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Eero unit over heating

I have been very happy with my EERO system as one that bought the system (3 units) via the crowd funding stage, and referred to 4 more house holds for same.   I also recently added a beacon to my system to further increase coverage to my bedroom.   However, over the last few days, I am having some intermittent internet connectivity problems.  When I unplugged and re-plugged the unit connecting to the internet to reset, I get that the top of the unit was relatively hot (like a computer running for a while), and the bottom of the unit is very hot (burning) to my hand.  Is the normal?  Do I have a defective unit?  Its only been 2 years!  Please let me know if anyone experienced the same?

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  • I still say if eero wants they can most definitely add this functionality and monitoring to the app. Unless there is no temp sensor in the units which prevents them from being able to allow them to add the monitoring to the app

     

    green for notmal

    yellow for above notmal

    red for reboot or overheating. 

     

    Like
    • Jeff C. Drew  does Eero units have a temp sensor built into the units? If so wouldn’t eero save money by having time to concentrate on technical issues and nit the normal working temp of the units? I really do not think it would be that hard to add that functionality and alert.

      nmetro I’m not as technical to make the adjustments you mention. One thing Orbi has that Eero doesn’t is connecting devices to specific eero like the tv’s, thermostat, @keenhome (which for some reason has issues connecting to the smart vents with eero) sprinkler, ADT alarm, etc. 

      Like
    • Thanks for your concerns, shoeseller01. While I don't exactly understand your question re: technical issues vs. temperature sensing, I'd like to assure you that the eeros are designed and equipped to automatically monitor and adjust their own temperatures. They do this through gradual performance throttling and, in rare cases, a self-reboot. As for the normal working temperature of the eeros, they're going to register to the average person as noticeably warm to the touch.

      Because of the automatic safeguards and sensors in place, we don't have any plans at this time to include any temperature data directly in the app, but as always we encourage you to contact support directly by phone (877-659-2347) or email ( support@eero.com ) if you ever have any concerns about any aspect of your eero.

      Kindly,
      Drew, eero Community Team

      Like
  • I wish I received an alert each time my eero loses internet service or goes offline. 

     

    I just checked my eero remotely as i am as I am traveling and it shows everything in red. The internet has been offline since 10:45am est. I checked the connected devices and it says the last device active was at 10:45am. So I assume that’s when it was offline. My home alarm is also offline. Not sure if it’s the internet or the eero at this point. I wish I knew earlier so I could have told my neighbors to keep an eye out. 

    Like
  • Mine also gets really hot. The internet speeds shown above are 4x to 8x (or 20x tonight) what I’m getting... howcome is my eero so slow?

    Like
  • When your network goes offline, check to make sure you're not getting a DNS error. The heat is normal and unrelated. Your connectivity is DNS related. Either verify your DNS with your provider or try entering an 8.8.8.8 as well in DNS. Fixing the DNS has resolved my issues regarding connectivity, not chasing a heat issue.

    Like
  • I had this problem with an eero Gen 2 I just set up. I use Layer 3 TV streaming service, which seems to really make the Gen 2 run hotter, than the Gen 1. This may sound silly, butI created a little stand, with some spare Legos lying around. It now sits about three inches above where I placed the unit. Now there is airflow going over it and below it, and it is now running cooler.

    I took this action, this morning, after feeling how hot the unit was, and having to restart my network several times (about 20 minutes apart). Layer 3 TV also was not very happy. Now, it seems, to be stable, for now. As for layer 3 TV, I used one of the eero network cables and connected directly to my Living Room eero, moving the load off the router. This is not a supported option, as it required direct connection to the router.

    I agree, with other posters, that a little icon is needed to indicate when an eero is getting too hot. I also think eero should supply a web based ability fro those who know what they are doing. Troubleshooting a network problem, blind, is not fun, when you do not have any ability to look at logs, stats, error counts or anything else, one would use in IT to troubleshoot a network. There are people out there, believe or not eero, that know what they are doing and should not be owning to customer support to deal with issues they are well suited to take care of. Sound like I am frustrated? Well, for the past week I replaced cables, added an eero, upgraded to gen 2, etc, becauset here was nothing to tell me that my eero router was overheated.

    I thank the person who started this thread.

    Like 1
  • had the same issues when i wired mine up but remembered something that made a huge difference on our PS4 pro temps/noise and applied it to these eeros. 

    Home depot sells these small, about half inch, clear sticky blocks that you can put on electronics which raises them up off the surface and also protects said surface. Needless to say, just like on the ps4, they made a huge difference. Not only do these eeros barely get warm now but we have also had zero drops since. 

    For a few dollars its worth a shot

    Like
    • Really great suggestion here Nick, and definitely one that can make a difference depending on the surface material where the eeros are placed, and the placement location in general. Thanks for sharing!

      Kindly,
      Drew, eero Community Team

      Like
      • Steve1963
      • Steve1963
      • 1 yr ago
      • Reported - view

      Nick I took some rubber grommets from some WD external desktop hard drives I removed from their enclosures as stands for all three of my Eeros and also added a fan aimed at the gateway, and no issues since.

      Like
  • With this many people having this issue, why isn't EERO providing a solution or recall? Just curious, at what point does this become a problem that needs a fix?

    Like
    • Thanks for sharing your concerns here, creativejoe. Given the wide variety of situations in which an eero might exhibit increased temperature, as well as the possibility of misinterpreting an eero's normal operating temperature, there's not really any one issue to address in these situations. As always, we encourage any users who have questions or concerns about the physical state of their eero, whether temperature-related or otherwise, to contact support at 877-659-2347 so we can assist immediately!

      Kindly,
      Drew, eero Community Team

      Like
  • I solved my problems by dumping eero and going to orbi. The instability, that I was having, warranted moving to something else. eero was too much of a "black box". What pushed my decision was a tech, working on my issue, took several days of vacation, without informing me, meanwhile I was stuck with an unstable network. The orbi, turned out to be more stable, has better range, and gave me the features (ncluding logs) that i was looking for.

    Like 1
      • Steve1963
      • Steve1963
      • 1 yr ago
      • Reported - view

      nmetro Interesting, I tried every version of Orbi made (RBK50, RBK43, RBK30, and various combinations of RBR/RBS50, 40 and RBW30) and all were disasters - horribly unstable, would drop internet frequently for no reason, satellite(s) lost sync and had to be powered off and back on to re-sync (or the whole system would need to be reset), multiple times weekly.  Magenta light of death!  I dreaded my work travels because one satellite or the other would invariably go off-line and I had to have someone go to the house to reboot.  Terrible app with nonexistent remote management unless you used Genie and then could access the main unit but not the satellites.  Buggy web config page that would lock up.  Firmware update after firmware update would not resolve.  Finally gave up and now have Eero, which I have used longer than any other system, with rock solid stability and it's compatible with everything (I now have over 100 client devices).  Eero in my experience is 1,000x better in every way and just a bit slower - but it's reliable and always works.

      Like
    • nmetro Also have 75plus customers on Eero now. Some with as many as 15 access points. I routinely replace Orbi systems with Eero. We do a lot of Sonos multizone systems and video streaming with consistent solid results. Keep units in open cool space and away from other wifi devices is key. 

      Like
    • Steve1963 I started this thread because I suffered exactly what you experienced. I can speak from experience with Orbi. I was really happy with the orbi recommendation until it was time to install. Pretty much every other day it had to be reset, updating and firmware was a major issue. Besides, it got to the point my 12 and 7 year old were constantly complaining about the internet being offline. If I was traveling I had no way to help. I was patient until I was told I had to pay for my phone and online support. So I felt I paid enough for the system that would not work properly. I went back to Best Buy and did some research. Orbi did not work for me, EERO is working for me.  I honestly was concerned about the temperature at first. But the location where they are they are in the open. They are warm but they perform without a hitch.

      Is the system perfect, no.

      I do wish there is a notification whenever the system goes offline.

      i do wish there was a notification when the update is released. (Although the system automatically installs it when the system overnight)

      i wish there was a temp notification or temp status for each EERO. Like Green for normal, yellow for above normal and red for overheating. I am not sure if this is possible but it would calm lots of fears. 

       

      Im posting my screenshots from before I returned Orbi and took home Eero. 

      Like
      • nmetro
      • nmetro
      • 1 yr ago
      • 1
      • Reported - view

      shoeseller01 To be fair, I need to post the long story, I was troubleshooting two problems simultaneously. One was with Layer 3 TV ( a cable streaming service in Longmont, Chicago, Dallas, Houston, Los Angeles and Washington), and one was with eero. It turned out that Layer 3 TV's set up was a good part of the problem. For whatever reason, their service does not support router subnets above a certain subnet. They use 192.168.18.0/24 as their own internal network with their equipment. I was using 192.168.100.0/24, because my job's networks were using all subnets below 100, with the exception of 192.168.0.0/24. I was using their VPN to work from home. I have since left the job, but left the subnet intact.

      With that said, orbi would not work at all with Layer 3, unless it was set to 192.168.17.0/24 or below. Eero somewhat worked with Layer 3, but it was very unstable. Mainly due to something within Layer 3 TV. It was crashing my WAN connection, my wireless connections, and restarting. Similar to what you describe, with the orbi above. Eero needs to determine why the Layer 3 setup interfered with eero, in this way, and why orbi refused to even route Layer 3 TV traffic, but eero did; even though it would negatively impact the mesh network.

      FYI, I switched from an eero gen 1 to eero gen2, but kept eero gen 1 satellites running. Also, Layer 3 TV applied a number of firmware updates, which increasingly made it, and the eeros, unstable,

      After switching to orbi, and changing the subnet, I have a very stable network with no issues. Layer 3 TV has been functioning without issue, as well. Also, I am running v2.4.16 firmware. I am using  Orbi AC3000 Tri-band WiFi System Router Coverage up to 7,500 sq ft (RBK53). Yes, I read about all the issues with orbi, and I was reluctant to switch. However, like you, I could not have an unstable network. Also, not having any means to troubleshoot the problem, no logs, and MIA eero support. So, to get things fixed, I had to move to something else t o fix my problems.

      eero is great, if everything works perfectly, you do not need to troubleshoot, and you do not have to change from 192.168.0.0/24 subnet to something else. Also, if you are not  running a proprietary streaming service like Layer 3 TV. That is, 99% of eero's customers.  So, the masses, eero is great for the average home user; plug it in, set it up, add satellites, done. Make sure you put them in a place where they have perfect air circulation; especially Gen 2. However, if you are a person who has a systems or network background, and are tempted to play around, tune things, want to direct connect more than two devices, or fool around with subnets, then eero has its limitations.

      The bottom line, is that "one size fits all" does not work, in all circumstances. Eero should allow their customers, who have systems and network experience, access to eero Pro, which would have helped in my situation. eero Pro is what customer service, professional installers, and subcontract support use to help solve customer support issues. I would have gladly paid an annual fee fro that service, just to try to fix my problem.

      Like 1
      • Yuck
      • Yuck
      • 1 mth ago
      • Reported - view

      shoeseller01 I'll pick the orbi problems over the oven any day of the week.Coming home to a non-working orbi sounds better then a burned down home. 

      Like
  • Common sense will prevail here. Would you put an amplifier in a closed space? Treat your eero with open cool air and it will be good to you!

    Like
      • Yuck
      • Yuck
      • 1 mth ago
      • Reported - view

      ron@mvsoundandvideo.com Mine is in about a open space as one can get. On top of desktop. Can't get much better then that. Heat is the number one killer of electronics. I was going to wait to take back. Now I can't wait to return this oven.

      Like
  • I have been going around and around in circles trying to decide my next router. I thought I had decided to go with the eero. Then I started reading these posts. How severe is the the heating issue and how much does it effect performance and connectivity?

    Like
    • Tim get the system and dont look back as long as you keep them in an open area.

      Like
      • Yuck
      • Yuck
      • 1 mth ago
      • Reported - view

      Tim 130 is the device temp here. And inside the house is 65. Nothing is around unit. 

      Like
  • Tim,

    These units do get very warm, as others mentioned. If I were you, I would make sure they are in an open area, not sitting on other equipment that generates heat. Some people may be tempted to lay an eero router on top of a flat laying cable modem; that is ill advised. Same goes, for putting them in an AV cabinet.

    One suggestion is to buy a laptop fan, and stick it under, at least, the eero router.

    Not every wire mesh system is perfect, they all have their positives and negatives. eero seems to be the most stable, very easy to set up, and has great coverage, it just did not work for me, because of the LAN port limitation on the router and that I could not view logs to troubleshoot a problem I had with Layer3 TV. Also, Layer3 TV, it tuns out, required a dedicated LAN port. However, I also needed LAN ports for other equipment. I would say that is the biggest down side to eero, is not the heat, but the limited number of LAN ports on the router. A switch will work for most Ethernet connected equipment, but a streaming service, like Layer 3, and Tablo (Over the Air TV DVR, network based) were very unstable when not having a dedicated LAN port and going through a switch.

    Maybe, when eero comes out with eero Gen 3, they may consider have 4 LAN ports on all their satellites, with 1 WAN and 3 LAN ports on the router. This configuration is available on Netgear Orbi. See: https://www.pcmag.com/roundup/350795/the-best-wi-fi-mesh-network-systems .

    Like
  • I do agree they do get warm to the touch, I moved them from top the router initially. I then moved them to flat open surface and there are no issues at all with performance. I love the ability to pause and control the internet times my kids can be on or off. Also I like the ability to have updates automatically and seamlessly install. You have the ability to do it manually, if you don't do it, it automatically updates.

     

    I had Orbi, it was nice looking...to me that was it. Their customer support was bad and EERO is able to take care of things if needed. I recommend EERO, Good luck!

    Like
      • Yuck
      • Yuck
      • 1 mth ago
      • Reported - view

      shoeseller01 They can not fix this so that statement is out the window. Can't be fixed or they would have done so. They can not change Firmware or Software to control the heat without some type of cooling which it has non other then a heat sink. That can not be fixed being the no moving parts. IE Fan.

      Like
  • Thanks guys for putting my mind at ease. From what I have been finding, the orbi's are fast but finicky and netgear service sucks. Google is good but slow. That is how I arrived at the eero. I currently have a dir-890l and am tired of the drops and reboots I constantly have to do. So when I was reading this thread and I saw a reply by Drew, he stated that the fail safe for the eeros was to throttle performance or reboot the router to deal with overheating. I don't want to go down the same rabbit hole.

    Thanks for all your replies.

    Tim

    Like 1
  • I’m having this exact issue. After thinking it was my ISP and the modem I noticed the Eero main unit that’s connected to the modem  was very hot. To test the theory I checked the connection from the modem directly to another device for 15+ mins, it showed no issues. Following this I did the same with the eero (modem connected to eero as per normal) and after 5-10 mins the eero light turns red and we loose internet access. The modem shows no errors so all I can assume is that the eero main unit is overheating. 

    Do I have to buy an entirely new eero system? I do love them as they’ve been fuss free until now *just over a year* in we are running into this constant annoyance. 

    Like
  • Same here. I just bought a router and 3 plug-ins. The router gets so hot that it shuts down. The router's indicator light turns red, all plug-ins are red, the modem is green, so I have to disconnect the eeros router, stick it in the freezer for a few minutes to cool off, reconnect it, reboot the modem, then all is well for a few hours.

    As most users state, it is not in direct sunlight, it sits on a wooden desk, well ventilated, nothing placed on top or near it, plus, it is winter time and the house is a pleasant 68 F. 

    I am considering returning it. Google WIFI did not have these issues. However, I moved the Google to my rental unit and "upgraded" my home unit to eeros. Not pleased with the overheating.

    Like
    • kardav1101 Thanks so much for sharing your experience, and sorry to hear that you're having concerning behavior on those eeros. To offer a little bit of additional clarification, the LEDs on the eeros will only go red when the eeros themselves lose signal – red LEDs are not a symptom or reflection of eero temperature.

      With that in mind, it sounds like the temperature is a result of the eero falling offline, rather than the eero falling offline because of temperature. We often see situations where the eero has an intermittent or unreliable connection to the modem/WAN line, which results in the eero overworking itself to try and increase stability. In this situation, I'd encourage you to reach out to your ISP to run a health check on your line and modem. If there's any sort of noise on the line or issue with your hardware, they'll be best equipped to take action to improve things

      Past that, I also encourage you to reach out directly to support at support@eero.com or 877-659-2347 if you need any help past that – we'd be happy to run some diagnostics on your network and replace any malfunctioning hardward as necessary. Thanks so much for taking the time to comment, and we look forward to hearing from you further!

      Kindly,
      Drew, eero Community Team

      Like
    • kardav1101 one would think that sticking an electronic device designed for dry use and not water proof would not be wise since the item can short out and cause other issues. 

      Like
    • Drew kardav1101 spininaround

      spininaround  guys, I thought I have the issues too when I first bought the units. I am extremely happy with the service and support  be patient, I know the grass is green on the other side. But look at my experience with Eero vs what I returned ORBI

      Like
  • My Eero pro is overheating and not working.  Goes solid red. Did reset and tried unplugging for over a minute and plugging back in. Same thing. Connected a desktop directly to modem and working just fine so it's definitely the eero. Bought it november 2019. Irritated right now to say the least. 

    Like
  • I just got my eero pro yesterday and in my house the temp is at 70 inside and 35 outside. I too am alarmed at the high temp of this router. I too have a IR beam temp gun and pointing it at the top I'm getting 129-131.

    If someone tells me this is normal I will take this back to BestBuy and exchange it for another brand. There is no way this should run at 129-130. My summers here are in the 110-115 day after day. With the temp of the inside air at 70, what is it going to be like when it's over 100+ in the summer. I do not plan on waiting to find out. 

    Another point, If eero is saying this is normal then what is calling there tech support going to do ? I for one will not wait till it starts getting 110-115 outside to find out if i will be lucky to come home to my house burned down. Let me know soon if I need to return these balls of fire and chose another brand. No band-aid is going to fix this.

    Like
    • Yuck Thanks for sharing your concerns here. To clarify, this is a normal, expected temperature for the eero due to the way we've designed and built the hardware. Specifically, we've constructed the eero with a specially shaped piece of metal placed directly under the top shell as a heat-sink, designed to efficiently remove heat from the interior. Because we dissipate heat by radiating out through the heat-sink, this makes the top of the unit the warmest part to touch. Again, this is by design, and the eero is equipped with both hardware and software failsafes to keep your units from getting anywhere hot enough to be a hazard.

      This temperature is also comparable to other consumer electronics that you may have running in your home – something like a PS4 or Xbox One, for instance, can get upwards of 160ºF during normal operation without posing a danger to itself or to other nearby furniture and devices.

      Regarding your concern about Summer temperatures specifically, we recommend that the eeros operate in an environment with ambient temperature between 32-95ºF – unless you anticipate that the inside of your home is going to reach temperatures above 95º, then the outside weather won't make a difference on the operation of the eero.

      If you still have any questions or concerns, I'd be happy to follow up with you further, so please feel free to email support@eero.com with "Community followup" in the subject line and we can go over the details to your satisfaction!

      Kindly,
      Drew, eero Community Team

      Like
      • Yuck
      • Yuck
      • 1 mth ago
      • Reported - view

      Drew My house in the summer will be a lot higher then 95. More like 120 or higher. If 110-115 outside then add at min 10-20 to that outside air and now we are pushing 120-135. 

      Like
    • Yuck While I'd like to stress that ambient temperature above 95ºF isn't a safety concern for eero, you'll definitely notice performance issues as the eeros throttle themselves to compensate for the heat. I can't think of any consumer WiFi product designed for optimal performance in those temperatures, but if you decide that eero isn't the best fit for you, we definitely wish you luck in finding something that works better!

      Like
      • Yuck
      • Yuck
      • 1 mth ago
      • Reported - view

      Drew I don't think I can return this fast enough. My other wifi mesh has a built in fan along with no 130 temps to worry about. This is a nightmare waiting to happen. Good luck all. 

      Like
      • Steve1963
      • Steve1963
      • 1 mth ago
      • Reported - view

      Yuck Did you come here to incessantly complain and insult, or to get help and advice?  We get it, you don’t like Eero and your perception of its heat issues.  Move on to something else then.  If your house is 110 degrees inside, you might consider investing in a good A/C system, because few consumer electronics will perform well in that kind of ambient environment.

      Like
  • Completely normal temp. Mine are same. The cover on the eero is designed to dissipate heat. 

    Like
      • Yuck
      • Yuck
      • 1 mth ago
      • Reported - view

      cotedan87  Not normal. No need to sweat it anyway. Being returned ASAP.

      Like
  • Yuck - the temps you are experiencing are completely normal. Check out this link: https://support.eero.com/hc/en-us/articles/210009783-Is-it-ok-if-my-eero-feels-warm-

    Like
      • Yuck
      • Yuck
      • 1 mth ago
      • Reported - view

      David S Big difference between warm and hot. Do you think a 130 unit temp when the house is 60 is normal ? And the fact when summer is here in a few months and outside air is 110-115 what will that 130 temp unit going to be at that point ? The fix is to return, buy another brand and move on. 

      Like
      • David S
      • David_S
      • 1 mth ago
      • Reported - view

      Yuck . Yes, an appliance as small as an eero generating 130 degree temps is perfectly understandable and not a concern if that temperature is within its operating parameters which it is per the manufacturer. The size of the room it's located in is unimportant unless the appliance produces a large output at 130 degrees which it doesn't. Even then the only concern would be would it make the room's human occupants uncomfortable by raising the room's temperature to an uncomfortable level for humans (which it can't.) 

      My question if I were you would be what is average temperature of that room when your outside air hits 115 degrees? Is that room not air conditioned and its average temperature stays higher than 95 degrees for months at a time? If so, that level of ambient temperature *might* be a problem for the eero's cooling system which the company would need to answer.  

      EDIT: Just noticed Drew answered the question about eero's ambient environment temperature.    

      Like
      • Yuck
      • Yuck
      • 1 mth ago
      • Reported - view

      David S  Bye troll. 

      Like
      • David S
      • David_S
      • 1 mth ago
      • 1
      • Reported - view

      Yuck I'm a troll? Seriously? We're all just customers here trying to help each other out. Your eero is functioning as designed and is not a threat to itself or your home. As I mentioned earlier your concern should be "can my eero function optimally in a continuous ambient room temperature above 95F? "...which may be a problem.

      Regardless, I wish the you the best of luck with whatever you end up with. 

      Like 1
      • cotedan87
      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 1 mth ago
      • 1
      • Reported - view

      David S There must be a forum on Reddit made for grumpy people. Maybe he’d be more at home there. 

      Like 1
  • Yuck David S cotedan87 Nick Drew

    Guys,

    I have to say that when first installed them in my home. The warm temperature on the units were new to me and worried me. I switched from Orbi to @eero because of the support and their service. Guys, this company is now owned by Amazon, @drew was able  to help me figure out the issue I was having and I have not had any issues to speak of. 

    If you are so dissatisfied with the product and their service, return it and get something else. But ranting and really getting into a back and forth because you are upset doesn't help you. I find it hard to believe the temperature in your living space of your home will be so high in the summer that you are so worried of the high temperature. Truth is I am very happy with the product and their service. The issues I was having were not caused by EERO, it was by my ISP. Cut your losses and move on, but I highly doubt @eero is not helping you.

    Like 1
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