Eero unit over heating

Jeff C. hello I’m having the same issue these systems are very costly and I was so afraid that I hurry and unplugged it it burnt me fingers that’s hot hot it got ! 

Chany1 Hi Chaney, Isaac with support here. We reached out to you directly so we can get you taken care of. Please respond at your earliest convenience. Thank you!

Micky Tsui i have the same issue!! nothing around my router, in an open-air area. I even took pictures and sent it to them. They act concerned but ultimately do nothing. I'm never buying this brand again

Admatuszak —

Thanks for reaching out. Like most electronics, eeros can get warm when running. Anything outside of that isn’t typical, and we’d be happy to take a look and provide any next steps including a replacement if necessary.

If you haven’t yet, please contact our support team so they can take a look. We can be reached by email at support@eero.com or by phone at (877) 659-2347.

Also, you may want to take a look at this article for tips on placement for your eeros:

https://support.eero.com/hc/en-us/articles/210009783-Is-it-ok-if-my-eero-feels-warm-

bferjak  —

Thanks for reaching out. As mentioned above, like most electronics, eeros can get warm while running. We often compare it to a laptop that is on. Anything outside of that type of experience isn't typical, and we'd suggest taking a few precautionary steps, followed by reaching out.

First and foremost, please make sure the eero isn't in a contained space. If the eero is placed in a closet or cabinet, it is best to move it to a place that is more open.

In addition to that, please also make sure the eero isn't being covered by any objects.

If the experience remains after following these steps, or you already were following these best practices, please send us a note at support@eero.com so a member of our team can take a look.

Steve1963 I had to put a fan on mine too.  The bottom of the device is extremely hot while the top is much warmer than it should be in my opinion.  The gateway and 2 beacons have completely fixed all of the issues I was previously having but I just hope the gateway doesn't give out because of the continuous extreme temps.

Hi, jhaygood – thanks for sharing your situation, and welcome to the eero Community! 

I was able to investigate your network here with a couple of my colleagues, and thankfully we can confirm that nothing looks out of the ordinary with that unit. For a bit of context about how we've designed the units, it's important to keep in mind that we have no moving parts (e.g. fans), as well as no ventilation holes or vents. The way the eeros stay cool is through the use of a special heat sink located under the top shell of the units. What this means is that if the unit is warm to the touch, then the unit is actually cooling itself effectively! 

While we have both physical and software safeguards in place to prevent the unit from reaching excessive heat, if you ever have any immediate concerns about the temperature of your units, we encourage you to call support directly at 877-659-2347 so we can assist directly. Thanks again for bringing your concerns to our attention, and have a great day!

Kindly,
Drew, eero Community Team

Drew Ronna I had Drew diagnose the issue for me multiple times and it was always pointing to the ISP. I would call the ISP and they pointed me to the router manufacturer. I finally got the techincal information from EERO as to why the issues is with the ISP. Long and behold, the cable outside my home had a tiny hole in it (not sure as to why) but water had gotten into the line and created major static and interference. Once they changed the cable outside my home, I have had no issues with speed and drops or manual reboots. Bottom line is my system is working well and no problems are being experienced. Mine is in the open and it is warm to the touch all times. But no connection issues.

shoeseller01 Are there tests we can run to determine if we have the same problem? 

shoeseller01 

Tim Actually EERO customer support was able to diagnose my system was slow and was having issues at the ISP level. I called my ISP and gave them hard data sent to me by Drew and they had no choice but to fix it. Had @Orbi been diligent, they would have me as a customer today. But I do not regret switching to EERO.

garp  —

Sorry for the wait and for the issue you're experiencing. A member of our team should have reached out via email. We look forward to helping resolve this matter for you.

Jeff C. I sent the information back to you guys. But I'm not pleased with the reason as to why there was a delayed response. I assume there is no weekend support and there are limited support staff. Very concerned as this happened to me with Luma and I replaced the Orbi system because their support was horrible, but I didn't experience this with their product. I hope to get an answer to my issue before another week goes by. The overheating is really concerning my wife a lot too!

shoeseller01 —

Thanks for your patience as our team has been working to get back to you. We have a full support staff and they are available on weekends. We try to get back to everyone as quickly as possible. It sounds like a member of our team is working with you at the moment. We look forward to having this resolved soon.

Thanks again.

shoeseller01 this is from last nite Jeff C.  This is happening daily and multiple times a day. I cannot even restart the router remotely. If I have to constantly restart them, this is not the system for me.

shoeseller01 —

When this message is shown, it typically means the eero is having trouble reaching the internet. If you haven’t been experiencing issues with your ISP, please provide these details to the technician you are corresponding with via email and we can provide additional next steps.

Jeff C. I sent this information via email as well. I look forward to some sort of solution. I have 30 days to return it to Best buy as I am a premium member.

shoeseller01 my unit is doing the same now after a month...starting getting really warm and I have to end up restarting my modem and router throughout the day...something isn't right

garp  —

Sorry for the wait and that we weren't able to help since you weren't by the eero. For these types of cases, the troubleshooting would require you to be present.

Just like a computer or most other electronics, eeros can get warm while operating. Since eeros are fanless, the heat naturally moves to the top of the unit, safely away from the boards and other electronics. In fact, each eero has a large heat sink at the top of the unit, which is why the top of the unit may feel warmer at times.

If are at all concerned with the temperature of your eeros, please email support@eero.com and provide the time when you noticed this. We'll be happy to help.

If you haven't yet, please take a look at this article for more regarding this matter.

Jeff C. 

Can you by chance answer the question:

Is the heat produced relative to the data being passed? If nothing is happening here, none of us are accessing the internet, can it get hot from something or someone on the outside trying to gather data? Like Echo for example?

Garp

David S. David S. 

Can you by chance answer the question:

Is the heat produced relative to the data being passed? If nothing is happening here, none of us are accessing the internet, can it get hot from something or someone on the outside trying to gather data? Like Echo for example?

garp It is hard to say as I don't have the unit anymore.  I primarily noticed it being very hot when it failed during updates as that was when I was handling it.  I assume during updates there was high CPU usage. I'm not sure if support detected that my unit was 'throttling its own performance' during normal operations.  I would suspect it would get hotter with usage, but if you aren't streaming video on multiple systems, I won't think that devices like Echo would generate enough traffic to impact the eero's temperature.  

garp I put a temperature sensor on it and measured 128 degrees when streaming to 3 devices.  When idle, it is at 124 degrees.  The sensor is sitting on top of the device in the middle.  The temperature fluctuated a bit, and the correlation between streaming and non-streaming wasn't as direct as I would have thought.  

creativejoe —

Please send a note to support@eero.com , including the reason for why you are needing to reset the modem and your eero throughout the day. Our team will be happy to help.

Jeff C. Just did

creativejoe you can always put a fan on it.  I know Eero says they're like this by design because of the heatsink, but I put a small USB fan on mine (see pic) weeks ago and have had zero issues since then.  Speeds on my other two Eeros are great and stability has been rock solid with 90+ devices now connected between the three.  Pictured is my gateway Eero + fan plugged into another device (a NAS unit) with a USB port since the new Eero's don't have USB ports.

Steve1963 amazing how creative people get when there is a need. 

cotedan87  Yeah sure. I'm not going to listen to a fan all day. Sorry, not going to happen.

Steve1963 Yeah that looks awesome. NOT. I'm returning mine in a few days. Not going to have a device put out 130 degree heat in the middle of winter and hope it stays safe in the summer when the outside temp is 110-115 which makes my house 140 plus. (Upstairs office)  Fan looks awesome. lol...

Jhagerty FYI Google WiFi would be my definite second choice after eero. I’ve used it and after initial hiccups (and one bad firmware auto update for which they apologized) , GWifi was solid. There is no more security built into it than eero though so not sure what you’re referring to there. Nest cams still disconnected from them but GWifi is indeed an Ok system. Eero is smoother and faster between eero units however. 

cotedan87 I agree, I just don’t agree with the $259 vs $499 price difference and I don’t think it’s a $250 difference. Unless you buy erros $399 beacon setup which then tends to be a issue because of no either net ports on beacons and no back haul. I can honestly say that zero of my nest cams have dropped at any given time and I’ve been checking daily. Had I not of ever had the heat issue I would of never tried google but I know it won’t last forever and I will definitely try eero again in the future. Hopefully it stays cool this time. I did notice when I had the eero I had dropping issues periodically and noticed the heat was warmer at those times even with the light on the units turned off. Maybe in the future I can catch eero on sale somewhere with the pro setup to have either net ports on the back of each unit because it really does make a positive speed difference with out a doubt. I hope all is good on your end with yours 

Jhagerty interesting that Google hasn’t come out with an updated GWifi model yet. It’s been over 2 years I think. 

Thanks so much for taking the time to share your concerns with us, garp – I've just sent an email to you with some information on the expected temperatures of the eero, as well as a few quick questions for you so we can better understand the situation. Please take a look at your email inbox at your earliest convenience and reply directly back to my email so I can get this resolved for you as quickly as possible!

As always, thanks for being a valuable member of our Community, and we look forward to hearing back from you soon!

Kindly,
Drew, eero Community Team

Jhagerty my normal temps on 4 eeros is about 124F, and 2 beacons 120F. Even the main gateway eero stays at about 124F. 

pitti All normal.  My eeros run at roughly 125 and beacons a little less.  Warm to the touch but as pointed out many times in these forums, it's normal. There are sensors inside each device that monitor temp etc.

pitti that’s all normal, your just fine and mine runs the same temps also

pitti eero should consider adding the internal temperature under details so it can be monitored easily.

shoeseller01 Completely agree and would help put this topic to bed.

shoeseller01 Or even just putting some logging info in the app so those of us who want to see why a unit rebooted without having to call eero support can do so on our own!

pinthea  that works too

shoeseller01 absolutely! everyone at home has been giving me sh*t about them being too hot. First night got them installed I came home seeing couple of the eeros around the house got unplugged because everyone thought something is wrong and should not be plugged in 24/7 due to its high temperature. 

All though 3 of mine are about same temperature but i would NOT say that they are just "warm" to touch. they are pretty hot at the centre and you won't feel comfortable touching any longer..

I also constantly having device not able to connect to the network saying that incorrect password or authentication error prompting me to put password again. 

Urbanette —

Thanks for reaching out. If you haven't yet contacted eero support, please send a message to support@eero.com so a member of our team can take a look into the issue you're experiencing.

Urbanette How is the heat causing the internet to cut out?  Was is the surface temperature measuring?  They're normally very hot, and it isn't a problem.

Eero - we get it, yes, eero units are pretty.  But if people are having issues with heat, why not design them with some ventilation holes in them!  Don't fall down the Apple trap of causing functional issues in your product in the endless pursuit of, say, it being 0.1 mm thinner or, in this case, not having vent holes to make it LOOK sleek but in the process making them run hotter than people are comfortable with (or that causes issues for us).  I'd rather have a slightly less sleek eero unit that breathes properly and is assuredly not going to overheat than one that otherwise isn't.