issue before another week goes by. The overheating is really concerning my wife a lot too!

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Reported - view

      shoeseller01 —

      Thanks for your patience as our team has been working to get back to you. We have a full support staff and they are available on weekends. We try to get back to everyone as quickly as possible. It sounds like a member of our team is working with you at the moment. We look forward to having this resolved soon.

      Thanks again.

      • shoeseller01
      • 5 yrs ago
      • Reported - view

      shoeseller01 this is from last nite Jeff C.  This is happening daily and multiple times a day. I cannot even restart the router remotely. If I have to constantly restart them, this is not the system for me.

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Reported - view

      shoeseller01 —

      When this message is shown, it typically means the eero is having trouble reaching the internet. If you haven’t been experiencing issues with your ISP, please provide these details to the technician you are corresponding with via email and we can provide additional next steps.

      • shoeseller01
      • 5 yrs ago
      • Reported - view

      Jeff C. I sent this information via email as well. I look forward to some sort of solution. I have 30 days to return it to Best buy as I am a premium member.

      • creativejoe
      • 5 yrs ago
      • Reported - view

      shoeseller01 my unit is doing the same now after a month...starting getting really warm and I have to end up restarting my modem and router throughout the day...something isn't right

    • Fan of tinkering with new hardware. Canadian dude.
    • cotedan87
    • 5 yrs ago
    • Reported - view

    FYI I used a Flir temperature gun on my eeros. Max I got was 129F, with beacons running about 115-120F.  Bottom part of the beacons slightly warmer than the top.  Warm but not burning at all. 

    • Micky_Tsui
    • 5 yrs ago
    • Reported - view

    I started the thread about 10 months ago.  I must say that the overheating problem is still there.  I shuffled the 3 units to avoid the main unit overheating.  My concern besides the safety risks, is the performance impact as I experienced reboots from time to time.   I am using the very first product units as part of the crowd funding, can someone tell me if the more recent units have the same overheating issue?

      • shoeseller01
      • 5 yrs ago
      • Reported - view

      Micky Tsui Jeff C. mine is also constantly hot. I went to home depot and bought an infrared thermometer to see how hot they are getting. I am getting a lot of grief from my wife to change the wifi system altogether to another company because of it.

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 5 yrs ago
      • Reported - view

      shoeseller01 What kinds of temps are you getting from your reader ?

      • shoeseller01
      • 5 yrs ago
      • Reported - view

      cotedan87 I am checking tonight if I get home at a decent time from work.

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 5 yrs ago
      • Reported - view

      shoeseller01 ok looking forward to hearing about the temps. Mine are in the 120-130F range and are stable. I believe the top of the eeros might be a bit warmer than the bottoms because that's the way they do heat dissipation. 

      • Jhagerty
      • 5 yrs ago
      • Reported - view

      cotedan87 I got 123/124 temps  aimed directly in the center about 1/2 inch away from top with a infrared temp gun (fluke) 

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 5 yrs ago
      • Reported - view

      Jhagerty ok. That is in the norm for mine. Was in the 125-130 range here. Normal. 

    • garp
    • 5 yrs ago
    • Reported - view

    ok. so was on hold for 45 minutes yesterday before someone answered. I was at work, Eero was at home. they had nothing to offer. not even a theory.

    mine is running warm to hot, shutting down once a day now while I am gone because, I think, it overheats. what I really want to know is why it is heating up if nobody is on it. does that mean there is some sort of incoming signal that is heating it up ...for that matter, is the temperature related to flow of data? I am currently bridging it through my wifi router .... so it goes axial to netgear modem to assus router to Eero modem. ha. 

     

    greg

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Official response
      • Reported - view

      garp  —

      Sorry for the wait and that we weren't able to help since you weren't by the eero. For these types of cases, the troubleshooting would require you to be present.

      Just like a computer or most other electronics, eeros can get warm while operating. Since eeros are fanless, the heat naturally moves to the top of the unit, safely away from the boards and other electronics. In fact, each eero has a large heat sink at the top of the unit, which is why the top of the unit may feel warmer at times.

      If are at all concerned with the temperature of your eeros, please email support@eero.com and provide the time when you noticed this. We'll be happy to help.

      If you haven't yet, please take a look at this article for more regarding this matter.

      • garp
      • 5 yrs ago
      • Reported - view

      Jeff C. 

      Can you by chance answer the question:

      Is the heat produced relative to the data being passed? If nothing is happening here, none of us are accessing the internet, can it get hot from something or someone on the outside trying to gather data? Like Echo for example?

      Garp

    • dsteinke63
    • 5 yrs ago
    • Reported - view

    My main router eero failed to udpate 3 different times and left me without Internet.  It was also hot.  I had 2 eeros so swapped them.  After support reviewed it, they said "I believe that a primary contributing factor to your update issues is the fact that the eero in question (XXXXXXXXXXXXXXX) is consistently throttling its own performance, presumably due to a possibly defective heat sink on the unit."  I have received the new unit and it seems to run cooler.  That was my experience for whatever it is worth.

      • garp
      • 5 yrs ago
      • Reported - view

      David S. David S. 

       

      Can you by chance answer the question:

      Is the heat produced relative to the data being passed? If nothing is happening here, none of us are accessing the internet, can it get hot from something or someone on the outside trying to gather data? Like Echo for example?

      • dsteinke63
      • 5 yrs ago
      • Reported - view

      garp It is hard to say as I don't have the unit anymore.  I primarily noticed it being very hot when it failed during updates as that was when I was handling it.  I assume during updates there was high CPU usage. I'm not sure if support detected that my unit was 'throttling its own performance' during normal operations.  I would suspect it would get hotter with usage, but if you aren't streaming video on multiple systems, I won't think that devices like Echo would generate enough traffic to impact the eero's temperature.  

      • dsteinke63
      • 5 yrs ago
      • Reported - view

      garp I put a temperature sensor on it and measured 128 degrees when streaming to 3 devices.  When idle, it is at 124 degrees.  The sensor is sitting on top of the device in the middle.  The temperature fluctuated a bit, and the correlation between streaming and non-streaming wasn't as direct as I would have thought.  

    • creativejoe
    • 5 yrs ago
    • Reported - view

    I just noticed that my unit is super warm, like hot! I just purchased this unit like a month ago and it doesn't seem right...what can be done?

      • eero Community Manager
      • Jeff_C
      • 5 yrs ago
      • Reported - view

      creativejoe —

      Please send a note to support@eero.com , including the reason for why you are needing to reset the modem and your eero throughout the day. Our team will be happy to help.

      • creativejoe
      • 5 yrs ago
      • Reported - view

      Jeff C. Just did

      • Steve1963
      • 5 yrs ago
      • Reported - view

      creativejoe you can always put a fan on it.  I know Eero says they're like this by design because of the heatsink, but I put a small USB fan on mine (see pic) weeks ago and have had zero issues since then.  Speeds on my other two Eeros are great and stability has been rock solid with 90+ devices now connected between the three.  Pictured is my gateway Eero + fan plugged into another device (a NAS unit) with a USB port since the new Eero's don't have USB ports.

Content aside

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