eero Labs features and feedback thread

Chanan Braunstein this is noted https://support.eero.com/hc/en-us/articles/360042523671-What-is-WPA3-

peterconnor66 

The eero like every mesh wireless product out there cannot reduce the speeds of your internet connection.  It's technically impossible.

Please stop posting false information.

I have 3 separate networks and have absolutely no issues. Different ISPs as well.

Call support to have them check your installation.

Sdworman  ever since I have used eero my internet has slowed it is pinging a plus nine, I would know it has slowed my internet down if it hadn’t I would not be wasting my time trying to fix it

peterconnor66 

peterconnor66 

Your internet is provided by your ISP.  Eero doesn't change anything on that since it's completely separate.

If your WiFi has slowed down, then this is most likely what you mean.

I would try the following.

Unplug all your eeros including the gateway.

Plug your laptop directly into the ethernet port of the ISP modem.

Your laptop will get an ip from the modem directly.

Once connected, surf and do a speedtest.

This is just to make sure your isp speeds are what you expect.

Now, unplug your laptop from the modem.  Plug the eero Gateway back into modem.

Once the gateway comes back online check your wifi connection on your laptop.  

If this is slow for you, then the gateway could be faulty.  If not, connect the next eero and repeat.

This is simple troubleshooting.

Also, eero support is fantastic and will assist in additional steps as needed.

Make sure all beta features are turned off on the app.  Check to make sure the DNS eero is using is the ISP DNS.

HTH.

peterconnor66 ping is not a great troubleshooting command.  Most isps will drop packets since it is not prioritized.  Also, pings over Wifi are more prone to drop the packets due to interference of signals.  Make sure the ethernet cable that connects to your gateway is good.  Also, do you have a switch on the network as well?  Lastly, are you pinging internally or externally?  You also should send you ping capture to eero to look at this further.

HTH

Sdworman don’t buy a new car when it breaks down the mechanic tells you to fix it. Eero are the cause of the problem, I had no problem with BT or sky router the ping was at 2 max 3 with them 

Do the troubleshooting.  It's not eero.  Call support and stop posting to complain about a no issue.

nikib turn off wpa3.  This is still under development with eero.  Also, your devices may not even support this.

CodeGrue eero ap placement is already built into the app.  look up the mac address using mac address lookup.  Your feedback here needs to be sent to CS not on this forum.  EERO does not review this site.  This is a user community.  As for your suggestions, this is not a priority for EERO since this is not something typically supported in home networks.  Most home users just want to connect to the internet.  Most home users do not know these features could exist.  So the need is not going to see development anytime soon.  Granted other vendors may have some of these features, but it's not something most users are seeking..  You want a firewall, then buy one and add this to your network.  

Sdworman I am slightly confused about Eero not looking at this site because I got here from a link within the app that says to leave feedback here on beta labs

Sdworman most home users want a decent speed that dose not ping at 1000 (lag) as I said before since using eero this is what is happening to my internet, it did not happen when using my BT router 

peterconnor66 contact cs.  Ping is to check connectivity of a device.  You don't use it to check speeds.  I don't even know the brands you mention.

Contact cs and work this out.  There is something wrong with your setup.

As I've mentioned I have 3 separate networks setup with separate houses.  None have any speed issues.

Good luck.

Sdworman I have contacted them thanks for reply 

peterconnor66 wow that was quick.  Glad it's all working again.

Sdworman no it’s not work property yet I was thanking you for you help I am now in contact with eero labs thanks again

peterconnor66 you're welcome.  Hope it gets resolved soon.  They're really good if you call rather than email.

Sdworman the app literally states to use this forum for feedback to let them know how they can improve 

Sdworman my dude.   It literally says at the top of the page to put development ideas on the page.   So, if it isn’t monitored it’s going to just be a page of people bitching about their eeros.  . I would also stop getting butthurt about people complaining, it’s inevitable.  

danoutlaw3 call customer service to get a faster response.  This information on this page will get overlooked.  When you call a case is opened and can be tracked.  The time it took to post, you could call.

Sdworman I’ve already called customer service.  It didn’t help.   They told me to plug all my eeros in.  I was sitting right next to one plugged in and this still happened.  I came here to get advice from other community members.   Thanks.  

danoutlaw3 what issue are you facing?  I can help

Jeffrey Shaw eero is charging you $100/mo? Eero+ is only $9.99/mo. I think you're confusing eero with your ISP. 

Optimize for Conference and Gaming isn't intended to improve a bad Internet connection. It just does load balancing, so you can download games in the background while you play without hogging all the bandwidth. 

Calion it is the lag that is the problem with eero when I do a speed test the ping is at 600 the speed from isp is at 150 fiber which it should be, but the lag from the eero is 600 which slows down the speed to other devices I have tried to address this with eero labs and they have not come up with a solution 

What is the ping just from the modem?

Calion the eero is the router the ping from the eero router is 600 the ping causes the devices to lag I have 4 devices connected to the eero router 

peterconnor66 I didn't ask about the router. I asked about the modem. Plug a laptop into the modem via Ethernet and run Speedtest. 

Calion  the eero is my modem ie router 

peterconnor66 How do you get Internet?

Calion through the eero the eero is connected to the internet the erro is my modem 

peterconnor66 How does Internet enter your house?

Calion through the eero I use the eero as a modem 

peterconnor66 The eero only accepts an Ethernet cable. I assure you that the cable coming into your house is not Ethernet. 

Calion I connect the eero to the internet through the box on the wall with a Ethernet net cable I do not have a modem the eero is the modem which connects straight to the internet. I am in the UK maybe things are different where you are

peterconnor66 There's a modem of some sort somewhere. If you live in an apartment building, you may not have access to it. 

What I'm trying to get at is that the problem is probably with your ISP, not your router. 

Calion But it doesn't matter. Plug your laptop into the Ethernet from the wall and run Speedtest. 

Calion I live in a house how do you connect your modem to your internet through a Ethernet cable that is how I do it  the eero which is also a modem. Thanks for the advice but the isp is at the speed it should be it i when it goes through the eero that the lag happens 

peterconnor66 What's the latency when you hook a laptop to the Ethernet port in the wall and run Speedtest?

Calion I have exactly the same problem. Have 3 x Eero 6 Plus and was looking forward to improved latency for all devices around the house. I've noticed that my latency increases considerably when I enable the feature, so I've basically turned it off. I'm now using my Eeros as AP's and reconnected my Ubiquiti Edgerouter X to do the SQM for me.  I'm sure something is wrong with the firmware as it has such good reviews historically. 

Can I get an official response on this? The basic reason I was excited about getting an Eero simply isn’t working.

Calion If you have a 6 model, the feature is really bad. It's VERY good on the 2nd gen model though (non wi-fi 6).

eerofan Harumph. Yes, I have a 6. 

My fear is that this feature isn’t designed for downloading at all. Here’s the description:

>Optimize for Conferencing and Gaming makes the most difference with wifi activities that require high bandwidth and low latency. For example, when you’re streaming 4K video while also browsing the web or playing a video game. While Optimize for Conferencing and Gaming ensures every device still has bandwidth access, you may see slower performance on certain devices. 

Nothing about downloading, just streaming. So perhaps the Eero doesn’t know to deprioritize downloads.

td76 never happened to me in the past 8 years.  My devices always reconnect with no intervention.   I would call eero directly to troubleshoot further.

HTH

Sdworman they reconnect but not always to the same eero. Devices will reconnect to the first available eero. I have 4 total eeros so it's really working as designed

td76 correct.  Devices will connect to the best available eero based on the best path to get back out to the internet.  This is how mesh works.

Sdworman eero is supposed to maintain the best connection across the network and it's devices. Eventually, most devices switch back to the eero it was previously connected to and identified as it's best connection. Reboots don't retain this connection information. It's a request many others have made. We all know how mesh works. The system also knows what device was previously connected, when, and to which eero. There are even Alexa integration features that depend on locating a device based on the eero is connected or nearest. A system reboot should reconnect the devices as previously done. 

td76 this is not how mesh is designed.  A device connects to the best possible eero in this case for the fastest route.  The wifi network is never constant.  It will always be dynamic.

Yes, eero knows what was connected previously.  Eero also checks the SNR and decides what the best eero will be for the device.  Every vendor does this.

Now chosing between 2.4 and 5.0 is something eero should work to change.  Turning off 2.4  completely will get rid of most if not all the network congestion.

Sdworman you're just insistent on repeating your same statements. On a reboot, they do not connect to the best device they reconnect to the first. They later correct in most cases. Please stop replying when you don't understand I'm not saying it isn't working as designed but how it could be working since each eero device logs its connected devices and connection history.  

Sdworman this has actually been a long discussion over many years with the eero team and community. https://community.eero.com/t/80zzmb/choosing-specific-nodes-for-devices

td76 and https://community.eero.com/t/m2m9k2

td76 I'm reiterating what has been discussed over and over.  Not even sure why you posted this to start.  It is working by design.

Sdworman no, you're just being obstinate. If you read the other long threads, this is a long standing request. eeros know the difference between roaming and static device types such as mobile phones vs appliances that will never move between nodes. Having static devices paired to certain nodes would not be difficult programming. This forum also by design is to request features to improve issues or performance. There are many threads discussing issues that are 'working as designed' as this is a forum to discuss and give feedback of features at the request of eero. Many features in labs and other software updates have been 'redesigned' due to such feedback. In the tech world, 'Working as designed' often doesn't mean 'Working as intended' or 'Working as it could' Again, if you read the thread, eero has acknowledged the request.

Sdworman additionally, eero has already acknowledged in other threads regarding this the static devices should never roam. They should always reconnect to the closest node vs the first available. Several suggestions to ensure this actually happens have included assigning static fixed devices to specifc nodes, wait for all nodes to come online before processing connection requests, periodically check if static devices are indeed connected to the closest node as there are already intended to connect to.

td76 Obstinate - wow big words...  This is not how roaming works.  There is no such thing as a static device.  This is not even a network term.  

Sdworman OMG. Static device vs roaming. Device types are assignable in the app such as 'appliances categories' 'Garage doors ' etc. These means they are non roaming devices\they will never move in the location and will maintain distance to\ from nodes. Again, eeror's own replies mention static devices should only reconnect to their closest nodes.

danoutlaw3 especially since the app knows the device types that will never if rarely move. Why would 'washer\dryer' or any other fixed devices including those you mentioned be assigned to a further node on a reboot\etc? Room for improvement.

Dawg72 your isp or your devices.  Not eero.