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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

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  • Port Forwarding - it would be nice to have a switch to enable/disable a port forward instead of having to delete the entry if you need to disable it for security. 

    Like
  • Add WPA3 support for Tesla Wall Charger. 

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  • Hi

     

    I would love these features

    1. Easy way to change default gateway IP to some other than one ending in '.1' , ie 10.0.0.125

    2. Ability to toggle 2.4ghz and 5ghz off

    3. Option to choose seperate SSIDs for 2.4/5ghz

    4. Web interface for the router screens (not so important)

    5. Channel selection for wifi Bands 

    Like
  • I've noticed that when running a speed test from dslreports or fast.com I always get a better bufferbloat result with 'Optimise for video conferencing' and gaming turned off!

    With previous systems I've owned such as Unifi - I would get better ping times under load when SQM was enabled.

    I thought that SQM should have a positive effect on buffer bloat tests, not make it worse, unless the way that "Optimise for video conferencing and gaming" is implemented on the Eero works a bit differently. 

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  • Not working right haven’t had it a week configuration may not be set right it’s slower than cable was, what’s your phone number so I can call and walk me through this or we just got a lemon

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  • Should have went to Mediacom it’s 99.999% better I knew better always have had trouble with this service 

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  • When you run a speed test, you don't do this using the eero app.

    The closer the speed test server the faster the results.

    So, it's not eero slowing down internet speeds.

    You need to plug an ethernet cable directly into your isp router to test your speeds. 

    But a true speed test is opening multiple sessions on your computer, download a large file, and calculate the time it takes to download the file.

    From your friendly Network Engineer.

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  • I need wpa3 to still enable all other older wpa security protocol for some reason enabling this disables a lot of devices connecting to the network, please make this backwards compatible!

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  • When WPA3 is turned on, Chamberlain Smart Garage Hub won’t connect. I verified this multiple times by just toggling the WPA3 in the beta labs on and off and it drops once it’s turned on and reconnects when it’s turned off

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  • Absolutely crap router slows down broadband yo-yo WiFi would not recommend 

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  • If you want super slow broadband get a eero absolute crap slower than a snail

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      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 1 mth ago
      • Reported - view

      peterconnor66 

      The eero like every mesh wireless product out there cannot reduce the speeds of your internet connection.  It's technically impossible.

      Please stop posting false information.

      I have 3 separate networks and have absolutely no issues. Different ISPs as well.

      Call support to have them check your installation.

      Like
    • Sdworman  ever since I have used eero my internet has slowed it is pinging a plus nine, I would know it has slowed my internet down if it hadn’t I would not be wasting my time trying to fix it

      Like 1
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 1 mth ago
      • Reported - view

      peterconnor66 

      Like
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 1 mth ago
      • Reported - view

      peterconnor66 

      Your internet is provided by your ISP.  Eero doesn't change anything on that since it's completely separate.

      If your WiFi has slowed down, then this is most likely what you mean.

      I would try the following.

      Unplug all your eeros including the gateway.

      Plug your laptop directly into the ethernet port of the ISP modem.

      Your laptop will get an ip from the modem directly.

       

      Once connected, surf and do a speedtest.

      This is just to make sure your isp speeds are what you expect.

      Now, unplug your laptop from the modem.  Plug the eero Gateway back into modem.

      Once the gateway comes back online check your wifi connection on your laptop.  

      If this is slow for you, then the gateway could be faulty.  If not, connect the next eero and repeat.

      This is simple troubleshooting.

      Also, eero support is fantastic and will assist in additional steps as needed.

      Make sure all beta features are turned off on the app.  Check to make sure the DNS eero is using is the ISP DNS.

      HTH.

      Like
  • Why is ping so high now I’m using eero

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      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 1 mth ago
      • Reported - view

      peterconnor66 ping is not a great troubleshooting command.  Most isps will drop packets since it is not prioritized.  Also, pings over Wifi are more prone to drop the packets due to interference of signals.  Make sure the ethernet cable that connects to your gateway is good.  Also, do you have a switch on the network as well?  Lastly, are you pinging internally or externally?  You also should send you ping capture to eero to look at this further.

       

      HTH

      Like
    • Sdworman don’t buy a new car when it breaks down the mechanic tells you to fix it. Eero are the cause of the problem, I had no problem with BT or sky router the ping was at 2 max 3 with them 

      Like
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 1 mth ago
      • Reported - view

      Do the troubleshooting.  It's not eero.  Call support and stop posting to complain about a no issue.

      Like
  • Hi, i have 3 devices that consistently goes offline e when I enable the WPA3. Is there a way to utilize this and also keep the those 3 online? Thank you.

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      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 1 mth ago
      • Reported - view

      nikib turn off wpa3.  This is still under development with eero.  Also, your devices may not even support this.

      Like
  • Can we actually get some new features in the app? It's been literally years for features beyond bug fixes.

    - tool to detect node signal strength for locations / placement assistance

    - ability to filter/sort the device list. We need to find devices by MAC address to ID them, for example. This is a very common need. This honestly would be a week's work worst case for a junior dev.

    - give a prompt when a device is joining the network for the first time to approve or block. Use case is the iphone private mode IPs. I want to have the owner disable private mode on their phone, not allow them to constantly look like new devices on the eero and jump outside of their assigned profiles.

    You guys are owned by Amazon now. Frontier is reselling your devices  You should have the funding to blast part competitor feature sets.

    Like 1
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 1 mth ago
      • Reported - view

      CodeGrue eero ap placement is already built into the app.  look up the mac address using mac address lookup.  Your feedback here needs to be sent to CS not on this forum.  EERO does not review this site.  This is a user community.  As for your suggestions, this is not a priority for EERO since this is not something typically supported in home networks.  Most home users just want to connect to the internet.  Most home users do not know these features could exist.  So the need is not going to see development anytime soon.  Granted other vendors may have some of these features, but it's not something most users are seeking..  You want a firewall, then buy one and add this to your network.  

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    • Sdworman I am slightly confused about Eero not looking at this site because I got here from a link within the app that says to leave feedback here on beta labs

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    • Sdworman most home users want a decent speed that dose not ping at 1000 (lag) as I said before since using eero this is what is happening to my internet, it did not happen when using my BT router 

      Like 1
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 1 mth ago
      • 1
      • Reported - view

      peterconnor66 contact cs.  Ping is to check connectivity of a device.  You don't use it to check speeds.  I don't even know the brands you mention.

      Contact cs and work this out.  There is something wrong with your setup.

       

      As I've mentioned I have 3 separate networks setup with separate houses.  None have any speed issues.

       

      Good luck.

      Like 1
    • Sdworman I have contacted them thanks for reply 

      Like
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 1 mth ago
      • Reported - view

      peterconnor66 wow that was quick.  Glad it's all working again.

      Like
    • Sdworman no it’s not work property yet I was thanking you for you help I am now in contact with eero labs thanks again

      Like
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 1 mth ago
      • Reported - view

      peterconnor66 you're welcome.  Hope it gets resolved soon.  They're really good if you call rather than email.

      Like
      • td76
      • td76
      • 4 wk ago
      • Reported - view

      Sdworman the app literally states to use this forum for feedback to let them know how they can improve 

      Like
  • To be direct, contact CS.  Feedback from this site is often overlooked.

    Like
  • When is the Alexa Skill and using Echo Dot 5th Gen as an extender going to be enabled in Australia?

    Like
  • Would be nice if the conference and gaming prioritization feature actually prioritized gaming like it claims it does, when you're supposed to have DL speeds of up to a Gbps and never quite get over 300 Mbps, that clearly shows that it's not prioritizing anything, I have less lag and jitter running my consoles through a highspeed cellular hotspot than I do using the eeros, the fact that I play ranked pvp and have been banned for leaving early which is when the net is so bad I get booted from the games sometimes every couple of minutes, please fix your net or honestly quit advertising something you can't provide especially at a monthly payment of nearly $100.00, had better gaming experiences using Comcast Xfinity Blast, and if it was available at my current location I wouldn't give Mediacom or the eeros system a thought, fix your products 

    Like
      • Calion
      • Calion
      • 1 mth ago
      • Reported - view

      Jeffrey Shaw eero is charging you $100/mo? Eero+ is only $9.99/mo. I think you're confusing eero with your ISP. 

       

      Optimize for Conference and Gaming isn't intended to improve a bad Internet connection. It just does load balancing, so you can download games in the background while you play without hogging all the bandwidth. 

      Like
    • Calion it is the lag that is the problem with eero when I do a speed test the ping is at 600 the speed from isp is at 150 fiber which it should be, but the lag from the eero is 600 which slows down the speed to other devices I have tried to address this with eero labs and they have not come up with a solution 

      Like
      • Calion
      • Calion
      • 1 mth ago
      • Reported - view

      What is the ping just from the modem?

      Like
    • Calion the eero is the router the ping from the eero router is 600 the ping causes the devices to lag I have 4 devices connected to the eero router 

      Like
      • Calion
      • Calion
      • 1 mth ago
      • Reported - view

      peterconnor66 I didn't ask about the router. I asked about the modem. Plug a laptop into the modem via Ethernet and run Speedtest. 

      Like
    • Calion  the eero is my modem ie router 

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      • Calion
      • Calion
      • 1 mth ago
      • Reported - view

      peterconnor66 How do you get Internet?

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    • Calion through the eero the eero is connected to the internet the erro is my modem 

      Like
      • Calion
      • Calion
      • 1 mth ago
      • Reported - view

      peterconnor66 How does Internet enter your house?

      Like
    • Calion through the eero I use the eero as a modem 

      Like
      • Calion
      • Calion
      • 1 mth ago
      • Reported - view

      peterconnor66 The eero only accepts an Ethernet cable. I assure you that the cable coming into your house is not Ethernet. 

      Like
    • Calion I connect the eero to the internet through the box on the wall with a Ethernet net cable I do not have a modem the eero is the modem which connects straight to the internet. I am in the UK maybe things are different where you are

      Like
      • Calion
      • Calion
      • 1 mth ago
      • Reported - view

      peterconnor66 There's a modem of some sort somewhere. If you live in an apartment building, you may not have access to it. 

       

      What I'm trying to get at is that the problem is probably with your ISP, not your router. 

      Like
      • Calion
      • Calion
      • 1 mth ago
      • Reported - view

      Calion But it doesn't matter. Plug your laptop into the Ethernet from the wall and run Speedtest. 

      Like
    • Calion I live in a house how do you connect your modem to your internet through a Ethernet cable that is how I do it  the eero which is also a modem. Thanks for the advice but the isp is at the speed it should be it i when it goes through the eero that the lag happens 

      Like
      • Calion
      • Calion
      • 1 mth ago
      • Reported - view

      peterconnor66 What's the latency when you hook a laptop to the Ethernet port in the wall and run Speedtest?

      Like
  • Optimize for Conference and Gaming isn't working. My base download speed is 22 Mbps. I'm downloading games in the background on my PS4. With OCG on, streaming TV is unwatchable, and Speedtest reports 3.61 Mbps. With OCG off, Speedtest reports 3.2 Mbps.

    OCG was a huge part of why I bought an eero. I just want to be able to watch TV and download things at the same time. Is there anything that can be done about this? Help!

    Like 1
      • Oakey
      • Oakey
      • 4 wk ago
      • 2
      • Reported - view

      Calion I have exactly the same problem. Have 3 x Eero 6 Plus and was looking forward to improved latency for all devices around the house. I've noticed that my latency increases considerably when I enable the feature, so I've basically turned it off. I'm now using my Eeros as AP's and reconnected my Ubiquiti Edgerouter X to do the SQM for me.  I'm sure something is wrong with the firmware as it has such good reviews historically. 

      Like 2
      • Calion
      • Calion
      • 2 wk ago
      • Reported - view

      Can I get an official response on this? The basic reason I was excited about getting an Eero simply isn’t working.

      Like
      • eerofan
      • eerofan
      • 2 wk ago
      • Reported - view

      Calion If you have a 6 model, the feature is really bad. It's VERY good on the 2nd gen model though (non wi-fi 6).

      Like
      • Calion
      • Calion
      • 2 wk ago
      • Reported - view

      eerofan Harumph. Yes, I have a 6. 

      My fear is that this feature isn’t designed for downloading at all. Here’s the description:

      >Optimize for Conferencing and Gaming makes the most difference with wifi activities that require high bandwidth and low latency. For example, when you’re streaming 4K video while also browsing the web or playing a video game. While Optimize for Conferencing and Gaming ensures every device still has bandwidth access, you may see slower performance on certain devices. 

      Nothing about downloading, just streaming. So perhaps the Eero doesn’t know to deprioritize downloads.

      Like
  • Would be nice if eero devices remembered which devices connect to them. When rebooting network for software updates or general reboots, it's a pain to get devices back on their correct eero devices

    Like
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 1 mth ago
      • 1
      • Reported - view

      td76 never happened to me in the past 8 years.  My devices always reconnect with no intervention.   I would call eero directly to troubleshoot further.

      HTH

      Like 1
      • td76
      • td76
      • 4 wk ago
      • Reported - view

      Sdworman they reconnect but not always to the same eero. Devices will reconnect to the first available eero. I have 4 total eeros so it's really working as designed

      Like
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 4 wk ago
      • Reported - view

      td76 correct.  Devices will connect to the best available eero based on the best path to get back out to the internet.  This is how mesh works.

      Like
      • td76
      • td76
      • 4 wk ago
      • Reported - view

      Sdworman eero is supposed to maintain the best connection across the network and it's devices. Eventually, most devices switch back to the eero it was previously connected to and identified as it's best connection. Reboots don't retain this connection information. It's a request many others have made. We all know how mesh works. The system also knows what device was previously connected, when, and to which eero. There are even Alexa integration features that depend on locating a device based on the eero is connected or nearest. A system reboot should reconnect the devices as previously done. 

      Like
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 4 wk ago
      • Reported - view

      td76 this is not how mesh is designed.  A device connects to the best possible eero in this case for the fastest route.  The wifi network is never constant.  It will always be dynamic.

      Yes, eero knows what was connected previously.  Eero also checks the SNR and decides what the best eero will be for the device.  Every vendor does this.

      Now chosing between 2.4 and 5.0 is something eero should work to change.  Turning off 2.4  completely will get rid of most if not all the network congestion.

      Like
      • td76
      • td76
      • 4 wk ago
      • Reported - view

      Sdworman you're just insistent on repeating your same statements. On a reboot, they do not connect to the best device they reconnect to the first. They later correct in most cases. Please stop replying when you don't understand I'm not saying it isn't working as designed but how it could be working since each eero device logs its connected devices and connection history.  

      Like
      • td76
      • td76
      • 4 wk ago
      • Reported - view

      Sdworman this has actually been a long discussion over many years with the eero team and community. https://community.eero.com/t/80zzmb/choosing-specific-nodes-for-devices

      Like
      • td76
      • td76
      • 4 wk ago
      • Reported - view
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 4 wk ago
      • Reported - view

      td76 I'm reiterating what has been discussed over and over.  Not even sure why you posted this to start.  It is working by design.

      Like
      • td76
      • td76
      • 4 wk ago
      • Reported - view

      Sdworman no, you're just being obstinate. If you read the other long threads, this is a long standing request. eeros know the difference between roaming and static device types such as mobile phones vs appliances that will never move between nodes. Having static devices paired to certain nodes would not be difficult programming. This forum also by design is to request features to improve issues or performance. There are many threads discussing issues that are 'working as designed' as this is a forum to discuss and give feedback of features at the request of eero. Many features in labs and other software updates have been 'redesigned' due to such feedback. In the tech world, 'Working as designed' often doesn't mean 'Working as intended' or 'Working as it could' Again, if you read the thread, eero has acknowledged the request.

      Like
      • td76
      • td76
      • 4 wk ago
      • Reported - view

      Sdworman additionally, eero has already acknowledged in other threads regarding this the static devices should never roam. They should always reconnect to the closest node vs the first available. Several suggestions to ensure this actually happens have included assigning static fixed devices to specifc nodes, wait for all nodes to come online before processing connection requests, periodically check if static devices are indeed connected to the closest node as there are already intended to connect to.

      Like
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 4 wk ago
      • Reported - view

      td76 Obstinate - wow big words...  This is not how roaming works.  There is no such thing as a static device.  This is not even a network term.  

      Like
      • td76
      • td76
      • 4 wk ago
      • Reported - view

      Sdworman OMG. Static device vs roaming. Device types are assignable in the app such as 'appliances categories' 'Garage doors ' etc. These means they are non roaming devices\they will never move in the location and will maintain distance to\ from nodes. Again, eeror's own replies mention static devices should only reconnect to their closest nodes.

      Like
  • Over the last week or so I’ve noticed that my connection is dropping frequently.  Usually for a few seconds and seems to be mostly on my phone, however, I am seeing more issues with my security cameras dropping off line and needing to be reconnected and some smart devices connecting to the furthest eero and having a poor signal.  Wondering why this is happening?  
     

    I agree that a feature should be added to allow to manually assign static devices (lightbulbs, Echos, etc).  There is no need for those to be hopping around.  They stay fixed in the same place.   

    Like 1
      • td76
      • td76
      • 4 wk ago
      • Reported - view

      danoutlaw3 especially since the app knows the device types that will never if rarely move. Why would 'washer\dryer' or any other fixed devices including those you mentioned be assigned to a further node on a reboot\etc? Room for improvement.

      Like
  • Why does my eero not connect to my wireless point to point internet services modem sometimes? It can take it up to 8 hours to connect. I am ready to dump the piece of garbage. I verify the signal with my laptop that the signal is working fine. I got tired of calling my local company and the techs telling me it’s working perfectly. It happens about monthly. 

    Like
  • I have had many problems with eero 6 and have turned of most of the features in the eeros app in settings I’ve turned off client steering, thread off, wan type default, uplink vlan off, advanced security off, add blocking off, which has improved my internet speed, hope this helps as I know how frustrating this has been for me

    Like 1
  • 👎

    Like
  • Open a ticket with eero by calling them.  It's one of the best tech support out there.

    Like
  • Most of time it's very slow why?

    Like
      • Sdworman
      • Sr. Eero wireless engineer
      • Sdworman
      • 2 wk ago
      • Reported - view

      Dawg72 your isp or your devices.  Not eero.

      Like
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