Eero unit over heating

Jeff C. Drew  does Eero units have a temp sensor built into the units? If so wouldn’t eero save money by having time to concentrate on technical issues and nit the normal working temp of the units? I really do not think it would be that hard to add that functionality and alert.

nmetro I’m not as technical to make the adjustments you mention. One thing Orbi has that Eero doesn’t is connecting devices to specific eero like the tv’s, thermostat, @keenhome (which for some reason has issues connecting to the smart vents with eero) sprinkler, ADT alarm, etc. 

Thanks for your concerns, shoeseller01. While I don't exactly understand your question re: technical issues vs. temperature sensing, I'd like to assure you that the eeros are designed and equipped to automatically monitor and adjust their own temperatures. They do this through gradual performance throttling and, in rare cases, a self-reboot. As for the normal working temperature of the eeros, they're going to register to the average person as noticeably warm to the touch.

Because of the automatic safeguards and sensors in place, we don't have any plans at this time to include any temperature data directly in the app, but as always we encourage you to contact support directly by phone (877-659-2347) or email ( support@eero.com ) if you ever have any concerns about any aspect of your eero.

Kindly,
Drew, eero Community Team

Really great suggestion here Nick, and definitely one that can make a difference depending on the surface material where the eeros are placed, and the placement location in general. Thanks for sharing!

Kindly,
Drew, eero Community Team

Nick I took some rubber grommets from some WD external desktop hard drives I removed from their enclosures as stands for all three of my Eeros and also added a fan aimed at the gateway, and no issues since.

Thanks for sharing your concerns here, creativejoe. Given the wide variety of situations in which an eero might exhibit increased temperature, as well as the possibility of misinterpreting an eero's normal operating temperature, there's not really any one issue to address in these situations. As always, we encourage any users who have questions or concerns about the physical state of their eero, whether temperature-related or otherwise, to contact support at 877-659-2347 so we can assist immediately!

Kindly,
Drew, eero Community Team

nmetro Interesting, I tried every version of Orbi made (RBK50, RBK43, RBK30, and various combinations of RBR/RBS50, 40 and RBW30) and all were disasters - horribly unstable, would drop internet frequently for no reason, satellite(s) lost sync and had to be powered off and back on to re-sync (or the whole system would need to be reset), multiple times weekly.  Magenta light of death!  I dreaded my work travels because one satellite or the other would invariably go off-line and I had to have someone go to the house to reboot.  Terrible app with nonexistent remote management unless you used Genie and then could access the main unit but not the satellites.  Buggy web config page that would lock up.  Firmware update after firmware update would not resolve.  Finally gave up and now have Eero, which I have used longer than any other system, with rock solid stability and it's compatible with everything (I now have over 100 client devices).  Eero in my experience is 1,000x better in every way and just a bit slower - but it's reliable and always works.

nmetro Also have 75plus customers on Eero now. Some with as many as 15 access points. I routinely replace Orbi systems with Eero. We do a lot of Sonos multizone systems and video streaming with consistent solid results. Keep units in open cool space and away from other wifi devices is key. 

Steve1963 I started this thread because I suffered exactly what you experienced. I can speak from experience with Orbi. I was really happy with the orbi recommendation until it was time to install. Pretty much every other day it had to be reset, updating and firmware was a major issue. Besides, it got to the point my 12 and 7 year old were constantly complaining about the internet being offline. If I was traveling I had no way to help. I was patient until I was told I had to pay for my phone and online support. So I felt I paid enough for the system that would not work properly. I went back to Best Buy and did some research. Orbi did not work for me, EERO is working for me.  I honestly was concerned about the temperature at first. But the location where they are they are in the open. They are warm but they perform without a hitch.

Is the system perfect, no.

I do wish there is a notification whenever the system goes offline.

i do wish there was a notification when the update is released. (Although the system automatically installs it when the system overnight)

i wish there was a temp notification or temp status for each EERO. Like Green for normal, yellow for above normal and red for overheating. I am not sure if this is possible but it would calm lots of fears. 

Im posting my screenshots from before I returned Orbi and took home Eero. 

shoeseller01 To be fair, I need to post the long story, I was troubleshooting two problems simultaneously. One was with Layer 3 TV ( a cable streaming service in Longmont, Chicago, Dallas, Houston, Los Angeles and Washington), and one was with eero. It turned out that Layer 3 TV's set up was a good part of the problem. For whatever reason, their service does not support router subnets above a certain subnet. They use 192.168.18.0/24 as their own internal network with their equipment. I was using 192.168.100.0/24, because my job's networks were using all subnets below 100, with the exception of 192.168.0.0/24. I was using their VPN to work from home. I have since left the job, but left the subnet intact.

With that said, orbi would not work at all with Layer 3, unless it was set to 192.168.17.0/24 or below. Eero somewhat worked with Layer 3, but it was very unstable. Mainly due to something within Layer 3 TV. It was crashing my WAN connection, my wireless connections, and restarting. Similar to what you describe, with the orbi above. Eero needs to determine why the Layer 3 setup interfered with eero, in this way, and why orbi refused to even route Layer 3 TV traffic, but eero did; even though it would negatively impact the mesh network.

FYI, I switched from an eero gen 1 to eero gen2, but kept eero gen 1 satellites running. Also, Layer 3 TV applied a number of firmware updates, which increasingly made it, and the eeros, unstable,

After switching to orbi, and changing the subnet, I have a very stable network with no issues. Layer 3 TV has been functioning without issue, as well. Also, I am running v2.4.16 firmware. I am using  Orbi AC3000 Tri-band WiFi System Router Coverage up to 7,500 sq ft (RBK53). Yes, I read about all the issues with orbi, and I was reluctant to switch. However, like you, I could not have an unstable network. Also, not having any means to troubleshoot the problem, no logs, and MIA eero support. So, to get things fixed, I had to move to something else t o fix my problems.

eero is great, if everything works perfectly, you do not need to troubleshoot, and you do not have to change from 192.168.0.0/24 subnet to something else. Also, if you are not  running a proprietary streaming service like Layer 3 TV. That is, 99% of eero's customers.  So, the masses, eero is great for the average home user; plug it in, set it up, add satellites, done. Make sure you put them in a place where they have perfect air circulation; especially Gen 2. However, if you are a person who has a systems or network background, and are tempted to play around, tune things, want to direct connect more than two devices, or fool around with subnets, then eero has its limitations.

The bottom line, is that "one size fits all" does not work, in all circumstances. Eero should allow their customers, who have systems and network experience, access to eero Pro, which would have helped in my situation. eero Pro is what customer service, professional installers, and subcontract support use to help solve customer support issues. I would have gladly paid an annual fee fro that service, just to try to fix my problem.

Tim get the system and dont look back as long as you keep them in an open area.