Channel Selection

Can you give us more information on your environment (layout, size, locations of devices, distances to each other)?

How long have the Eero been on and connected? While the Eero sort themselves out their performance will take a hit. 

One of the firmware devs explained this to us in the past. For the way Eero implemented their solution there are only 2 channels available for use 1 & 11. Even though Eero shows as using channel one, in actuality it's using channel 1 through 9. When you use a WiFi analyzer app, you only see the beacon. I'm hoping an Eero representative steps in here as having them all in line of sight is great except you may be too close. Right now I am pretty sure that all the Eero's can see each other "too clearly",  which may be part of your problem. Are any of them wired nodes? Can this be done? 

In other scenarios I've seen the need for more than 3 units in home the size of yours. 

I tried different channel,  doesn't let me change , there is one way ?

Im having the same poor network issues. Every modem and router sets to channel 1 or 11 by default. As a result the 4 neighbors in this twin house are all on channel 1 or 11. So there's a ton of I overlap and no way to change the eero channel.

I'm addition the 4 hour dhcp lease time is rediculously short. Every 4 hours I the eeros kick all the computers off the wiifi because it needs to renew the dhcp lease. I lose any work in doing online because of this

My network is currently experiencing so major connectivity issues.  I have 3 beacons and 3 Pros, to cover approximately 4000 sq ft. 

The pros are wired and the beacons are plugged in and all more than 30 feet away from the main gateway.

I find it of very poor design that a customer / consumer can't change the wifi channel to a less congested channel.  I have had many routers Linksys, Belkin, Tp-Link, all of those gave me more options and ability to change the channel.

Why on gods green earth Eero can't open the firmware enough to do that.  I work in the telecom industry and as much as the moderators / employees of Eero let everyone know on this forum that it may show either 1 or 11 as the channel in use.  The information that WiFi analyzer displays is invaluable to a network admin as myself in order to optimize the network for use.

In the Covid 19 world we live in my children and my teacher wife as well as other students doing all their schoolwork from a distance learning perspective this has made my network unstable and damn near unusable.  I now have to start looking at an alternative to Eero because your system is not worth the money that I have spent on it.

Any solutions to this would be accepted and appreciated.  If no solutions are available I will be left with no other recourse but to purchase another system and not recommend Eero as a viable mesh network.

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+1 for us. I've set up many networks by hand over the years, and I breathed a sigh of relief when I plugged in my Eero and didn't have to worry about any of that for once. 

But then the cracks started to show.

My Windows machine, standard configuration: every time I open it I have to disconnect my wifi and then connect again to get to speed. What is happening behind-the-scenes (because I have a spectrum analyzer &etc) is that it connects to the 2.5ghz when I open it up, and Eero insists on connecting to channel 1 like all my neighbors. 11 channels in our neighborhood, and my eight nearest houses are broadcasting on channel 1, and Eero chooses channel 1? 

It's fine if Eero wants to protect us from this setting, but then they better make good choices.

Eero owns the network, they can do things to make my machine's out of the box experience better.  4 hour leases? Nodes that trap your computer elsewhere when you move from room to room? No feedback in the app about "good node placement"? 

Most of all, it needs a "this isn't working for me" button in the app that persuades the nodes to rethink their behavior and recalibrate their assumptions. This might include changing to a new channel, refreshing the lease with the modem, or rebonding the remote nodes. Then the AI can do its thing without pompously telling us that it is theoretically optimized and doing everything right when all evidence points to the contrary. 

Unfortunately Eero states that they can’t do anything about selecting what channels to use. It’s very unfortunate because given the price tag on this it should have that option. There are other products out there that are mesh systems that allow you to change and or select channels for the same or less expensive, which I will end up moving to if this doesn’t become an option soon. It’s very annoying and all reps have different answers and myths about it when you call in. As it is I advice people on this issue when they ask or are in the market for a WiFi system because I was fooled and I regret it. 

I found this old thread because changing channel is exactly what I want. My company distributes VMWare VeloCloud VPN devices. They work great when connecting it to my home eero router with an Ethernet cable. But using its Wifi, the network breaks at least once a day. I checked the Wifi channels with a program and see eero uses 153 while VeloCloud uses 157. Since our IT department doesn't allow employees to access the VeloCloud admin page, I thought I could change eero's channel. Too bad, as I just found out. Engineers that design eero should consider the case that some devices won't emit Wifi signals *after* eero is up.

One of the reasons I bought the "pro" version was that I understood that there would be more control. Being able to tune your Wi-fi network is kind of a no-brainer in today's world. Ensuring that you can make simple changes such as changing the broadcast channel central frequency and reducing the width of the channel (from 40 MHz to 20 MHz, for example), should be something that is available - certainly on the Pro version. 

Please tell me that the Eero 6 dosn;t have the same limitations?

Same problem here.  I live in an apartment complex, so lots of wifi signals bouncing around.   For the life of me, I couldn't get the wifi on my iphone to work (averaging about 1Mbps).  Other devices were inconsistent.  I even spent over an hour with support and they couldn't figure it out.   I wound up returning the router and got a different router (different brand).   I had the same problem initially, but after changing the channel from Auto to Manual and testing out a few different channels, I got all devices to work flawlessly.   

I live in a brand new housing community, as in there were still new houses going up after I moved into my new home. My home wireless network was blazingly fast with my new Eero mesh network for several months. As the neighborhood slowly filled out and all the neighbors set up their own wireless networks, my own wireless network got slower and slower.
Now I am down to a crawl at around 1.5 Mbps to my wireless devices; meanwhile the wired devices to the same network are pulling ~ 850 Mbps (yes, I have a gigabit connection here). I know exactly what the issue is - there is significant wireless network interference happening due to many nearby neighbors using the same wireless channel (everyone here was provided the same Eero mesh system courtesy of the homebuilder). 
The Eero app even suggests that wireless network interference may be the cause of my slow speeds. But then it does not provide any way whatsoever to change the channel. I am usually able to "fix" this issue by forcing a manual reboot of the entire mesh system, but I have to do this at least 2x per day now, and I should not have to do this at all when I could just find a channel not being used heavily in the local area. 
Thanks a lot Eero. 
I'm pricing out replacing you with a Google mesh system now. 

jtw90210 said:
It's fine if Eero wants to protect us from this setting, but then they better make good choices.

Hey eero -- Please correct Eero's channel selection, or allow users to encourage Eero's to reselect a channel, or (gasp) allow users to select the channel.

PLEASE allow for manual channel selection by the user.  Rebooting my entire mesh twice a day is getting old.

FWIW, it is not just this thread, check out (from a 2 min search, which includes feature requests from years ago):

• https://community.eero.com/t/m1hlvh8/add-support-for-user-to-choose-2-45-ghz-channel-selection ( feature request)
• https://community.eero.com/t/35hfkkg/enable-acs-and-channel-optimization-in-bridge-mode (f eature request)
• https://community.eero.com/t/80df2p/channel-selections ( feature request)
• https://community.eero.com/t/x1jl6t/eero-labs-features-and-feedback-thread
• https://community.eero.com/t/m1h8glk/new-and-channel-issue

I'm sure I'm missing several hundred other requests.