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Channel Selection

I've been told by support that there's no way to force the EERO's (I have three) to use a specific channel.   

My network is performing poorly and sporadically.  Using a frequency analyzer app on my phone I'm showing EERO on the same channel(s) as 5 neighbors.

I thought the system hopped to open space automatically but this is clearly not happening.

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  • Can you give us more information on your environment (layout, size, locations of devices, distances to each other)?

    How long have the Eero been on and connected? While the Eero sort themselves out their performance will take a hit. 

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  • 9000 sq foot house, 3 stories. Internet enters through 3rd floor where the first Eero is connected. 

    2 more Eero's on 2nd and 1st floor all arranged around central open stairway  

    i have no problem adding more Eero's but am wondering what they don't detect a busy channel and hop to another  

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  • One of the firmware devs explained this to us in the past. For the way Eero implemented their solution there are only 2 channels available for use 1 & 11. Even though Eero shows as using channel one, in actuality it's using channel 1 through 9. When you use a WiFi analyzer app, you only see the beacon. I'm hoping an Eero representative steps in here as having them all in line of sight is great except you may be too close. Right now I am pretty sure that all the Eero's can see each other "too clearly",  which may be part of your problem. Are any of them wired nodes? Can this be done? 

     

    In other scenarios I've seen the need for more than 3 units in home the size of yours. 

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  • Thanks for your help.  I'll try it out.

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  • Re: seeing each other too clearly:  One note is wired to the hard network.  The other 2 are wireless communicating with the primary node.

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  • I tried different channel,  doesn't let me change , there is one way ?

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  • I have the same issues and some. I spoke with Eero rep and we walked around the house setting the pods up at 30+ ft away from each other, I still get bad signal strength. I had spectrum come out and rewire and install new cables, still no improvements (modem is getting 461 mbps). nothing changes, the channel is always on 3 which is the most used channel in my neighborhood, and also doesn't jump to the best connection because I was able to see that there were channels that have better connection. The Eero rep talked about having home structure beams helping the Eero performance of the system but walls is a conflict, what?!?! At this point I am extremely unhappy with what I am experiencing with the company and product. From issues like not being able to separate a 2.4gh and a 5.0gh network so smart home devices don't have conflict to not being able to change frequency channels so its not congested. I almost wish I spent $600 on a different device that actually works and is user friendly. I soon will be using the Eero pods to start my BBQ. that's how dissatisfied I am with the product.

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    • CapelloFamous We appreciate you taking the time to share some feedback with us, but we're very sorry to hear that you haven't had the best experience with eero so far. It looks like we're currently assisting you through our other support channels currently, which is great. 

      I also wanted to mention that app versions iOS 3.9.0 and Android 3.5.0 have the ability to hide 5 Ghz on your network for a period of time. While it's not a separation of the bands, it can definitely be helpful if you have any devices that need to be set up on 2.4 Ghz. If you haven't already, be sure to update your app to the most recent version.

      Thanks again for taking the time to share some feedback and submit your feature request for channel selection.

      Kindly,

      Kora | eero Community Team

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  • Im having the same poor network issues. Every modem and router sets to channel 1 or 11 by default. As a result the 4 neighbors in this twin house are all on channel 1 or 11. So there's a ton of I overlap and no way to change the eero channel.

    I'm addition the 4 hour dhcp lease time is rediculously short. Every 4 hours I the eeros kick all the computers off the wiifi because it needs to renew the dhcp lease. I lose any work in doing online because of this

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