0

Channel Selection

I've been told by support that there's no way to force the EERO's (I have three) to use a specific channel.   

My network is performing poorly and sporadically.  Using a frequency analyzer app on my phone I'm showing EERO on the same channel(s) as 5 neighbors.

I thought the system hopped to open space automatically but this is clearly not happening.

15replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Can you give us more information on your environment (layout, size, locations of devices, distances to each other)?

    How long have the Eero been on and connected? While the Eero sort themselves out their performance will take a hit. 

    Like
  • 9000 sq foot house, 3 stories. Internet enters through 3rd floor where the first Eero is connected. 

    2 more Eero's on 2nd and 1st floor all arranged around central open stairway  

    i have no problem adding more Eero's but am wondering what they don't detect a busy channel and hop to another  

    Like
  • One of the firmware devs explained this to us in the past. For the way Eero implemented their solution there are only 2 channels available for use 1 & 11. Even though Eero shows as using channel one, in actuality it's using channel 1 through 9. When you use a WiFi analyzer app, you only see the beacon. I'm hoping an Eero representative steps in here as having them all in line of sight is great except you may be too close. Right now I am pretty sure that all the Eero's can see each other "too clearly",  which may be part of your problem. Are any of them wired nodes? Can this be done? 

     

    In other scenarios I've seen the need for more than 3 units in home the size of yours. 

    Like 1
  • Thanks for your help.  I'll try it out.

    Like
  • Re: seeing each other too clearly:  One note is wired to the hard network.  The other 2 are wireless communicating with the primary node.

    Like
  • I tried different channel,  doesn't let me change , there is one way ?

    Like
  • I have the same issues and some. I spoke with Eero rep and we walked around the house setting the pods up at 30+ ft away from each other, I still get bad signal strength. I had spectrum come out and rewire and install new cables, still no improvements (modem is getting 461 mbps). nothing changes, the channel is always on 3 which is the most used channel in my neighborhood, and also doesn't jump to the best connection because I was able to see that there were channels that have better connection. The Eero rep talked about having home structure beams helping the Eero performance of the system but walls is a conflict, what?!?! At this point I am extremely unhappy with what I am experiencing with the company and product. From issues like not being able to separate a 2.4gh and a 5.0gh network so smart home devices don't have conflict to not being able to change frequency channels so its not congested. I almost wish I spent $600 on a different device that actually works and is user friendly. I soon will be using the Eero pods to start my BBQ. that's how dissatisfied I am with the product.

    Like
    • CapelloFamous We appreciate you taking the time to share some feedback with us, but we're very sorry to hear that you haven't had the best experience with eero so far. It looks like we're currently assisting you through our other support channels currently, which is great. 

      I also wanted to mention that app versions iOS 3.9.0 and Android 3.5.0 have the ability to hide 5 Ghz on your network for a period of time. While it's not a separation of the bands, it can definitely be helpful if you have any devices that need to be set up on 2.4 Ghz. If you haven't already, be sure to update your app to the most recent version.

      Thanks again for taking the time to share some feedback and submit your feature request for channel selection.

      Kindly,

      Kora | eero Community Team

      Like 1
    • Kora (eero Support) I don’t have issues with setting up a 2.4ghz product. I have issues with products that only use 2.4 and I can’t set up separate ssid’s. A 2.4ghz ssid and a 5.0ghz ssid so I can assign corresponding products to these ssid.
       

      Also the fact that as a customer, one can’t select channels is a huge issue when it comes to a heavy populated area. These 2 issues go hand in hand.. only reason I am still here is because I spent a good amount of money on this eero product. Unless you are willing to give me a refund for my purchase of your product, then in that case I will take it.  

      Like
  • Im having the same poor network issues. Every modem and router sets to channel 1 or 11 by default. As a result the 4 neighbors in this twin house are all on channel 1 or 11. So there's a ton of I overlap and no way to change the eero channel.

    I'm addition the 4 hour dhcp lease time is rediculously short. Every 4 hours I the eeros kick all the computers off the wiifi because it needs to renew the dhcp lease. I lose any work in doing online because of this

    Like 1
  • My network is currently experiencing so major connectivity issues.  I have 3 beacons and 3 Pros, to cover approximately 4000 sq ft. 

    The pros are wired and the beacons are plugged in and all more than 30 feet away from the main gateway.

    I find it of very poor design that a customer / consumer can't change the wifi channel to a less congested channel.  I have had many routers Linksys, Belkin, Tp-Link, all of those gave me more options and ability to change the channel.

    Why on gods green earth Eero can't open the firmware enough to do that.  I work in the telecom industry and as much as the moderators / employees of Eero let everyone know on this forum that it may show either 1 or 11 as the channel in use.  The information that WiFi analyzer displays is invaluable to a network admin as myself in order to optimize the network for use.

    In the Covid 19 world we live in my children and my teacher wife as well as other students doing all their schoolwork from a distance learning perspective this has made my network unstable and damn near unusable.  I now have to start looking at an alternative to Eero because your system is not worth the money that I have spent on it.

     

    Any solutions to this would be accepted and appreciated.  If no solutions are available I will be left with no other recourse but to purchase another system and not recommend Eero as a viable mesh network.

    Like
  • +1 for us. I've set up many networks by hand over the years, and I breathed a sigh of relief when I plugged in my Eero and didn't have to worry about any of that for once. 

    But then the cracks started to show.

    My Windows machine, standard configuration: every time I open it I have to disconnect my wifi and then connect again to get to speed. What is happening behind-the-scenes (because I have a spectrum analyzer &etc) is that it connects to the 2.5ghz when I open it up, and Eero insists on connecting to channel 1 like all my neighbors. 11 channels in our neighborhood, and my eight nearest houses are broadcasting on channel 1, and Eero chooses channel 1? 

    It's fine if Eero wants to protect us from this setting, but then they better make good choices.

    Eero owns the network, they can do things to make my machine's out of the box experience better.  4 hour leases? Nodes that trap your computer elsewhere when you move from room to room? No feedback in the app about "good node placement"? 

    Most of all, it needs a "this isn't working for me" button in the app that persuades the nodes to rethink their behavior and recalibrate their assumptions. This might include changing to a new channel, refreshing the lease with the modem, or rebonding the remote nodes. Then the AI can do its thing without pompously telling us that it is theoretically optimized and doing everything right when all evidence points to the contrary. 

    Like 1
  • Unfortunately Eero states that they can’t do anything about selecting what channels to use. It’s very unfortunate because given the price tag on this it should have that option. There are other products out there that are mesh systems that allow you to change and or select channels for the same or less expensive, which I will end up moving to if this doesn’t become an option soon. It’s very annoying and all reps have different answers and myths about it when you call in. As it is I advice people on this issue when they ask or are in the market for a WiFi system because I was fooled and I regret it. 

    Like 1
  • I've managed networks for three decades, and been a loyal eero customer and advocate for years. This is a major bummer. I've hit an issue where ability to select/force channels would be of use, and can't believe this isn't exposed.

    I can somewhat understand given the "out of box" nature of the product, which I generally like, but similar to other opt-in features this really should be an option.

    Please take a "sensible defaults that can be overridden when needed" UX approach (great to avoid cognitive load in the normal case) vs "we know better than the customer" apple-ish approach (not great to prevent power users working around edge cases). Very disappointed, and now shopping for other products based on this thread.

    Oddly, this even suggests changing channels as a way to improve performance...but it can't be done on eero?

    https://blog.eero.com/5-ways-to-improve-your-wifi

    Like 2
      • GuruDubs
      • GuruDubs
      • 2 wk ago
      • 1
      • Reported - view

      deadlysyn agreed. its likely because they implement automatic DFS (Dynamic Frequency Selection) checks. But as I live within proximity of an an international airport and a Boing Jet Lab, its basically a useless feature for me. Id also like to see verbose change logs provided for all the OS updates.

      Like 1
Like Follow
  • 2 wk agoLast active
  • 15Replies
  • 8017Views
  • 13 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com