NMS_SALON  my ping is 9 to 10 when you buy something I don’t expect to spend hours trying to get it working eero is the worst router you could have

mkarnick 

 mkarnick This is a great find! So I have the exact same situation it seems. My employer swapped out my laptop last Aug. The new system has Win11 installed and has been dropping packets since, mainly while logged onto our VPN. The old system had no issues. I've gone through numerous troubleshooting options from removing/installing drivers and software packages but nothing works. I change to a different network and things seem to work just fine so ruled this to either my ISP or the eero. I've been playing around with various settings and following this thread trying different options and some are better than others but still see the drops here and there. 

I've now moved over to the guest net and initially I did see a drop here and there but realized I was connected to the farthest most device on my mesh. I move my connection to the closest device and all seems good for now. The tell tale sign will be during the day when I'm on zoom sessions while connected to the VPN. If I don't see drops from that then I think you've cracked it. AND this should be a relatively easy fix for the eero team as this has ARP table issues written all over it. Evan (eero support) If you're still out there, pick this up for a Jira ticket. I'll report back in a day or 2. 

elFin I binned the eero’s and replaced them with a different brand.  They have none of the issues with exactly the same placement. 
 

Glad you managed to sort yours out!

DNicholson62 their entire purpose is to stall until people give up. I spent months going back and forth over endless emails with them - started with basic network questions, went all the way down to blaming my Ethernet cords, and having me run the same ping tests over and over again, and at one point they just straight up ghosted me. Legitimately insulting. 
 

We recently moved and switched ISPs (new area). Kept the eeros in whatever box the movers stuffed them in and just used the standard router our ISP provides. Have not experienced a single issue since, and our overall speed is significantly faster. Will never use another Eero product again and will advise against anyone using them if they’re considering it. 

AFA23 This is what happens when cash strapped companies e.g. eero & twitter get acquired by billionaires.

The top executives make out like bandits while the stockholders, employees and consumers get the shaft.

wurtis My assumption is if they (eero routers not the extenders) are connected via Ethernet, there shouldn't be an issue.  Ethernet should give you more reliable connectivity.

It's the WiFi implementation that is the problem even when placed within the recommended 50 feet.  

Too many access points theoretically can lead to inefficient wireless coverage, where some areas are over-serviced while others are under-serviced YMMV.

The other thing is that eero WiFi is KNOWN to drop multicast data packets.  This is true for Roon and in some cases Roon Ready devices.  Case in point:  Auralic network streamers preference is WiFi but if you check their website under "WiFi or Ethernet" page, it states:

"More recently developed mesh WiFi systems like Netgear Orbi and Amazon eero, while steadily improving, still yield mixed performance, so we recommend you proceed with caution when considering a mesh solution. 

 *Do not use Ethernet over Powerline (HomePlug / EoP) adapters. These will not work with our products."

Lumin Music also has documented cases where customers have reported  issues with dropped data packets sent over WiFi.  In this scenario, customers are using for example one eero as a gateway router and another eero router as a wireless Ethernet access point. Eero doesn't send data exactly the same way a Powerline adapter does.  Because the 2nd eero is only connected wirelessly, the data packets are being sent via WiFi which makes them more susceptible to being dropped.

DwainsEero I can tell you from my experience, wired OR wireless on my main eero network I experience this issue. Only on my eero Guest WiFi does it go away. 
 

I have started a support ticket with eero and hopefully they can identify with packet analysis from eero routers the issue.

in2win Same here but I don't think they (eero support) are listening.  My issue is associated with network streamers.  eero support keeps asking the same questions, over and over again.  It's simple: the information I've provided hasn't changed -- except I have increased my network bandwidth from 30 Mbps to 500 Mbps. 

More than enough bandwidth for my intended application.  I've tested WiFi signal strength both at the gateway and the access point.  I have two eero pro 6's (1 gateway - 1 access point) in addition to my router to cover 1850 sq. ft.  Less than 10 devices connecting to the network via WiFi - no more than 3 concurrent connected devices.

We consumers are continually adding more and more devices to our home networks and accessing more and more services. Wireless networks experience more issues with packet loss than wired networks.  I use to work in IT.  Very common for customers to push technology beyond it's limits and intended use. 

Theoretically, depending on available bandwidth you can connect up to 255 devices on a network. 

Each connected device is going to reduce available bandwidth. I'm looking at a maximum of 6 devices that potentially could be connected at the same time.

So, is packet loss occurring because some malfunction on the router(s) end or too many devices on the network?  I don't know. 

Lumin Music's solution is to tell customers (that have eero) to upgrade their primary router to either a TP-Link or ASUS - and to place their eero gateway router in bridge mode.  Does it always resolve the dropped packets issue?

Maybe. Maybe not.

Multicast communication (broadcasts one signal to multiple devices) appears to be a problem area for eero. 

My understanding is that drops are to be expected. Multicast applications should not expect reliable delivery of data and should be designed accordingly.  Unicast (One sender - One receiver) communication is still the predominant form of transmission on the Internet.  I suspect eero's are based on unicast communications but again - I don't know.

You say that you don't have the issue with packets dropping on your Guest network.  Bandwidth minimum requirements of 25 to 50 Mbps are recommended for typical guest use.  Ultimately, the bandwidth necessary for a given guest WiFi network depends on several factors, including the intended uses and the number of devices expected to be on the network.  So, if your Guest network bandwidth utilization is lower than your Primary, or you have over allocated bandwidth on your Guest network that might account for what you're seeing.  Just thinking out loud here.  Would be interesting to see what eero support has to say.