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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

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  • Please allow for blocked sites to be saved such that I don't have to freshly type in the site each time I want to block it. I block a gaming site for my kids during the school days. It would be fantastic to have scheduled allowed access to specific sites (specific time ranges or time limits). 

    Like
  • When i enable WPA3 my HP6700 printer drips from WIFI. Any feedback would be appreciated. TY

    Like
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      hawkbdh WPA 3 is not supported on that printer. 

      Like
      • hawkbdh
      • hawkbdh
      • 1 mth ago
      • Reported - view

      Sdworman TY agree, maybe my question is if WPA3 is enabled can non WPA3 devices co exist? Or is it an all or nothing situation? Appreciate the dialogue and feedback. 

      Like
  • If you have devices that don't support WPA3, then they will not connect to wifi. 

    So it's all or nothing...

    Like
      • hawkbdh
      • hawkbdh
      • 1 mth ago
      • Reported - view

      Sdworman TY makes sense now, Much Appreciated!

      Like
  • WPA3 is great to increase security.  Having it be more compatible with devices not capable of WPA3 should be worked.  I just posted to another thread:

    I attempted to add a new digital photo frame from Skylight that was a gift.  It would consistently get a 'signal lost' message on the frame.  I could see it connected to the network, but was unable to communicate and there was no data sent or received.  I attempted all the recommended troubleshooting steps including rebooting the frame, rebooting the network and attempting different areas of coverage.  I could connect the frame to my hot spot without any issues.  I attempted to enable the guest network and that did not work either (same message).  Finally disabling WPA3 allowed it to connect.  Every other device on the network worked just fine with WPA3 on for many months.  I think it just needs to be a little more discerning of the criteria to use WPA3 vs. WPA2.

    Like 1
    • Jayrowe1 Since 2018, WPA3 began showing up in devices and became a mandatory encryption protocol on July 1, 2020.

      If all your devices have been manufactured within the past few years, they may have a WPA3 chip within them. In this case, having the ability to limit connections to WPA3 is great. But on networks with WPA2 devices (since 2004), eero does a good job of using the best protocol for each device.

      Keep in mind that WPA3/WPA2 is all about encryption, not so much about speed (though newer protocols decrypt faster, you won't see the difference). This protects your network from hacking. eero software also offers a security software plugin to thwart attacks.

      Like
      • hawkbdh
      • hawkbdh
      • 1 mth ago
      • Reported - view

      Clinically Speaking question...so with erro, when WPA3 is enabled its an all or nothing scenario, thus when WPA3 is enabled WPA2 devices are not operational. Any word of mixed mode WPA2/WPA3? I see other vendors have that offering. TY

      Like
      • Jayrowe1
      • Jayrowe1
      • 1 mth ago
      • Reported - view

      Clinically Speaking 

      Thanks, I do understand the difference in encryption levels, and I want to run WPA3 on my network for those security reasons. I also have eero security+ already. My point in posting to the eero labs forum is to recommend that there is more tolerance developed into the feature to allow devices only capable of WPA2 on the network. As a feature in the eero labs development, I presume feedback is appreciated. In order to make this feature usable, there should be a way for devices of both encryption levels to negotiate their entry to the network. One should not sacrifice the security of their entire network for one device incapable of using WPA3.  The write up of the feature indicates an attempt to make devices capable of WPA2 use that encryption even when turned on, but that some may not be backwards compatible. Instead, perhaps negotiation can be done with WPA2 and then if a device is capable of WPA3, use that encryption to secure to constant data transmissions between the device and the network. 

      Like
    • hawkbdh This is the default behavior for eero software. There is a beta option to force WPA3 that some are using (without WPA3 devices). Click on a listed device in the eero Home tab. Details about the device will indicate the encryption method.

      Like
  • It's nice being able to try these out. We have had two issues. 1. Band steering seemed to confuse our Ring doorbell which kept flipping between two Eero 6 Pro nodes. 2. A Surface Book 2 in our house couldn't connect to the network after turning on WPA3. Other devices in the house (including two newer Surface Laptops) connected fine.

    Like
      • KirkNason
      • KirkNason
      • 1 mth ago
      • 1
      • Reported - view

      tonych I really want to be able to "suggest" which eeros that devices connect to if available.  
      During a reboot, devices get assigned erros that are to far away and get bad connection and speed.

      Like 1
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      tonych ring tends to prefer 2.4 since it's an external device it would travel further to connect.  Unless you have a eero nearby.  LG Os (TV) also prefers 2.4 even though it supports 5.0.  

      Band steering is not perfect.  Wish we could isolate devices by Mac and eero and turn off 2.4.  2.4 is too "noisy" causes a lot of interference.

      Like
      • KirkNason
      • KirkNason
      • 1 mth ago
      • 1
      • Reported - view

      Sdworman I have distributed four eero around my house, near clusters of devices that happen to match up.  My Samsung TV, which connects on 5G, most of the time connects to a eero  which is like 4 ft away, but after a firmware update the eeros don't all come on line at the same time, and typically the one furthest away grabs my Samsung TV connection.   Of course some of these updates happen and you don't realize it.  So typically I will get crappy streaming then have to reboot the connected eero so that the Samsung jumps on the one a few feet away.

      Like 1
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      KirkNason you can decide when the firmware updates occurs kind of.  I actually have an update waiting now,, but will happen overnight.

       

      However, devices will pick a eero based on best path and signal to get out to the internet.  It may find a eerob with less traffic or connected devices, but connect on 2.4.  This connection can cause crappy streaming.

       

      I would recommend downloading a wifi analyzer app to see where your signal may be dropping.

      Or you can take a laptop and just go to an area disconnect wifi and see how many bars you get to connect.

      Keep in mind you can connect 2 eeros together to boost the signal such as in the TV area.

      Like
  • Band steering didn't seem to work yesterday.  After updating my Xbox one, it rebooted and connected to the 2.4 network. More than 12 hours later still there. Rebooted the Xbox again and it's back on 5 GHz.

    Also, th Xbox is only using IPv4, even though IPv6 is enabled on my eero, and supported by my ISP. Not sure why. 

    Like
    • JimmieJohn Ultimately, what AP and band the X-Box connects to is completely and only up to the X-Box.   The eero can "encourage" it too trigger a reconnect, but ultimately the client (X-box) makes the decision.

      Like
    • txgunlover in this case, the encouragement wasn't effective.  I wonder if there is a certain requirement for devices.  A just updated Xbox one didn't pass the grade, at least this once.

      Whatever was stopping it from using IPV6 was resolved some time after the reboot that got it back to 5 GHz.

      Thanks for your interest and comments.   Stay safe! 

      Like
  • my eero has been disconnecting all the time and runs fine at time and slower than snail 

    Like
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      swlotrgta91 is it the gateway unit that disconnects?  This is the one connected to the internet router

      Like
  • no the whole network the gateway included 

    Like
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      Have you reached out to support?

      Like
  • When turning on WPA3, both of my printers wouldn't connect (HP photosmart 7520 and Epson WP-4530). Both should support WPA2 so not sure why they couldn't connect.

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  • I had the same issue with an Epson Artisan 837.

    Like 1
  • With the 2 Eero extenders supplied as standard by my ISP, I have lost control on what Band I wish my devices to work.  I thought that Band Steering would solve the problem of having my devices change yo 2.4G  but I was disappointed as my devices stay on 5G for a few minutes only before lapsing to 2.4G. This happens even when my devices are almost touching the wired Eero.    Sometimes, I get the feeling that my wired Eero does not accept More than one single device on 5G.  Why is this?

    Like
    • Nanin You should not mix eero mesh routers with third-party extenders.

      Like
      • Nanin
      • Nanin
      • 1 mth ago
      • Reported - view

      Clinically Speaking They are definitely Eero extenders, both of them.

      Like
      • KirkNason
      • KirkNason
      • 1 mth ago
      • Reported - view

      Nanin there is no extender concept in a mesh network. You may have a eero Beacon. But it’s just a wireless only mesh device.

      Like
      • Nanin
      • Nanin
      • 1 mth ago
      • Reported - view

      KirkNason Let me describe what I have:  I have one Eero pod connected by an Ethernet cable to my modem. The second pod is some distance away from the modem (about 20 metres) connected wirelessly to the wired pod.  This setup, including thev2 Eero pods was supplied to me by my ISP.  If I disconnect the wired Eero, I will have no Internet WiFi signal.

      Like
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      Nanin eero does not make pods.  Google uses these.

       

      Eero make mesh access points. Just clarifying the terms that should be used.

       

      In any case, band steering does not guarantee your devices will connect to 5ghz.  If the devices have connected consistently before it will try.  Otherwise, they will connect to 2.4.

       

      You should make sure your device drivers are up to date as well. In early December, Intel, Nvidia, and Microsoft came out with updates causing issues of staying connected to wireless.  Sound and Video along with Bluetooth were so issues.

      Like
      • Nanin
      • Nanin
      • 1 mth ago
      • Reported - view

      Sdworman Many thanks for your detailed reply. I really appreciate it.  I am attaching 2 photos of one of the eero's   as this may further illustrate the pods that I have been supplied with. 

      Like
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      These are generation 2 mesh access points.  Have you updated your devices drivers?  Also, I would reach out to eero support.  They can see what is happening.

      Like
      • Nanin
      • Nanin
      • 1 mth ago
      • Reported - view

      Sdworman what is the best approach to check for available drivers and if any  install them, please?

      Like
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      Nanin 

      Like
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      Sdworman you go online.  

      Like
    •  You said it, man! With the never ending MS W.1 0 Updates, the most recent 4 in Dec.'20-Jan.2021  messed up my PC, again to the point that it cannot Install 2 of them (Win.10, 64bit, Jan. 2021) "Overall MS Win.10 64 Security Updates".  In Dec. I updated my Samsung Gal.Tab  7+ hoping to address frustrations w/Gal.Tab.6 inability to add POP3 email accounts, access phone & SMS  capabilities. I assumed it had to do w/overall issues with FIOS. So,  on Jan.14  I ended a 40 yr. addiction to VZ, am now "clean" of all services and signed on with RCN for LL & ISP and hence, enters eeros. The eeros hub seemed to  function for the Installer but I clearly noticed immediate issues with its Beacon.  Then, as soon as I registered my new eeros equipment as instructed by Installer, all erros' lights went out. No light on the hub, red on the beacon. I conducted  a Hard reset (equipment was still registered to another account) but lights are out on hub and nothing has helped the beacon (S# registered to another account). I gave up.  The PC works w/ Ethereal cable to Modem, the One+8 phone  is working wirelessly with the Modem and the eeros app, installed on cell and Tablet, functions for cell only.   I've lost wireless connectivity to 1. The printer (newish HP AIO) which worked with FIOS and the 2. Sam.Tab. S7+  "cannot find any eeros equipment" . I'm wirelessly connected thru the modem but where is the promised eeros security? I also determined w a PC Network Check,that Installer established connection to PC thru an old Network, not the one I've used for years. I tried to change the PC Wireless Adapter  pto use the proper Connection then lost all Internet connectivity to all devices including the PC.  Should I wipe out my eeros account and start fresh or ask Tech support to send new equipment? 

      Like
  • I'm referring to device drivers for your computers and devices that use wireless.

     

    You should reach out to eero support for more troubleshooting.  They might have a resolution for your issues.

    Like 1
  • So just upgraded to the eero 6 system and it doesn't allow me to use some of the same optimizing options in the app but says they're there to use like the optimize for conference and gaming unlike when I had the eero 5 network system was wondering why is that 

    Like 1
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      Deadnutz187 I have the option to Optimize for Conferencing and Gaming and I am using eero 6.  Just to make sure, you are looking in the AP under Discover -> eero Labs -->

      Interesting enough, the network I do not have Wifi6 on, does not have that option...

      Like
  • Same. Assume WiFi 6 handles bandwidth efficiently enough without beta patch.

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  • So, as with many others i have seen with printer related issues, i found that turning off wpa3 and band steering lets me connect to my HP Envy 5300. Without doing this the printer will not connect to any device in my house. ie, windows laptops, iphones, desktop. 
    Im fully up to date with all software and firmware. Is this my only option? Its just i get my daughter coming to me at random times of day and NIGHT to turn them off so she can print a Harry Styles picture 🤨

    Like 1
      • Sdworman
      • Sdworman
      • 1 mth ago
      • 1
      • Reported - view

      Adams WPA 3 is not supported for this printer.  I posted before on this.  When I setup the eero to use WPA3 encryption, my printer stopped working.  WPA3 is still not widely supported.

      Like 1
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      Adams also, as I stated earlier band steering is beta for eero Labs.  When applied, the access point will check to see the device that is trying to connect to the wifi can support 5GHz vs. the 2.4GHz band.  If it cannot, then the device should connect to 2.4GHz.  I have mine tuned on, and do not have connection issues.  If you have connection issues with this, then you might have a coverage issue in your house which would have nothing to do with the band steering.  HTH...  Scott

      Like
    • Sdworman shouldn't your device use WPA2 automatically if WPA3 does not work? I think that is the way it is supposed to work, although eero does warn that some devices may not work if wpa3 is enabled. I can't imagine why. I would think the router should figure it out. 

      Like
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      JimmieJohn if you enable wpa3 then there is no wpa2 enabled to connect.  You are selecting encryption method for the ssid.  There can only be one type at a time supported.  Unless you setup a separate network which you cannot do at the same location.

      Like
    • Sdworman hey buddy, I appreciate your reply, but... that is not my experience.  Right now my eero says my phone is connected with 'advanced security (WPA3)', but my tablet is connected with 'basic security (WPA2)'. Quite a few devices don't even mention one or the other, but maybe they are ethernet connected.? I should have checked that before I started typing this. 

      I really appreciate this forum and its contributors. 

      Like
    • Sdworman that’s not true. It runs in a “compatibility” type mode where it will try and let non-WPA3 compatible devices still connect—although some devices will struggle with this and fail to connect. The main thing is that you aren’t really getting the benefits of WPA3 unless all your devices are connecting through WPA3.

      Like 1
  • Hi. Desperately need eero to improve roaming/faster switching between devices in for iOS and macOS devices. It’s a matter of reflecting the roaming protocols in apples guide https://support.apple.com/en-us/HT202628

    Like 1
  • Optimize for Conferencing and Gaming:

    Contacted support about this and they reply that it is not supported yet with Eero pro 6 😑

    Like 1
  • The band steering seemed to directly prevent me from connecting my Roku tv and Kindle. Once I disabled band steering, both connected no problem.

    Like
      • Sdworman
      • Sdworman
      • 1 mth ago
      • Reported - view

      Polznb01 The band steering is used to "steer" a 5 GHz capable device to connect with less congestion.  Do your Roku TV and Kindle support 5GHz?  And keep in mind, the Band Steering is still in beta for the eero Labs.  It's not going to always work at the moment.

      Like
      • Polznb01
      • Polznb01
      • 1 mth ago
      • 1
      • Reported - view

      Sdworman The Roku TV is 5GHz capable. The Kindle however is not. Which is why I was a little confused on why it interfered with the Roku. That said, the tech is in beta and I understand these things will happen. But this is an example of something that clearly needs fixing. 

      Like 1
      • Sdworman
      • Sdworman
      • 1 mth ago
      • 1
      • Reported - view

      Polznb01 band steering in general, is a suggestion.  This is not a eero technology.  This is a wireless feature supported across many vendors.  

      It would be great if 2.4GHz can be turned off.  Eero does not have this yet, but it should.

      Like 1
    • Polznb01 band steering on any brand of WiFi access points can be problematic (even enterprise grade APs). It’s not just an eero problem. Client devices will sometimes struggle to connect when band steering is enabled.

      Like 1
  • Good afternoon - I noticed that when the enhanced WPA3 security is enabled my sons iPad was not able to join. When I researched the issue I found a thread from someone else on an Apple chat board that had the same issue with an older iPhone. I turned off the added WPA3 security in the eero beta and it was able to connect without issue. 
     

    the issue seems to be with older Apple devices that have not been upgraded recently. My personal phones and iPad connect with the WPA3 enhancements enabled. 

    hope this helps

    Like 1
  • Hi eero Team,

     

    simple Feature request I just want to shut down the ssid (wifi signal) completely at night maby with the profiles... But I just want an automated workflow and less emissions. ;) Would be really great and important to us... Greeting 

    Like
  • Mostly just makes my connection slow! I got 1GIG fastest available but I can’t even finish a zoom interview 

    Like
  • Hello Eero Labs:

     

    Great stuff so far. Few competitive suggestions:

    1. Better network diagnostic tools - as a user it is hard to distinguish what caused an internet connection to be faulty this not just for a simple on/off connection but more specifically for streaming (zoom calls, or gaming). It could be the ISP, the actual eero hardware connections, the wifi signal, and also peripherals in between such as caldigit TS3 plus network interface. Or the computer itself. So many fault lines and no easy means to tell which one while on a call. 

     

    2. Device bandwidth breakdown - be able to tell which devices used the most communications and over time would be great. This would help determine if a device is sucking up bandwidth or cluttering the network with excessive pings, making the routers unable to process other calls on the network.

     

    3. ability to VPN specific device out to other locations. This is specific to gaming, and helps make a PlayStation/XBox look like they are in a foreign country.

     

    4. WPA3 whitelist - the molecule devices on my network are not able to handle WPA3 just yet so having the ability to ignore certain devices would be great.

     

    5. Routing resolution - be able to show what devices are communicating with (ex iPhone 12 connected to Instagram, google, ... )

     

    thank you for your help with this.

    Like 1
  • My printer stopped working when I turned on advanced features. I’m trying to find out which feature, but I can’t sustain reboots right now... any ideas? Thanks

    Like
    • R1Amped either band steering or WPA3 (or both)

      Like
  • I activated WPA3, now our old Ipad 4th generation (2013) no longer connects to the WIFI, although eero recognizes it as WPA2

    Like
    • Fabi There is no requirement to activate band steering. It is a beta feature. eero will assign either WPA3 or WPA2 based on what each device supports.

      Like
      • Fabi
      • Fabi
      • 3 wk ago
      • Reported - view

      Clinically Speaking i think you‘ve got me wrong, the issue appears with WPA3 switched on. Band steering works with the old iPad

      Like
  • When I look at the discover tab, the eero labs option contains 4 items, one of which is "optimize for gaming and video conferencing", but when I click on eero labs, inside, there are only 3 option and the optimize one (which I presume.is the closest I can get to QoS) I not present; there are only 3 options there.

    Any idea why that is?

    I'm running the latest version of eero: 6.1.2-20 on two eero 6 pro devices

    Like 1
      • Ripxfit
      • Ripxfit
      • 2 wk ago
      • 1
      • Reported - view

      Sheepmaster same here, same version.

      Like 1
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