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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

1097 replies

    • CodeGrue
    • 1 yr ago
    • Reported - view

    Can we actually get some new features in the app? It's been literally years for features beyond bug fixes.

    - tool to detect node signal strength for locations / placement assistance

    - ability to filter/sort the device list. We need to find devices by MAC address to ID them, for example. This is a very common need. This honestly would be a week's work worst case for a junior dev.

    - give a prompt when a device is joining the network for the first time to approve or block. Use case is the iphone private mode IPs. I want to have the owner disable private mode on their phone, not allow them to constantly look like new devices on the eero and jump outside of their assigned profiles.

    You guys are owned by Amazon now. Frontier is reselling your devices  You should have the funding to blast part competitor feature sets.

      • peterconnor66
      • 1 yr ago
      • Reported - view

      Sdworman no it’s not work property yet I was thanking you for you help I am now in contact with eero labs thanks again

      • Sr. Eero wireless engineer
      • Sdworman
      • 1 yr ago
      • Reported - view

      peterconnor66 you're welcome.  Hope it gets resolved soon.  They're really good if you call rather than email.

      • td76
      • 1 yr ago
      • Reported - view

      Sdworman the app literally states to use this forum for feedback to let them know how they can improve 

      • danoutlaw3
      • 1 yr ago
      • Reported - view

      Sdworman my dude.   It literally says at the top of the page to put development ideas on the page.   So, if it isn’t monitored it’s going to just be a page of people bitching about their eeros.  . I would also stop getting butthurt about people complaining, it’s inevitable.  

      • Sr. Eero wireless engineer
      • Sdworman
      • 1 yr ago
      • Reported - view

      danoutlaw3 call customer service to get a faster response.  This information on this page will get overlooked.  When you call a case is opened and can be tracked.  The time it took to post, you could call.

      • danoutlaw3
      • 11 mths ago
      • Reported - view

      Sdworman I’ve already called customer service.  It didn’t help.   They told me to plug all my eeros in.  I was sitting right next to one plugged in and this still happened.  I came here to get advice from other community members.   Thanks.  

      • Sr. Eero wireless engineer
      • Sdworman
      • 11 mths ago
      • Reported - view

      danoutlaw3 what issue are you facing?  I can help

    • Sr. Eero wireless engineer
    • Sdworman
    • 1 yr ago
    • Reported - view

    To be direct, contact CS.  Feedback from this site is often overlooked.

    • Dancole
    • 1 yr ago
    • Reported - view

    When is the Alexa Skill and using Echo Dot 5th Gen as an extender going to be enabled in Australia?

    • Jeffrey_Shaw
    • 1 yr ago
    • Reported - view

    Would be nice if the conference and gaming prioritization feature actually prioritized gaming like it claims it does, when you're supposed to have DL speeds of up to a Gbps and never quite get over 300 Mbps, that clearly shows that it's not prioritizing anything, I have less lag and jitter running my consoles through a highspeed cellular hotspot than I do using the eeros, the fact that I play ranked pvp and have been banned for leaving early which is when the net is so bad I get booted from the games sometimes every couple of minutes, please fix your net or honestly quit advertising something you can't provide especially at a monthly payment of nearly $100.00, had better gaming experiences using Comcast Xfinity Blast, and if it was available at my current location I wouldn't give Mediacom or the eeros system a thought, fix your products 

      • Calion
      • 1 yr ago
      • Reported - view

      Jeffrey Shaw eero is charging you $100/mo? Eero+ is only $9.99/mo. I think you're confusing eero with your ISP. 

       

      Optimize for Conference and Gaming isn't intended to improve a bad Internet connection. It just does load balancing, so you can download games in the background while you play without hogging all the bandwidth. 

      • peterconnor66
      • 1 yr ago
      • Reported - view

      Calion it is the lag that is the problem with eero when I do a speed test the ping is at 600 the speed from isp is at 150 fiber which it should be, but the lag from the eero is 600 which slows down the speed to other devices I have tried to address this with eero labs and they have not come up with a solution 

      • Calion
      • 1 yr ago
      • Reported - view

      What is the ping just from the modem?

      • peterconnor66
      • 1 yr ago
      • Reported - view

      Calion the eero is the router the ping from the eero router is 600 the ping causes the devices to lag I have 4 devices connected to the eero router 

      • Calion
      • 1 yr ago
      • Reported - view

      peterconnor66 I didn't ask about the router. I asked about the modem. Plug a laptop into the modem via Ethernet and run Speedtest. 

      • peterconnor66
      • 1 yr ago
      • Reported - view

      Calion  the eero is my modem ie router 

      • Calion
      • 1 yr ago
      • Reported - view

      peterconnor66 How do you get Internet?

      • peterconnor66
      • 1 yr ago
      • Reported - view

      Calion through the eero the eero is connected to the internet the erro is my modem 

      • Calion
      • 1 yr ago
      • Reported - view

      peterconnor66 How does Internet enter your house?

      • peterconnor66
      • 1 yr ago
      • Reported - view

      Calion through the eero I use the eero as a modem 

      • Calion
      • 1 yr ago
      • Reported - view

      peterconnor66 The eero only accepts an Ethernet cable. I assure you that the cable coming into your house is not Ethernet. 

      • peterconnor66
      • 1 yr ago
      • Reported - view

      Calion I connect the eero to the internet through the box on the wall with a Ethernet net cable I do not have a modem the eero is the modem which connects straight to the internet. I am in the UK maybe things are different where you are

      • Calion
      • 1 yr ago
      • Reported - view

      peterconnor66 There's a modem of some sort somewhere. If you live in an apartment building, you may not have access to it. 

       

      What I'm trying to get at is that the problem is probably with your ISP, not your router. 

      • Calion
      • 1 yr ago
      • Reported - view

      Calion But it doesn't matter. Plug your laptop into the Ethernet from the wall and run Speedtest. 

      • peterconnor66
      • 1 yr ago
      • Reported - view

      Calion I live in a house how do you connect your modem to your internet through a Ethernet cable that is how I do it  the eero which is also a modem. Thanks for the advice but the isp is at the speed it should be it i when it goes through the eero that the lag happens 

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