Eero unit over heating

Jeff C. Drew  does Eero units have a temp sensor built into the units? If so wouldn’t eero save money by having time to concentrate on technical issues and nit the normal working temp of the units? I really do not think it would be that hard to add that functionality and alert.

nmetro I’m not as technical to make the adjustments you mention. One thing Orbi has that Eero doesn’t is connecting devices to specific eero like the tv’s, thermostat, @keenhome (which for some reason has issues connecting to the smart vents with eero) sprinkler, ADT alarm, etc. 

Thanks for your concerns, shoeseller01. While I don't exactly understand your question re: technical issues vs. temperature sensing, I'd like to assure you that the eeros are designed and equipped to automatically monitor and adjust their own temperatures. They do this through gradual performance throttling and, in rare cases, a self-reboot. As for the normal working temperature of the eeros, they're going to register to the average person as noticeably warm to the touch.

Because of the automatic safeguards and sensors in place, we don't have any plans at this time to include any temperature data directly in the app, but as always we encourage you to contact support directly by phone (877-659-2347) or email ( support@eero.com ) if you ever have any concerns about any aspect of your eero.

Kindly,
Drew, eero Community Team

Really great suggestion here Nick, and definitely one that can make a difference depending on the surface material where the eeros are placed, and the placement location in general. Thanks for sharing!

Kindly,
Drew, eero Community Team

Nick I took some rubber grommets from some WD external desktop hard drives I removed from their enclosures as stands for all three of my Eeros and also added a fan aimed at the gateway, and no issues since.

Thanks for sharing your concerns here, creativejoe. Given the wide variety of situations in which an eero might exhibit increased temperature, as well as the possibility of misinterpreting an eero's normal operating temperature, there's not really any one issue to address in these situations. As always, we encourage any users who have questions or concerns about the physical state of their eero, whether temperature-related or otherwise, to contact support at 877-659-2347 so we can assist immediately!

Kindly,
Drew, eero Community Team

nmetro Interesting, I tried every version of Orbi made (RBK50, RBK43, RBK30, and various combinations of RBR/RBS50, 40 and RBW30) and all were disasters - horribly unstable, would drop internet frequently for no reason, satellite(s) lost sync and had to be powered off and back on to re-sync (or the whole system would need to be reset), multiple times weekly.  Magenta light of death!  I dreaded my work travels because one satellite or the other would invariably go off-line and I had to have someone go to the house to reboot.  Terrible app with nonexistent remote management unless you used Genie and then could access the main unit but not the satellites.  Buggy web config page that would lock up.  Firmware update after firmware update would not resolve.  Finally gave up and now have Eero, which I have used longer than any other system, with rock solid stability and it's compatible with everything (I now have over 100 client devices).  Eero in my experience is 1,000x better in every way and just a bit slower - but it's reliable and always works.

nmetro Also have 75plus customers on Eero now. Some with as many as 15 access points. I routinely replace Orbi systems with Eero. We do a lot of Sonos multizone systems and video streaming with consistent solid results. Keep units in open cool space and away from other wifi devices is key. 

Steve1963 I started this thread because I suffered exactly what you experienced. I can speak from experience with Orbi. I was really happy with the orbi recommendation until it was time to install. Pretty much every other day it had to be reset, updating and firmware was a major issue. Besides, it got to the point my 12 and 7 year old were constantly complaining about the internet being offline. If I was traveling I had no way to help. I was patient until I was told I had to pay for my phone and online support. So I felt I paid enough for the system that would not work properly. I went back to Best Buy and did some research. Orbi did not work for me, EERO is working for me.  I honestly was concerned about the temperature at first. But the location where they are they are in the open. They are warm but they perform without a hitch.

Is the system perfect, no.

I do wish there is a notification whenever the system goes offline.

i do wish there was a notification when the update is released. (Although the system automatically installs it when the system overnight)

i wish there was a temp notification or temp status for each EERO. Like Green for normal, yellow for above normal and red for overheating. I am not sure if this is possible but it would calm lots of fears. 

Im posting my screenshots from before I returned Orbi and took home Eero. 

shoeseller01 To be fair, I need to post the long story, I was troubleshooting two problems simultaneously. One was with Layer 3 TV ( a cable streaming service in Longmont, Chicago, Dallas, Houston, Los Angeles and Washington), and one was with eero. It turned out that Layer 3 TV's set up was a good part of the problem. For whatever reason, their service does not support router subnets above a certain subnet. They use 192.168.18.0/24 as their own internal network with their equipment. I was using 192.168.100.0/24, because my job's networks were using all subnets below 100, with the exception of 192.168.0.0/24. I was using their VPN to work from home. I have since left the job, but left the subnet intact.

With that said, orbi would not work at all with Layer 3, unless it was set to 192.168.17.0/24 or below. Eero somewhat worked with Layer 3, but it was very unstable. Mainly due to something within Layer 3 TV. It was crashing my WAN connection, my wireless connections, and restarting. Similar to what you describe, with the orbi above. Eero needs to determine why the Layer 3 setup interfered with eero, in this way, and why orbi refused to even route Layer 3 TV traffic, but eero did; even though it would negatively impact the mesh network.

FYI, I switched from an eero gen 1 to eero gen2, but kept eero gen 1 satellites running. Also, Layer 3 TV applied a number of firmware updates, which increasingly made it, and the eeros, unstable,

After switching to orbi, and changing the subnet, I have a very stable network with no issues. Layer 3 TV has been functioning without issue, as well. Also, I am running v2.4.16 firmware. I am using  Orbi AC3000 Tri-band WiFi System Router Coverage up to 7,500 sq ft (RBK53). Yes, I read about all the issues with orbi, and I was reluctant to switch. However, like you, I could not have an unstable network. Also, not having any means to troubleshoot the problem, no logs, and MIA eero support. So, to get things fixed, I had to move to something else t o fix my problems.

eero is great, if everything works perfectly, you do not need to troubleshoot, and you do not have to change from 192.168.0.0/24 subnet to something else. Also, if you are not  running a proprietary streaming service like Layer 3 TV. That is, 99% of eero's customers.  So, the masses, eero is great for the average home user; plug it in, set it up, add satellites, done. Make sure you put them in a place where they have perfect air circulation; especially Gen 2. However, if you are a person who has a systems or network background, and are tempted to play around, tune things, want to direct connect more than two devices, or fool around with subnets, then eero has its limitations.

The bottom line, is that "one size fits all" does not work, in all circumstances. Eero should allow their customers, who have systems and network experience, access to eero Pro, which would have helped in my situation. eero Pro is what customer service, professional installers, and subcontract support use to help solve customer support issues. I would have gladly paid an annual fee fro that service, just to try to fix my problem.

shoeseller01 I'll pick the orbi problems over the oven any day of the week.Coming home to a non-working orbi sounds better then a burned down home. 

ron@mvsoundandvideo.com Mine is in about a open space as one can get. On top of desktop. Can't get much better then that. Heat is the number one killer of electronics. I was going to wait to take back. Now I can't wait to return this oven.

Tim get the system and dont look back as long as you keep them in an open area.

Tim 130 is the device temp here. And inside the house is 65. Nothing is around unit. 

nmetro Still gets hot. Do you think people are stupid? My eero gets upwards of 180 and i leave it on a wire stand in a well ventilated area. I only have my ipad pro and i phone on the network. Get the google mesh system. Works so much better.

shoeseller01 They can not fix this so that statement is out the window. Can't be fixed or they would have done so. They can not change Firmware or Software to control the heat without some type of cooling which it has non other then a heat sink. That can not be fixed being the no moving parts. IE Fan.

Tim google is much more reliable and the heat doesnt get very bad.

kardav1101 Thanks so much for sharing your experience, and sorry to hear that you're having concerning behavior on those eeros. To offer a little bit of additional clarification, the LEDs on the eeros will only go red when the eeros themselves lose signal – red LEDs are not a symptom or reflection of eero temperature.

With that in mind, it sounds like the temperature is a result of the eero falling offline, rather than the eero falling offline because of temperature. We often see situations where the eero has an intermittent or unreliable connection to the modem/WAN line, which results in the eero overworking itself to try and increase stability. In this situation, I'd encourage you to reach out to your ISP to run a health check on your line and modem. If there's any sort of noise on the line or issue with your hardware, they'll be best equipped to take action to improve things

Past that, I also encourage you to reach out directly to support at support@eero.com or 877-659-2347 if you need any help past that – we'd be happy to run some diagnostics on your network and replace any malfunctioning hardward as necessary. Thanks so much for taking the time to comment, and we look forward to hearing from you further!

Kindly,
Drew, eero Community Team

kardav1101 one would think that sticking an electronic device designed for dry use and not water proof would not be wise since the item can short out and cause other issues. 

Drew kardav1101 spininaround

spininaround  guys, I thought I have the issues too when I first bought the units. I am extremely happy with the service and support  be patient, I know the grass is green on the other side. But look at my experience with Eero vs what I returned ORBI

Drew you should make that your companies tagline. “We often see situations where the eero has an intermittent or unreliable connnection”. Pair that with the overheating and we got a real winner! Please help with these issues. I spent 200 on a eero pro and it cant even support 2 devices and is always having connectivity issues. Good thing i have 2 wifi networks.

Yuck Thanks for sharing your concerns here. To clarify, this is a normal, expected temperature for the eero due to the way we've designed and built the hardware. Specifically, we've constructed the eero with a specially shaped piece of metal placed directly under the top shell as a heat-sink, designed to efficiently remove heat from the interior. Because we dissipate heat by radiating out through the heat-sink, this makes the top of the unit the warmest part to touch. Again, this is by design, and the eero is equipped with both hardware and software failsafes to keep your units from getting anywhere hot enough to be a hazard.

This temperature is also comparable to other consumer electronics that you may have running in your home – something like a PS4 or Xbox One, for instance, can get upwards of 160ºF during normal operation without posing a danger to itself or to other nearby furniture and devices.

Regarding your concern about Summer temperatures specifically, we recommend that the eeros operate in an environment with ambient temperature between 32-95ºF – unless you anticipate that the inside of your home is going to reach temperatures above 95º, then the outside weather won't make a difference on the operation of the eero.

If you still have any questions or concerns, I'd be happy to follow up with you further, so please feel free to email support@eero.com with "Community followup" in the subject line and we can go over the details to your satisfaction!

Kindly,
Drew, eero Community Team

Drew My house in the summer will be a lot higher then 95. More like 120 or higher. If 110-115 outside then add at min 10-20 to that outside air and now we are pushing 120-135. 

Yuck While I'd like to stress that ambient temperature above 95ºF isn't a safety concern for eero, you'll definitely notice performance issues as the eeros throttle themselves to compensate for the heat. I can't think of any consumer WiFi product designed for optimal performance in those temperatures, but if you decide that eero isn't the best fit for you, we definitely wish you luck in finding something that works better!

Drew I don't think I can return this fast enough. My other wifi mesh has a built in fan along with no 130 temps to worry about. This is a nightmare waiting to happen. Good luck all. 

Yuck Did you come here to incessantly complain and insult, or to get help and advice?  We get it, you don’t like Eero and your perception of its heat issues.  Move on to something else then.  If your house is 110 degrees inside, you might consider investing in a good A/C system, because few consumer electronics will perform well in that kind of ambient environment.

Drew Fun fact. Its actually the bottom of my router that gets boiling lava hot.

 Yuck I agree. But cant return it. I just want it to work.

Steve1963 Do you think people are stupid? They probably tried all the tips you give them and it still doesnt work. I sure have and it seems like everyone is shooting in the dark. 

cotedan87  Not normal. No need to sweat it anyway. Being returned ASAP.

David S Big difference between warm and hot. Do you think a 130 unit temp when the house is 60 is normal ? And the fact when summer is here in a few months and outside air is 110-115 what will that 130 temp unit going to be at that point ? The fix is to return, buy another brand and move on. 

Yuck . Yes, an appliance as small as an eero generating 130 degree temps is perfectly understandable and not a concern if that temperature is within its operating parameters which it is per the manufacturer. The size of the room it's located in is unimportant unless the appliance produces a large output at 130 degrees which it doesn't. Even then the only concern would be would it make the room's human occupants uncomfortable by raising the room's temperature to an uncomfortable level for humans (which it can't.) 

My question if I were you would be what is average temperature of that room when your outside air hits 115 degrees? Is that room not air conditioned and its average temperature stays higher than 95 degrees for months at a time? If so, that level of ambient temperature *might* be a problem for the eero's cooling system which the company would need to answer.  

EDIT: Just noticed Drew answered the question about eero's ambient environment temperature.    

David S  Bye troll. 

Yuck I'm a troll? Seriously? We're all just customers here trying to help each other out. Your eero is functioning as designed and is not a threat to itself or your home. As I mentioned earlier your concern should be "can my eero function optimally in a continuous ambient room temperature above 95F? "...which may be a problem.

Regardless, I wish the you the best of luck with whatever you end up with. 

David S There must be a forum on Reddit made for grumpy people. Maybe he’d be more at home there.