Channel Selection

Can you give us more information on your environment (layout, size, locations of devices, distances to each other)?

How long have the Eero been on and connected? While the Eero sort themselves out their performance will take a hit. 

One of the firmware devs explained this to us in the past. For the way Eero implemented their solution there are only 2 channels available for use 1 & 11. Even though Eero shows as using channel one, in actuality it's using channel 1 through 9. When you use a WiFi analyzer app, you only see the beacon. I'm hoping an Eero representative steps in here as having them all in line of sight is great except you may be too close. Right now I am pretty sure that all the Eero's can see each other "too clearly",  which may be part of your problem. Are any of them wired nodes? Can this be done? 

In other scenarios I've seen the need for more than 3 units in home the size of yours. 

I tried different channel,  doesn't let me change , there is one way ?

Im having the same poor network issues. Every modem and router sets to channel 1 or 11 by default. As a result the 4 neighbors in this twin house are all on channel 1 or 11. So there's a ton of I overlap and no way to change the eero channel.

I'm addition the 4 hour dhcp lease time is rediculously short. Every 4 hours I the eeros kick all the computers off the wiifi because it needs to renew the dhcp lease. I lose any work in doing online because of this

My network is currently experiencing so major connectivity issues.  I have 3 beacons and 3 Pros, to cover approximately 4000 sq ft. 

The pros are wired and the beacons are plugged in and all more than 30 feet away from the main gateway.

I find it of very poor design that a customer / consumer can't change the wifi channel to a less congested channel.  I have had many routers Linksys, Belkin, Tp-Link, all of those gave me more options and ability to change the channel.

Why on gods green earth Eero can't open the firmware enough to do that.  I work in the telecom industry and as much as the moderators / employees of Eero let everyone know on this forum that it may show either 1 or 11 as the channel in use.  The information that WiFi analyzer displays is invaluable to a network admin as myself in order to optimize the network for use.

In the Covid 19 world we live in my children and my teacher wife as well as other students doing all their schoolwork from a distance learning perspective this has made my network unstable and damn near unusable.  I now have to start looking at an alternative to Eero because your system is not worth the money that I have spent on it.

Any solutions to this would be accepted and appreciated.  If no solutions are available I will be left with no other recourse but to purchase another system and not recommend Eero as a viable mesh network.

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+1 for us. I've set up many networks by hand over the years, and I breathed a sigh of relief when I plugged in my Eero and didn't have to worry about any of that for once. 

But then the cracks started to show.

My Windows machine, standard configuration: every time I open it I have to disconnect my wifi and then connect again to get to speed. What is happening behind-the-scenes (because I have a spectrum analyzer &etc) is that it connects to the 2.5ghz when I open it up, and Eero insists on connecting to channel 1 like all my neighbors. 11 channels in our neighborhood, and my eight nearest houses are broadcasting on channel 1, and Eero chooses channel 1? 

It's fine if Eero wants to protect us from this setting, but then they better make good choices.

Eero owns the network, they can do things to make my machine's out of the box experience better.  4 hour leases? Nodes that trap your computer elsewhere when you move from room to room? No feedback in the app about "good node placement"? 

Most of all, it needs a "this isn't working for me" button in the app that persuades the nodes to rethink their behavior and recalibrate their assumptions. This might include changing to a new channel, refreshing the lease with the modem, or rebonding the remote nodes. Then the AI can do its thing without pompously telling us that it is theoretically optimized and doing everything right when all evidence points to the contrary. 

Unfortunately Eero states that they can’t do anything about selecting what channels to use. It’s very unfortunate because given the price tag on this it should have that option. There are other products out there that are mesh systems that allow you to change and or select channels for the same or less expensive, which I will end up moving to if this doesn’t become an option soon. It’s very annoying and all reps have different answers and myths about it when you call in. As it is I advice people on this issue when they ask or are in the market for a WiFi system because I was fooled and I regret it.