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Eero unit over heating

I have been very happy with my EERO system as one that bought the system (3 units) via the crowd funding stage, and referred to 4 more house holds for same.   I also recently added a beacon to my system to further increase coverage to my bedroom.   However, over the last few days, I am having some intermittent internet connectivity problems.  When I unplugged and re-plugged the unit connecting to the internet to reset, I get that the top of the unit was relatively hot (like a computer running for a while), and the bottom of the unit is very hot (burning) to my hand.  Is the normal?  Do I have a defective unit?  Its only been 2 years!  Please let me know if anyone experienced the same?

151 replies

    • David_S
    • 4 yrs ago
    • Reported - view

    Yuck - the temps you are experiencing are completely normal. Check out this link: https://support.eero.com/hc/en-us/articles/210009783-Is-it-ok-if-my-eero-feels-warm-

      • David_S
      • 4 yrs ago
      • Reported - view

      Yuck . Yes, an appliance as small as an eero generating 130 degree temps is perfectly understandable and not a concern if that temperature is within its operating parameters which it is per the manufacturer. The size of the room it's located in is unimportant unless the appliance produces a large output at 130 degrees which it doesn't. Even then the only concern would be would it make the room's human occupants uncomfortable by raising the room's temperature to an uncomfortable level for humans (which it can't.) 

      My question if I were you would be what is average temperature of that room when your outside air hits 115 degrees? Is that room not air conditioned and its average temperature stays higher than 95 degrees for months at a time? If so, that level of ambient temperature *might* be a problem for the eero's cooling system which the company would need to answer.  

      EDIT: Just noticed Drew answered the question about eero's ambient environment temperature.    

      • Yuck
      • 4 yrs ago
      • Reported - view

      David S  Bye troll. 

      • David_S
      • 4 yrs ago
      • Reported - view

      Yuck I'm a troll? Seriously? We're all just customers here trying to help each other out. Your eero is functioning as designed and is not a threat to itself or your home. As I mentioned earlier your concern should be "can my eero function optimally in a continuous ambient room temperature above 95F? "...which may be a problem.

      Regardless, I wish the you the best of luck with whatever you end up with. 

      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 4 yrs ago
      • Reported - view

      David S There must be a forum on Reddit made for grumpy people. Maybe he’d be more at home there. 

    • shoeseller01
    • 4 yrs ago
    • Reported - view

    Yuck David S cotedan87 Nick Drew

    Guys,

    I have to say that when first installed them in my home. The warm temperature on the units were new to me and worried me. I switched from Orbi to @eero because of the support and their service. Guys, this company is now owned by Amazon, @drew was able  to help me figure out the issue I was having and I have not had any issues to speak of. 

    If you are so dissatisfied with the product and their service, return it and get something else. But ranting and really getting into a back and forth because you are upset doesn't help you. I find it hard to believe the temperature in your living space of your home will be so high in the summer that you are so worried of the high temperature. Truth is I am very happy with the product and their service. The issues I was having were not caused by EERO, it was by my ISP. Cut your losses and move on, but I highly doubt @eero is not helping you.

    • baveritt
    • 3 yrs ago
    • Reported - view

    I have also been happy with our EERO mesh system prior to today.   The system just quit working.  I checked the main unit and it was overheating.  I still have our old Router (airport) so I connected it to the modem and it worked perfectly so we now have WIFI, but not through the EERO.  The heat factor was a bit scary, because it was very hot.  The problem developed overnight in an air conditioned house, so there was no solar heat factor involved.

    • Mhenry2712
    • 3 yrs ago
    • Reported - view

    We've had two generations of that Run hot and have short lifespan.. I can't help but think the two are connected. Our latest Eero pro just went out yesterday. Very disappointed in Eero's short hot lifespan

    • Lgodfrey
    • 3 yrs ago
    • Reported - view

    I purchased a Eero WiFi trio last week. I have one in my living room out in the open. It is extremely hot. It’s running at 120-125 degrees. I just read other comments from a few yrs ago, I guess they haven’t improved the unit to stay cool. 

    • Artyom_818
    • 3 yrs ago
    • Reported - view

    My eero pro is having the same issues! It is extremely hot! Gets so hot that the unit shuts down and I lose access to the internet.. I have the units for 11 months... for some odd reasons this started happening the past 2 weeks...  also I noticed the gateway is the one that gets really hot. 

    • Hsanta
    • 3 yrs ago
    • Reported - view

    Well I purchased the eero a year and a half ago at Best Buy for 500 dollars and had the same very hot units. Well the units are now not working, unstable network issues and then no internet etc. I believe as do the rest of you that the excessive heat has finally fried the units over time. I can’t believe I’m out 500 dollars after only 1 year and a half

    Eero help team is there anything you can do for me?

    • Sethmh82
    • 3 yrs ago
    • Reported - view

    I’m having the same issue. I’ve had my eero for 2 years and now it gets SUPER hot and stops working after about 3 hours of being plugged in.

     

    Do the units just go bad after 2 years of normal use?

    • edaniel25
    • 2 yrs ago
    • Reported - view

    We have the same problem! We even called our internet provider and there was no problem with connection

    • imaphi
    • 2 yrs ago
    • Reported - view

    I was having connectivity problems tonight so I was rebooting the eero and my Modem and realized my eero is extremely hot.  Like so hot I couldn't touch it.  From what I'm reading above this is happening to alot of people.  Is there a solution??  Mine sits on a separate shelf from all my other equipment and is not in the sunlight so there is no reason for it to be so hot, right???

    • klbass68
    • 2 yrs ago
    • Reported - view

    I purchased and set up my new Eero Pro 6 a few weeks back (2 pack). Today I lost internet connectivity in the middle of watching a streaming movie in 4K. The status light on both units were red. I eventually called my ISP and they said all was fine on their end. I restarted the Eero a few times with no luck. 

    After about an hour I went to unplug the main unit and it was EXTREMELY hot. I left it unplugged until it cooled down. Once I plugged it back in and it powered back on, I had internet connectivity again.

    Both units are out in the open. 

    Could the overheating have caused the unit to malfunction until I gave it a chance to cool down?

    • Steved
    • 2 yrs ago
    • Reported - view

    Several of my eero pro 6 units (purchased within the last 6 months) are also over heating. Too hot to hold a hand against the bottom of the unit. This is happening to two of my wired units which are daisy chained to my gateway and my network frequently becomes slow and eventually unusable. I’m concerned this may be a fire hazard. Please advise.

    • filmjbrandon
    • 2 yrs ago
    • Reported - view

    I have experienced intermittent connectivity issues lately, and I suspect it is related to this issue.  I replaced the gateway awhile back with a Pro after similar issues occurred, and it worked great for a time, but now about 4 or 5 months have passed, and it's back to it's old tricks, basically it goes out five or six times randomly throughout the day, sometimes for 5min and sometimes for longer, but never more than 30min.  Everytime it's down and I check my main ISP cable modem which feeds the Eero, it's fine - so I know it's on the Eero side.  My gateway is the only device that does this - and it is sitting ontop of a media center with nothing around it.  It simply gets hot because... it's working very hard.

    Drew you were on these original threads - as you can see above, this is not isolated... 

    Recently I've had to resort to tethering to my phone for most of my business calls.  I am sure having two people work from home, streaming video calls all day is not helping, but would like to know if Eero will at least acknowledge that they have an overheating problem - with more of us continuing to work from home - even after pandemic restrictions end, I think it's worth knowing if Eero can provide some remedy (maybe it can better monitor temperature and shut down non-critical services or something), or maybe Eero/Amazon is working on a product with improved heat sinks, or a fan?

    Would be very good to get an update.  Otherwise I am very happy with Eero!
     

    • jenarnett22
    • 2 yrs ago
    • Reported - view

    I’m having the same issue! My 2nd unit that is only plugged into the wall (not even the modem) is so hot to the touch underneath I’m afraid it’s going to start a fire :(

    • Stephanie_Sy
    • 2 yrs ago
    • Reported - view

    Underclocking to reduce temperatures

    • Pbussey
    • 2 yrs ago
    • Reported - view

    I have this same issue with the eero pro mesh system and my xfinity box.

    • rp1996
    • 2 yrs ago
    • Reported - view

    I have put these cooling fans under all of my units - 
    AC Infinity MULTIFAN S1, Quiet 80mm USB Fan

    look for them in Amazon

    • Fantine56
    • 2 yrs ago
    • Reported - view

    Buy a trivet designed for hot pots and pans and place the Eero on that.  The trivet will provide additional circulation on the bottom. Find them in any housewares store or department.

    • Mac_User
    • 1 yr ago
    • Reported - view

    My new Eeros devices (2) are overheating, not just warm but HOT. They are in a shaded area in my home. There’s nothing covering them and there is plenty of ventilation. I even put trivets under both of them and it helped just a little bit. I had to unplug one of them because I was afraid it was going to start a fire, that’s how hot they were. I followed the directions completely for placement. I’m not new to Internet devices I’ve been using them for many years. I can’t have this and I’m considering changing Internet companies if this issue is not resolved. This heat is not like a computer that’s being used. It is much hotter.

      • Evan_eero_support
      • 1 yr ago
      • Reported - view

      Mac User Thanks for posting! We would like to look at your network more closely to determine what may be causing this issue. I recommend calling or emailing our team to initiate this investigation. I am also sending you a DM, in case calling or emailing is not an option.

      • Mac_User
      • 1 yr ago
      • Reported - view

      Evan (eero support) please do whatever is necessary to correct this problem. Thank you.

    • Dakoda_Cardwell
    • 1 yr ago
    • Reported - view

    My eero is currently getting really hot to the point it burns my hand when I touch it

Content aside

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