WHAT HAVE YOU DONE!? Insane packet loss.
Tried on the same computer, and 2 different (but identical) computers (All Macbook Pro Intel)... same window of time...
Its not my Fiber connection, and its not my ISP., or my any of my other routers...but look'ie what EERO does:
(NO, Eero tech people, I'm not your test engineer, I'm your customer, figure your own shit out)
After the latest (6.6.0) update--
EERO-6 vs. My ISP's (AT&T)'s WIFI provided modem:
MacBookH ➜ ping 18.104.22.168 <--- EERO 6 Pro
64 bytes from 22.214.171.124: icmp_seq=158 ttl=54 time=14.992 ms
Request timeout for icmp_seq 159
64 bytes from 126.96.36.199: icmp_seq=160 ttl=54 time=16.959 ms
64 bytes from 188.8.131.52: icmp_seq=161 ttl=54 time=33.592 ms
64 bytes from 184.108.40.206: icmp_seq=162 ttl=54 time=180.074 ms
64 bytes from 220.127.116.11: icmp_seq=163 ttl=54 time=196.682 ms
64 bytes from 18.104.22.168: icmp_seq=164 ttl=54 time=199.880 ms
64 bytes from 22.214.171.124: icmp_seq=165 ttl=54 time=226.821 ms
Request timeout for icmp_seq 166
Request timeout for icmp_seq 167
Request timeout for icmp_seq 168
Request timeout for icmp_seq 169
Request timeout for icmp_seq 170
Request timeout for icmp_seq 171
Request timeout for icmp_seq 172
Request timeout for icmp_seq 173
Request timeout for icmp_seq 174
Request timeout for icmp_seq 175
Request timeout for icmp_seq 176
Request timeout for icmp_seq 177
Request timeout for icmp_seq 178
64 bytes from 126.96.36.199: icmp_seq=179 ttl=54 time=15.916 ms
64 bytes from 188.8.131.52: icmp_seq=180 ttl=54 time=44.537 ms
Request timeout for icmp_seq 181
64 bytes from 184.108.40.206: icmp_seq=182 ttl=54 time=14.510 ms
64 bytes from 220.127.116.11: icmp_seq=183 ttl=54 time=20.719 ms
AT&T's provided wifi modem:
MacBookH ➜ ping 18.104.22.168 <-- CHEAP AT&T Wifi
PING 22.214.171.124 (126.96.36.199): 56 data bytes
64 bytes from 188.8.131.52: icmp_seq=0 ttl=58 time=14.521 ms
64 bytes from 184.108.40.206: icmp_seq=1 ttl=58 time=15.761 ms
64 bytes from 220.127.116.11: icmp_seq=2 ttl=58 time=15.923 ms
64 bytes from 18.104.22.168: icmp_seq=3 ttl=58 time=28.138 ms
64 bytes from 22.214.171.124: icmp_seq=4 ttl=58 time=12.035 ms
64 bytes from 126.96.36.199: icmp_seq=5 ttl=58 time=17.005 ms
64 bytes from 188.8.131.52: icmp_seq=6 ttl=58 time=18.071 ms
64 bytes from 184.108.40.206: icmp_seq=7 ttl=58 time=13.159 ms
64 bytes from 220.127.116.11: icmp_seq=8 ttl=58 time=16.233 ms
64 bytes from 18.104.22.168: icmp_seq=9 ttl=58 time=14.217 ms
64 bytes from 22.214.171.124: icmp_seq=10 ttl=58 time=16.452 ms
64 bytes from 126.96.36.199: icmp_seq=11 ttl=58 time=16.151 ms
Tested again, 2 hours later-- made sure WPA-3 is OFF, and private-relay/etc..are all off.. Results:
MacBookH ➜ ~ ping 188.8.131.52
PING 184.108.40.206 (220.127.116.11): 56 data bytes
64 bytes from 18.104.22.168: icmp_seq=0 ttl=48 time=858.447 ms
64 bytes from 22.214.171.124: icmp_seq=1 ttl=48 time=302.527 ms
64 bytes from 126.96.36.199: icmp_seq=2 ttl=48 time=335.083 ms
64 bytes from 188.8.131.52: icmp_seq=3 ttl=48 time=152.291 ms
Request timeout for icmp_seq 4
64 bytes from 184.108.40.206: icmp_seq=4 ttl=48 time=1875.774 ms
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
64 bytes from 220.127.116.11: icmp_seq=5 ttl=48 time=3617.439 ms
64 bytes from 18.104.22.168: icmp_seq=6 ttl=48 time=2616.575 ms
64 bytes from 22.214.171.124: icmp_seq=7 ttl=48 time=1918.814 ms
Request timeout for icmp_seq 11
64 bytes from 126.96.36.199: icmp_seq=9 ttl=48 time=3128.030 ms
64 bytes from 188.8.131.52: icmp_seq=10 ttl=48 time=2127.794 ms
64 bytes from 184.108.40.206: icmp_seq=11 ttl=48 time=1122.720 ms
--- 220.127.116.11 ping statistics ---
13 packets transmitted, 11 packets received, 15.4% packet loss
round-trip min/avg/max/stddev = 152.291/1641.409/3617.439/1129.472 ms
Generic WIFI Router:
MacBookH ➜ ~ ping 18.104.22.168
PING 22.214.171.124 (126.96.36.199): 56 data bytes
64 bytes from 188.8.131.52: icmp_seq=0 ttl=49 time=15.522 ms
64 bytes from 184.108.40.206: icmp_seq=1 ttl=49 time=105.065 ms
64 bytes from 220.127.116.11: icmp_seq=2 ttl=49 time=91.297 ms
64 bytes from 18.104.22.168: icmp_seq=3 ttl=49 time=13.638 ms
64 bytes from 22.214.171.124: icmp_seq=4 ttl=49 time=16.783 ms
64 bytes from 126.96.36.199: icmp_seq=5 ttl=49 time=16.640 ms
64 bytes from 188.8.131.52: icmp_seq=6 ttl=49 time=16.673 ms
Created an account to +1 this, not sure if it's related to the 6.8.0 update as I only recently got the Eero and didn't notice it for the first week or so.
I'm using a Macbook, router light stays white the entire time but WiFi drops packets like crazy, Zoom is a nightmare. Connecting the same Macbook using Ethernet solves the problem so definitely a WiFI issue.
I also created a login specifically to join this discussion. I have had the same packet loss issue. I am getting packet loss, causing my audio to drop from zoom meetings, Microsoft teams meetings, and my phone (which uses our wifi) every 15 minutes for 5-10 seconds. It started suddenly a few months ago and while it may be happening less often now (hard to tell as I don't have pingplotter anymore), it is still occurring. This packet loss makes working from home difficult!!!! I also have a mac laptop and we do use Roku (although I couldn't find the "Device Connect" setting). Our eero devices are up to date. I am thinking about buying a new mesh system. Evan (eero support) any recommendations????
Add me to the list of people having random drops on the home Eero network on Mac devices. I'm fine because I'm hard wired to the router, but same issue as reported by others: All lights on all Eeros never report any disruption or change color, but Macbook will randomly disassociate with the network, sometimes multiple times a day.
Same here. Joined up because of this very issue--dropping packets, I have to sometimes turn wifi off on my device and back on, etc. It's a mess.
I have the 3x Pro 6 setup and am never more than a few feet from a wired/backhauled Eero Pro 6 and can drop packets when pinging my Fios router.
Also, my Sonos speakers hate this and disconnect quite frequently.
This exact setup was stable for over a year up until sometime for me in the past 2 weeks.
Signed up to comment on this issue specifically. I am experiencing the same issue.
Purchased a pair of Eero 6's a few months back, they've been a pain in the butt since I got them. 2.4 devices are constantly falling offline and don't even get me started with printer issues.
I've been able to work around or mitigate most of the issues but this one's got me stumped. About a week ago I started experiencing massive packet loss on the eeros when pinging the modem. If I unplug the eeros and connect directly to the modem I don't experience any issues but as soon as my laptop reconnects to the eeros my speeds cut in half and I loose 40-50% of the packets in a ping test. The problem seems to worsen during bandwidth intensive activities like video chat.
Called support twice this week. I've currently been on hold for 30minutes while the support agent fumbles around her house and walks her dog in the background.
Has anyone had any luck returning these pieces of Amazon junk?
Signed in to Plus1 this. Have had fibre to house set up with ISP for almost a year, with Eero Plus network setup. Until recently seemed bulletproof.
First observed issues about two months ago. Did have three eero plus units: gateway direct to the fibre access box. (there's a name for it...) . Then lost connections started constantly. After speaking with the ISP who was sure zero issues I put into the network the ISP provided Plume Superpod so that they could remotely monitor it. Eero gateway connected via Ethernet creating own network and with a reserved IP on the superpod. Worked well until this week when we've had covid going around the house and people having to work from home more. Suddenly yesterday and today crappy remote desktop performance with drop-outs and zoom with unstable connecitons and reporting huge packet loss. Moved location in teh house to be in same room as the gateway eero and zoom worked perfectly (and speeds at the 400 up /down i get when connecting directly at the superpod). Crappy when on the office located eero which is likely at the end of the chain (gateway, eero 2, eero 3 in the home office). Took the office eero (3) out of the network and largely problems seem to have gone on the laptops (pc and mac) but the wifi connection is super weak. iPhone keeps being dropped by the eero network now when connecting to eero2 / or crazy slow. All the time connecting directly to the superpod network yields stable rapid connection.
Thoughts welcomed. Feels like eeros doing a poor job of relaying traffic between them along the chain.
I too am another suffering from this, same timeline. I thought maybe it was my older hardware so mid summer, I purchase a new set of 3 6E units, to replace my gen 1s. Didn't fix anything.
I have been going back and forth on this with eero support, and getting no where. So I am at a point, where I am going to simply get rid of eero, sell them off to someone that uses it the way they want it to be used... and replace it all with higher end equipment.
eero no longer is completely not for the higher utilization users. this used to work flawlessly.
Having the exact same issues and it doesn't seem like any solution from eero has been provided. Moved into a new home 3 weeks ago and set up of 3 new eero 6 APs and am experiencing far too frequent of drops that is greatly affecting my work Teams and Zoom calls. When they are working the speeds are exactly what I am paying for, but I cannot afford to let these drops affect my work multiple times a day.
Extremely disappointed. Wish I had not thrown the boxes away because I would have returned already given it doesn't look like there is a solution coming any time soon.
Created an account just to find some kind of help here, because multiple months of going back and forth with eero support has given me the impression that they are designed solely to deflect and run people around in circles until they give up out of sheer frustration.
The issue is pictured in images I attached: I have been getting huge packet loss/latency spikes that happen at literally the exact same time every single minute in perpetuity. It causes issues with our baby monitor, it disconnects streaming video, it breaks up video calls, it makes online games unplayable, etc. I have literally sat at my desk with a stopwatch and been able to perfectly time the two spikes I know are coming; 50 seconds of acceptable (though wildly jittery) ping, massive spike, 10 seconds, massive spike, repeat.
I have sent the below images (and many more of different tests that show the same thing happening under various different conditions) to eero support at various points in what is now a months-long back-and-forth with them. Four different people have given me increasingly pointless checklists to
try and get me to give up and go away"troubleshoot the issue" and attempt to isolate what the problem is. Given the nature of the 'troubleshooting' so far - "are you sure the ethernet cord is plugged in to the right port?" "are you sure you're using the right type of cord?" "did you reset your network (at any point in the past two months)?" "can you run another ping test?" - I do not get the impression that they have any idea what is going on or that they care at all.
I'm now at the point where they've apparently run of out busywork to give me, so someone has been "trying to schedule a phone call with me"...for 8 days. Hilarious. Really hope I can find some kind of guidance/solution in here, because at this point I'm concerned that there is no fix at all, eero knows this and doesn't care, and my best bet is to throw these things in the trash and buy something else.