Hello Cristian ,

In my experience it is usually the device that ends up being the decider on whether or not it stays connected to a network. It is also important to remember that the WPA3 feature in the eero app is still a beta feature that is still be optimized. We would like to look into this for you if you have time to reach out to support so we can gather information about the device or devices that are experiencing difficulty accessing the network while WPA3 is enabled and look into this on the backend for you. If you would like you give us a call you can use the link below to locate the best number to call. If you would like to troubleshoot over email, please follow the directions that I will be direct messaging you shortly.

https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

Hello Cristian ,

Good to know that disabling WPA3 allowed your devices to connect to your network. If you have time, I would like to get additional information about the devices you experienced the drops with WPA3 enabled on your network. Can you send me an email so I can verify your account and gather more information about the devices that were experiencing this?

Hello Calion ,

I would like to get your device information as well. I will send you direct message on how to get that information to me. But keep in mind that everything that cMoo82 said is true. Some older devices are just not going to be able to support WPA3 or connected to a network that has WPA3 enabled on it. Something to keep in mind is that you do not need WPA3 enabled to use Optimize for Conferencing and Gaming to be enabled. I will send you that information on out to get that information to me soon over Direct Message.

Hello Calion ,

I understand that this can be frustrating. This can be a very difficult topic to understand. I will share some information from our knowledge base article that explains this a little better.

Issues to watch out for

Even though transition mode is designed to support WPA2 and WPA3 simultaneously, our testing has revealed interoperability issues with some legacy devices. We would like to highlight a few of the interoperability symptoms we have encountered to help prepare you for some behavior you may experience:

1. Clients appear to be associated using WPA2 but cannot get an IP address because the DHCP client on the connected device is not responding to incoming packets from the eero APs
2. The eero network appears as an “Open” network, preventing clients from connecting
3. When attempting to connect to the eero network from a list of available wifi networks, the client device is unable to connect
4. Client devices display an 'incorrect password' error when attempting to connect
5. Client devices switch continuously between WPA2 and WPA3 and ask for the password every time

If you notice a device isn’t able to connect after turning on WPA3 or if you're seeing other symptoms mentioned above, you may need to update that device to the latest available software or use an updated device if available. We recommend contacting the device manufacturer for any devices that have difficulty connecting when WPA3 is enabled.

Known Problematic Devices

Below are some of the devices or software versions may have compatibility issues with WPA3.

• Devices using Apple iOS 12.2 (newer versions of iOS work correctly)
• Chamberlain MyQ Garage Door Opener

This can be found in our article that goes over WPA3. Here is the link if you would like to see the full article: https://support.eero.com/hc/en-us/articles/360042523671-What-is-WPA3-

I understand that this is not a resolution to the behavior you are experiencing. But iOS 10 devices, from everything I have found on the subject, are not able to join WPA3 networks even if those networks have a transitional mode that supports some WPA2 connections while WPA3 is active like what the eero offers. You can also find more information regarding this in this link: https://support.apple.com/guide/security/protocol-security-sec8a67fa93d/web

Hello anotherJmartin ,

If a device that doesn't support WPA3 connections, can connect to a WPA3 network that uses a transition mode like eero, then it should still connect to the network but it will use WPA2 since it is not able to connect to WPA3. From what I researched, some older versions of iOS do not support connecting WPA3  "transition mode" and so would not be able to connect. That is entirely handled on the iOS firmware and software and it entirely out of the hands of eero. 

https://support.eero.com/hc/en-us/articles/360042523671-What-is-WPA3-

Hello Mike Porkert ,

Thank you for reaching out to us and welcome to The Community! Were the devices able to connect to your network with WPA3 enabled prior to the update? When you connect the devices with WPA3 disabled can you check to see if the devices have any firmware updates? Are you able to verify if the devices are able to connect to WPA3 networks?

Hello Mike Porkert ,

Ahh that makes sense. So Legacy turns your 2.5GHz bandwidth back to WiFi 5 instead of WiFi 6. There is a possibility that the devices are having problems with WiFi 6. If they work correctly with legacy mode enabled I would keep that enabled so your devices work correctly. Check with the manufacturers of the devices and ask them if their devices are able to connect to WiFi 6 networks as well if you have the time.

Hello Mike Porkert ,

That is really interesting. Keep an eye on it and if the device continues to have issues mark down the time and date and let me know so we can check the logs on our back end.