Jhagerty FYI Google WiFi would be my definite second choice after eero. I’ve used it and after initial hiccups (and one bad firmware auto update for which they apologized) , GWifi was solid. There is no more security built into it than eero though so not sure what you’re referring to there. Nest cams still disconnected from them but GWifi is indeed an Ok system. Eero is smoother and faster between eero units however. 

cotedan87 I agree, I just don’t agree with the $259 vs $499 price difference and I don’t think it’s a $250 difference. Unless you buy erros $399 beacon setup which then tends to be a issue because of no either net ports on beacons and no back haul. I can honestly say that zero of my nest cams have dropped at any given time and I’ve been checking daily. Had I not of ever had the heat issue I would of never tried google but I know it won’t last forever and I will definitely try eero again in the future. Hopefully it stays cool this time. I did notice when I had the eero I had dropping issues periodically and noticed the heat was warmer at those times even with the light on the units turned off. Maybe in the future I can catch eero on sale somewhere with the pro setup to have either net ports on the back of each unit because it really does make a positive speed difference with out a doubt. I hope all is good on your end with yours 

Jhagerty interesting that Google hasn’t come out with an updated GWifi model yet. It’s been over 2 years I think. 

Thanks so much for taking the time to share your concerns with us, garp – I've just sent an email to you with some information on the expected temperatures of the eero, as well as a few quick questions for you so we can better understand the situation. Please take a look at your email inbox at your earliest convenience and reply directly back to my email so I can get this resolved for you as quickly as possible!

As always, thanks for being a valuable member of our Community, and we look forward to hearing back from you soon!

Kindly,
Drew, eero Community Team

Jhagerty my normal temps on 4 eeros is about 124F, and 2 beacons 120F. Even the main gateway eero stays at about 124F. 

pitti All normal.  My eeros run at roughly 125 and beacons a little less.  Warm to the touch but as pointed out many times in these forums, it's normal. There are sensors inside each device that monitor temp etc.

pitti that’s all normal, your just fine and mine runs the same temps also

pitti eero should consider adding the internal temperature under details so it can be monitored easily.

shoeseller01 Completely agree and would help put this topic to bed.

shoeseller01 Or even just putting some logging info in the app so those of us who want to see why a unit rebooted without having to call eero support can do so on our own!

pinthea  that works too

shoeseller01 absolutely! everyone at home has been giving me sh*t about them being too hot. First night got them installed I came home seeing couple of the eeros around the house got unplugged because everyone thought something is wrong and should not be plugged in 24/7 due to its high temperature. 

All though 3 of mine are about same temperature but i would NOT say that they are just "warm" to touch. they are pretty hot at the centre and you won't feel comfortable touching any longer..

I also constantly having device not able to connect to the network saying that incorrect password or authentication error prompting me to put password again. 

Urbanette —

Thanks for reaching out. If you haven't yet contacted eero support, please send a message to support@eero.com so a member of our team can take a look into the issue you're experiencing.

Urbanette How is the heat causing the internet to cut out?  Was is the surface temperature measuring?  They're normally very hot, and it isn't a problem.

Eero - we get it, yes, eero units are pretty.  But if people are having issues with heat, why not design them with some ventilation holes in them!  Don't fall down the Apple trap of causing functional issues in your product in the endless pursuit of, say, it being 0.1 mm thinner or, in this case, not having vent holes to make it LOOK sleek but in the process making them run hotter than people are comfortable with (or that causes issues for us).  I'd rather have a slightly less sleek eero unit that breathes properly and is assuredly not going to overheat than one that otherwise isn't.