
Eero unit over heating
I have been very happy with my EERO system as one that bought the system (3 units) via the crowd funding stage, and referred to 4 more house holds for same. I also recently added a beacon to my system to further increase coverage to my bedroom. However, over the last few days, I am having some intermittent internet connectivity problems. When I unplugged and re-plugged the unit connecting to the internet to reset, I get that the top of the unit was relatively hot (like a computer running for a while), and the bottom of the unit is very hot (burning) to my hand. Is the normal? Do I have a defective unit? Its only been 2 years! Please let me know if anyone experienced the same?
-
I’m having the same issue. The hard wired unit just over heated and I had to unplug it to cool it down. It was so hot it felt like it could burn skin. I’m a little concerned about it being a fire risk—plus it is a little frustrating to spend 400 and then have connectivity issues. Any suggestions? Is there a recall?
-
They get hot - too hot in my opinion, regardless of what Eero says. Especially the gateway unit when there's a lot of activity. Most other routers have significant numbers of ventilation holes. Multy X uses a really nice quality white plastic with tons of holes in it, looks really attractive, and it never got more than lukewarm for me despite similar hardware, the whole time I used it before Eero. Not sure why Eero doesn't do something similar. Sometimes my speeds are very erratic and I tend to believe the heat might be a contributing factor. I just put a small USB fan next to it to blow on it, and plugged it into a nearby device with USB ports.
-
I am having the same problem. My unit is about a year old and I started having connection problems. When I went to unplug the unit to reboot it the bottom was extremely hot. It’s out in the open, on a solid surface and out of sunlight. Has anyone had a solution to this? I too am worried about a fire hazard.
-
We were doing some work at the house so I unplugged an extension eero (not the base at the router) and was surprised how hot it was. I'm not sure about the others. So this is related to usage? That seems odd, but I have no idea how wifi works! We're plugging them back in today so I'll check and see, but it was a concern how hot the device was.
-
Hi, all!
As a quick note to everyone in this thread, or anyone who happens upon it later down the line, I want to emphasize that calling support directly is always the best course of action for concerns or issues with your eero's thermal state. We're open 7 days a week, 9am-7pm Central, so please give us a call directly if you ever need our immediate attention on your network!
Kindly,
Drew, eero Community Team -
I'm new to EEro, I replaced the Orbi RGB50 (2 pack) and it worked great without overheating. I only replaced it because of its horrible customer service, even to manualy update the firmware I would have to pay. So for that, I replaced it. Mine is way too hot too, I see that it is not just mine. My wife is in a panic over its heating and is worried it could catch on fire of burn itself out and fail. I kind of do not disagree with her on this. Has EERO done testing to see if this causes the drops in service I have? It sometimes says I am online and it drops, and then it says I am offline when I am online.
-
I started the thread about 10 months ago. I must say that the overheating problem is still there. I shuffled the 3 units to avoid the main unit overheating. My concern besides the safety risks, is the performance impact as I experienced reboots from time to time. I am using the very first product units as part of the crowd funding, can someone tell me if the more recent units have the same overheating issue?
-
ok. so was on hold for 45 minutes yesterday before someone answered. I was at work, Eero was at home. they had nothing to offer. not even a theory.
mine is running warm to hot, shutting down once a day now while I am gone because, I think, it overheats. what I really want to know is why it is heating up if nobody is on it. does that mean there is some sort of incoming signal that is heating it up ...for that matter, is the temperature related to flow of data? I am currently bridging it through my wifi router .... so it goes axial to netgear modem to assus router to Eero modem. ha.
greg
-
My main router eero failed to udpate 3 different times and left me without Internet. It was also hot. I had 2 eeros so swapped them. After support reviewed it, they said "I believe that a primary contributing factor to your update issues is the fact that the eero in question (XXXXXXXXXXXXXXX) is consistently throttling its own performance, presumably due to a possibly defective heat sink on the unit." I have received the new unit and it seems to run cooler. That was my experience for whatever it is worth.
-
First off let me say I loved eero in a lot of ways, mine was brand new out of the box and was running hot to the point where I would encounter some connection and speed issues, I returned and the new was the same, at this point I had to explore another Wifi mesh system and chose google WiFi, I was a little sceptical but to my surprise google wifi was just as fast as the eero and all is very cool to the touch and room temperature like, easy to setup and I noticed more features on the app like device priority and etc, I have had zero issues from google and at half the cost, the eithernet ports (2) on each base is very helpful and the hard wire to any devices ran a lot faster vs the built in wireless card that device had, I really wanted eero to work but maybe in the future when issues are corrected and price drops some, I realize you get what you pay for but there is a extent that all works the same, Ford,Chevy,Dodge they all have there kirks but are priced equal, google security is also a plus at no cost yearly or monthly, eero fix these issues for the future because had I not experienced theses issues I wouldn’t of been forced to explore other options that won me over, and I’m not s google fan either btw but it works very well
-
Update: I decided to give eero another shot on a second home and I am getting temps of 123/124 aimed directly at the top center with a fluke infrared gun, to be fair it was the same as the one I returned, 2 different vendors so apparently the temps are normal Drew can you provide some expected temps to everyone? Top and bottom? Keep in mind google WiFi has no moving parts either and there needs to be some sort of idea of what’s expected, the eero is kept out in the open on flat surface and that home keeps a 75 degree room temp 24/7, I bought the second set of eero at my additional home to compare and out of curiosity and although I do admit the eero does give a little better wifi speed over google: google 149 down 30 up vs eero 298 down 30 up: anything over 100 down is more than efficient to stream 4K, video game, video chat and etc, what are your temps running?
-
Temps will run usually from 118-128 with a infrared temp gun aim at center closet by, people that have issues with the app saying the eero is offline or not connected but yet everything is still working fine? Make sure you are force closing your app every time you go on and off you mobile devices, get into the habit of always force closing everything you use on your mobile device because as you know eero is app dependent in order to see anything and your mobile device can and will be part of the issue
-
I see so many inquiries about the normal temperature of the units. I suggest EERO adds the temperature reading or temp status of the units to the app. If they are within the normal range show it in green, yellow for above normal and red for shutdown prevention/restart due to heat, etc.
this will aboif people like myself (when first purchased) to be made at ease and allow eero to concentrate on answering other inquiries which would be more useful if their time.
Anyone feel this way?
-
I appreciate all the good info on temperature measurement etc., the issue is why the eero unit rebooting or stop communicating to the internet while at the temperature it was operating at? I have replaced the main unit with the living room unit, it is working a little better but still occasional slow-down or disconnect. I am sure it will work for a while. This is not a right way to fix the problem.