Eero unit over heating
I have been very happy with my EERO system as one that bought the system (3 units) via the crowd funding stage, and referred to 4 more house holds for same. I also recently added a beacon to my system to further increase coverage to my bedroom. However, over the last few days, I am having some intermittent internet connectivity problems. When I unplugged and re-plugged the unit connecting to the internet to reset, I get that the top of the unit was relatively hot (like a computer running for a while), and the bottom of the unit is very hot (burning) to my hand. Is the normal? Do I have a defective unit? Its only been 2 years! Please let me know if anyone experienced the same?
These units do get very warm, as others mentioned. If I were you, I would make sure they are in an open area, not sitting on other equipment that generates heat. Some people may be tempted to lay an eero router on top of a flat laying cable modem; that is ill advised. Same goes, for putting them in an AV cabinet.
One suggestion is to buy a laptop fan, and stick it under, at least, the eero router.
Not every wire mesh system is perfect, they all have their positives and negatives. eero seems to be the most stable, very easy to set up, and has great coverage, it just did not work for me, because of the LAN port limitation on the router and that I could not view logs to troubleshoot a problem I had with Layer3 TV. Also, Layer3 TV, it tuns out, required a dedicated LAN port. However, I also needed LAN ports for other equipment. I would say that is the biggest down side to eero, is not the heat, but the limited number of LAN ports on the router. A switch will work for most Ethernet connected equipment, but a streaming service, like Layer 3, and Tablo (Over the Air TV DVR, network based) were very unstable when not having a dedicated LAN port and going through a switch.
Maybe, when eero comes out with eero Gen 3, they may consider have 4 LAN ports on all their satellites, with 1 WAN and 3 LAN ports on the router. This configuration is available on Netgear Orbi. See: https://www.pcmag.com/roundup/350795/the-best-wi-fi-mesh-network-systems .
I do agree they do get warm to the touch, I moved them from top the router initially. I then moved them to flat open surface and there are no issues at all with performance. I love the ability to pause and control the internet times my kids can be on or off. Also I like the ability to have updates automatically and seamlessly install. You have the ability to do it manually, if you don't do it, it automatically updates.
I had Orbi, it was nice looking...to me that was it. Their customer support was bad and EERO is able to take care of things if needed. I recommend EERO, Good luck!
Thanks guys for putting my mind at ease. From what I have been finding, the orbi's are fast but finicky and netgear service sucks. Google is good but slow. That is how I arrived at the eero. I currently have a dir-890l and am tired of the drops and reboots I constantly have to do. So when I was reading this thread and I saw a reply by Drew, he stated that the fail safe for the eeros was to throttle performance or reboot the router to deal with overheating. I don't want to go down the same rabbit hole.
Thanks for all your replies.
I’m having this exact issue. After thinking it was my ISP and the modem I noticed the Eero main unit that’s connected to the modem was very hot. To test the theory I checked the connection from the modem directly to another device for 15+ mins, it showed no issues. Following this I did the same with the eero (modem connected to eero as per normal) and after 5-10 mins the eero light turns red and we loose internet access. The modem shows no errors so all I can assume is that the eero main unit is overheating.
Do I have to buy an entirely new eero system? I do love them as they’ve been fuss free until now *just over a year* in we are running into this constant annoyance.
Same here. I just bought a router and 3 plug-ins. The router gets so hot that it shuts down. The router's indicator light turns red, all plug-ins are red, the modem is green, so I have to disconnect the eeros router, stick it in the freezer for a few minutes to cool off, reconnect it, reboot the modem, then all is well for a few hours.
As most users state, it is not in direct sunlight, it sits on a wooden desk, well ventilated, nothing placed on top or near it, plus, it is winter time and the house is a pleasant 68 F.
I am considering returning it. Google WIFI did not have these issues. However, I moved the Google to my rental unit and "upgraded" my home unit to eeros. Not pleased with the overheating.
My Eero pro is overheating and not working. Goes solid red. Did reset and tried unplugging for over a minute and plugging back in. Same thing. Connected a desktop directly to modem and working just fine so it's definitely the eero. Bought it november 2019. Irritated right now to say the least.
I just got my eero pro yesterday and in my house the temp is at 70 inside and 35 outside. I too am alarmed at the high temp of this router. I too have a IR beam temp gun and pointing it at the top I'm getting 129-131.
If someone tells me this is normal I will take this back to BestBuy and exchange it for another brand. There is no way this should run at 129-130. My summers here are in the 110-115 day after day. With the temp of the inside air at 70, what is it going to be like when it's over 100+ in the summer. I do not plan on waiting to find out.
Another point, If eero is saying this is normal then what is calling there tech support going to do ? I for one will not wait till it starts getting 110-115 outside to find out if i will be lucky to come home to my house burned down. Let me know soon if I need to return these balls of fire and chose another brand. No band-aid is going to fix this.
Completely normal temp. Mine are same. The cover on the eero is designed to dissipate heat.
- 8 mths agoLast active