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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

1097 replies

    • CodeGrue
    • 2 yrs ago
    • Reported - view

    You need a uservoice or equivalent to collect ideas and allow community upvotes.

    • CodeGrue
    • 2 yrs ago
    • Reported - view

    Content filtering should allow a default restriction level and then relax that for certain profiles. This is the opposite of how it works today. Use case: kids add their friend's phones and because they are not on a profile they have full access to content. 

    • CodeGrue
    • 2 yrs ago
    • Reported - view

    Three should be a way to list devices that are not in a profile. 

    • k8bobate
    • 2 yrs ago
    • Reported - view

    I'm disappointed that the lease time is set at 4 hours with no option to increase the time. I have 25+ devices on my network... They all need to reconnect every 4 hours? I've been having eero outages every day since I set it up a week ago, even during work video conferences. 

    • zer0systems
    • 2 yrs ago
    • Reported - view

    I agree, it would be cool if the lease time were adjustable. However, I feel with most consumers, such a feature would be rarely used. Pertaining to your random outage issue - DHCP is most likely not the offender. When a DHCP renewal occurs, there is no transient disconnection at the stack level, there is only an agreement between the node and DHCP server to continue (as is). I would first take a look at the hardware itself. Are any of your mesh nodes consistently warm to the touch?  

      • k8bobate
      • 2 yrs ago
      • Reported - view

      zer0systems thank you for offering to help troubleshoot :). I have only one eeros device, and it is connected directly to the cable modem. I've only had it for a few days now. Yesterday, the outage occurred again. The only way to fix it is to reboot both the modem and eeros. (ie, rebooting the eeros alone did not help).

    • WiseSteve
    • 2 yrs ago
    • Reported - view

    I would like a system where I can have my guest Devices connect to to home devices that I choose (eg: My Apple TV is on the home network, My iPad is on the Guest Network I want to get AirPlay to work without switching networks) Like how they have it on Google Nest Wifi. Overall I love eero!

      • Stellar1616
      • 2 yrs ago
      • Reported - view

      WiseSteve you should be able to set your Apple TV to allow airplay from devices not on your network. It uses Bluetooth and wifi to automatically/magically create a direct connection between the iPad and Apple TV without them being on the same wifi network. Should be in the AirPlay settings on the Apple TV. 

    • tbrace
    • 2 yrs ago
    • Reported - view

    Tried the WPA3 setting. It worked well with all of my devices except for one: a Wemo smart plug. It’s less than a year old so I assumed it would work, but it could not find the network no matter what I tried. I’ve had trouble with Wemo in the past though, so I’m assuming it’s their cheap hardware that’s the issue, not the eero.

      • eero_support
      • 2 yrs ago
      • Reported - view

      Hello t-brace ,

      I wonder if the Wemo smart plug is 2.4GHz only. Have you tried temporarily hiding 5GHz to see if the Wemo smart plug can connect up that way? Also, if you are using an eero 6 network you may also want to try legacy mode as well. Legacy Mode can be found in Settings -> Troubleshooting.

    • Meerkat23.1
    • 2 yrs ago
    • Reported - view

    I have been using Eero for over a year now and it's been fantastic so far. Except this week I found certain devices running slow (like under 1mbs slow). Testing speed in Eero app showed 60mbps so I eventually turned off Eero labs features I had on (bandwidth steering and DNS cache) and this fixed it. 

      • Adams.1
      • 2 yrs ago
      • Reported - view

      Meerkat23 i have the exact same problem and always have. If i let my pc idle, the speed may go down to 2mb/s but i know for a fact im getting a steady 221mb/s. I have to turn off wifi on my pc, switch it back on and it goes back full speed. Not only that, but recently, doing a speed test on my iphone it only shows around 24mb/s whereas it used to show the full speed i get. I was going to wait and see if an update sorted this, but it’s really “doing my head in” now!!! 

      • eero_support
      • 2 yrs ago
      • Reported - view

      Hello Adams ,

      Thank you for reaching out to us here! Slow speeds can be difficult to resolve and we can help you get this fixed. Most speed issues are resolved by a few common steps. Make sure the eeros are not behind a double NAT, make sure the eeros are placed optimally around the home (See the article below), perform a soft reset on the Gateway eero (See the article below), and check if there are any damaged ethernet cords. If you go through all three of those steps are are still experiencing this speed behavior please let me know or give our support a call and we can help you troubleshoot.

      https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

      https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-

    • Travisp
    • 2 yrs ago
    • Reported - view

    WPA3 caused me some real headaches for a few months.

    What I observed with two iPhones 11 Pro and one iPhone X:  

    The devices would get silently booted from the WiFi network, but the Cell network, despite being weak, would automatically kick in, allowing my family to quickly burn through our Cell data plan for 2 months while we were mostly at home before I figured out it was WPA3 that was the problem.

    Interesting tidbit: trying to rejoin would fail with a message about being unable to join the network.   However, if we toggled "Private Address" on/off, the change to WiFi MAC would enable re-joining, until booted with that MAC, and needing to toggle again, etc...    Also, turning on "Private Address" isn't good for the Profiles, etc, so I want it off for my family's devices on our home network.

    I'm so happy I finally figured out the problem was WPA3.  Since turning WPA3 off, my network of 4 eero Pros (B010001) has been working well again.

    • AVITAHS
    • 2 yrs ago
    • Reported - view

    WPA3 is causing some issues with difficulties with iPhones connecting.

    Turning off devices connect without issues 

    • drash2000
    • 2 yrs ago
    • Reported - view

    Turned on WPA3.  Out of 14 devices, only the two iPhone XS switched to using WPA3.  Both iPhone XS have iOS 14.7.1 and are 256 GB.  This worked for about 12 hours then the iPhones would no longer connect to the eero wifi.  Put the iPhones in airport mode then back into normal comms mode.  No connection. Turned off iPhones then back on, still would not connect.  I did not reset the network on the iPhones.  Pulled the power plug on the main eero router and still no connection. Turned off WPA3 in the eero app via iPad Pro running iPadOS 14.7.1 which never connected via WPA3 and both iPhones immediately connected.

    Two out of three purchased eero routers are online with the second eero bridged via Ethernet.  May try again later to determine a better time estimate before disconnects occur and see if resetting iPhone networks or one or both eero routers have any effect.

    • william_schroeder
    • 2 yrs ago
    • Reported - view

    As soon as I enabled WPA3 my Meross outdoor smart plug stopped working. I flashed it and tried to re-add it, no dice. I tried adding my older ihome outdoor smart plug and it wouldn’t pair. When I disabled wpa3, they worked fine. I could add them through the apple home app without issue. 

      • h10mac
      • 2 yrs ago
      • Reported - view

      william schroeder thank you for the tip I will give that a try. 

    • lennyjolt
    • 2 yrs ago
    • Reported - view

    Turning on WPA3 caused frequent connection problems. Turned it back off and no more problem. 

    • rohair81
    • 2 yrs ago
    • Reported - view

    So when I first installed the system I had a handful of Meross smart plug minis that moved over from my tp-link deco system. But when I tried to pair new ones they wouldn’t connect. I turned off WPA3 and they connected just fine. I turned it back on and all those same plugs disconnected. The other ones still reconnected and showed backwards compatible and connected wpa2. I’m not sure if this because of the amount of  Devi Ed I’m running. I like the security feature, but can’t use it right now.

    • Sloanstar
    • 2 yrs ago
    • Reported - view

    Still waiting for static routes to show up. I have a vpn device on the network that does s2s vpn. Would be nice if I could use the eero outside of bridge mode.

    • David.3
    • 2 yrs ago
    • Reported - view

    The band steering is a bit of a failure in my opinion. It'd be amazing to have the ability to throttle it live with some cool user friendly interface.

      • eero_support
      • 2 yrs ago
      • Reported - view

      Hello David ,

      There might be some confusion in regards to what band steering does. Band Steering just delays the connection response from 2.4GHz to allow devices time to connect to the 5GHz bandwidth. I think what you are referring to is SQM, Smart Queue Management, or network traffic shaping. You can read more about our version of SQM in the link below.

      https://support.eero.com/hc/en-us/articles/360000709886-What-is-eero-Labs-

      • Calion
      • 2 yrs ago
      • Reported - view

      James On that note, any word on when the 6 is going to get SQM? That's a big part of the reason I bought it, and your documentation does not indicate that it's not available on the 6.

      • eero_support
      • 2 yrs ago
      • Reported - view

      Hello Calion ,

      I wanted to reply to this question separately just in case people found this message through a search. SQM is still being optimized for the eero 6 line of eeros and we do not currently have a timeline on when it will be released. I apologize for the inconvenience.

Content aside

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