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WHAT HAVE YOU DONE!? Insane packet loss.

Tried on the same computer, and 2 different (but identical) computers (All Macbook Pro Intel)... same window of time...  

 

Its not my Fiber connection, and its not my ISP., or my any of my other routers...but look'ie what EERO does:

 

(NO, Eero tech people, I'm not your test engineer, I'm your customer, figure your own shit out)

 

After the latest (6.6.0) update--

 

EERO-6 vs. My ISP's (AT&T)'s WIFI provided modem:

 

MacBookH ➜   ping 8.8.4.4   <--- EERO 6 Pro

64 bytes from 1.1.1.1: icmp_seq=158 ttl=54 time=14.992 ms
Request timeout for icmp_seq 159
64 bytes from 1.1.1.1: icmp_seq=160 ttl=54 time=16.959 ms
64 bytes from 1.1.1.1: icmp_seq=161 ttl=54 time=33.592 ms
64 bytes from 1.1.1.1: icmp_seq=162 ttl=54 time=180.074 ms
64 bytes from 1.1.1.1: icmp_seq=163 ttl=54 time=196.682 ms
64 bytes from 1.1.1.1: icmp_seq=164 ttl=54 time=199.880 ms
64 bytes from 1.1.1.1: icmp_seq=165 ttl=54 time=226.821 ms
Request timeout for icmp_seq 166
Request timeout for icmp_seq 167
Request timeout for icmp_seq 168
Request timeout for icmp_seq 169
Request timeout for icmp_seq 170
Request timeout for icmp_seq 171
Request timeout for icmp_seq 172
Request timeout for icmp_seq 173
Request timeout for icmp_seq 174
Request timeout for icmp_seq 175
Request timeout for icmp_seq 176
Request timeout for icmp_seq 177
Request timeout for icmp_seq 178
64 bytes from 1.1.1.1: icmp_seq=179 ttl=54 time=15.916 ms
64 bytes from 1.1.1.1: icmp_seq=180 ttl=54 time=44.537 ms
Request timeout for icmp_seq 181
64 bytes from 1.1.1.1: icmp_seq=182 ttl=54 time=14.510 ms
64 bytes from 1.1.1.1: icmp_seq=183 ttl=54 time=20.719 ms

 

AT&T's provided wifi modem:

MacBookH ➜   ping 8.8.4.4  <-- CHEAP AT&T Wifi 
PING 8.8.4.4 (8.8.4.4): 56 data bytes
64 bytes from 8.8.4.4: icmp_seq=0 ttl=58 time=14.521 ms
64 bytes from 8.8.4.4: icmp_seq=1 ttl=58 time=15.761 ms
64 bytes from 8.8.4.4: icmp_seq=2 ttl=58 time=15.923 ms
64 bytes from 8.8.4.4: icmp_seq=3 ttl=58 time=28.138 ms
64 bytes from 8.8.4.4: icmp_seq=4 ttl=58 time=12.035 ms
64 bytes from 8.8.4.4: icmp_seq=5 ttl=58 time=17.005 ms
64 bytes from 8.8.4.4: icmp_seq=6 ttl=58 time=18.071 ms
64 bytes from 8.8.4.4: icmp_seq=7 ttl=58 time=13.159 ms
64 bytes from 8.8.4.4: icmp_seq=8 ttl=58 time=16.233 ms
64 bytes from 8.8.4.4: icmp_seq=9 ttl=58 time=14.217 ms
64 bytes from 8.8.4.4: icmp_seq=10 ttl=58 time=16.452 ms
64 bytes from 8.8.4.4: icmp_seq=11 ttl=58 time=16.151 ms

33replies Oldest first
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  • ^-- Sent from my ISPs wifi that works, couldn't get to your site using the EERO. Seriously? I REALLY wish you guys would just give me my money back.

    Like
  • Tested again, 2 hours later-- made sure WPA-3 is OFF, and private-relay/etc..are all off.. Results:

    EERO

    MacBookH ➜  ~ ping 45.90.28.12
    PING 45.90.28.12 (45.90.28.12): 56 data bytes
    64 bytes from 45.90.28.12: icmp_seq=0 ttl=48 time=858.447 ms
    64 bytes from 45.90.28.12: icmp_seq=1 ttl=48 time=302.527 ms
    64 bytes from 45.90.28.12: icmp_seq=2 ttl=48 time=335.083 ms
    64 bytes from 45.90.28.12: icmp_seq=3 ttl=48 time=152.291 ms
    Request timeout for icmp_seq 4
    64 bytes from 45.90.28.12: icmp_seq=4 ttl=48 time=1875.774 ms
    Request timeout for icmp_seq 6
    Request timeout for icmp_seq 7
    64 bytes from 45.90.28.12: icmp_seq=5 ttl=48 time=3617.439 ms
    64 bytes from 45.90.28.12: icmp_seq=6 ttl=48 time=2616.575 ms
    64 bytes from 45.90.28.12: icmp_seq=7 ttl=48 time=1918.814 ms
    Request timeout for icmp_seq 11
    64 bytes from 45.90.28.12: icmp_seq=9 ttl=48 time=3128.030 ms
    64 bytes from 45.90.28.12: icmp_seq=10 ttl=48 time=2127.794 ms
    64 bytes from 45.90.28.12: icmp_seq=11 ttl=48 time=1122.720 ms
    ^C
    --- 45.90.28.12 ping statistics ---
    13 packets transmitted, 11 packets received, 15.4% packet loss
    round-trip min/avg/max/stddev = 152.291/1641.409/3617.439/1129.472 ms

     

    Generic WIFI Router:
    MacBookH ➜  ~ ping 45.90.28.12
    PING 45.90.28.12 (45.90.28.12): 56 data bytes
    64 bytes from 45.90.28.12: icmp_seq=0 ttl=49 time=15.522 ms
    64 bytes from 45.90.28.12: icmp_seq=1 ttl=49 time=105.065 ms
    64 bytes from 45.90.28.12: icmp_seq=2 ttl=49 time=91.297 ms
    64 bytes from 45.90.28.12: icmp_seq=3 ttl=49 time=13.638 ms
    64 bytes from 45.90.28.12: icmp_seq=4 ttl=49 time=16.783 ms
    64 bytes from 45.90.28.12: icmp_seq=5 ttl=49 time=16.640 ms
    64 bytes from 45.90.28.12: icmp_seq=6 ttl=49 time=16.673 ms

    Like
  • I've been seeing the same kind of timeouts / dropouts from my Eero Pro 6 network after 6.6.0-1080. Did you get any response from Eero Support?

    Like 1
      • jeliker
      • jeliker
      • 6 mths ago
      • Reported - view

      ryien I’ve been working with Support for over a month and no solution yet. I have found that removing one device seems to substantially reduce the problem. I’d be curious if you see the same if you are willing to try. I did nothing other than pick my upstairs Eero from the mobile app and “remove” it then the drops backed way off. 

      Like
  • I’ve noticed the same effect… remove an Eero and all the other ones get better. Also, add an Eero and all the others go to shit. Problem is I am trying to cover large area and I need the additional nodes for that…

    Like 1
      • orog99
      • orog99
      • 6 mths ago
      • Reported - view

      ryien I have had the same issue... its incredibly frustrating because my house requires multiple nodes since parts of the home are over 100 years old and do not allow for easy WiFi transmission, whereas other parts were recently renovated. It is a total pain because I have spent considerable money on the new Eero 6 routers throughout the house. It seems that with the eeroOS 6.6.0 update, everything went to shit, especially on my Apple Devices, which constantly drop connection intermittently throughout the day. 

      Upgraded from Google WiFi and added more Eero 6 devices to improve connection given that we have multiple individuals working from home during the pandemic, and everything was excellent until the recent 6.6.0 update. I have tried rebooting everything, messing around with every setting recommendation on the forums, yet the issue persists... The lack of effort by Amazon to improve Eero's services after acquiring them has me flabbergasted.  

      Like
    • orog99 Thanks for posting! If you are still experiencing this issue, I encourage you, ryien and jeliker to send me a DM and I'll be happy to investigate this further with each of you.

      Like
  • This just started happening to my network too, although it's not nearly as bad. I'd say 3.5% packet loss on average, but even that is causing major issues... currently on hold waiting to see if anyone at Eero knows what's going on.

    Like
    • spencerak Thanks for posting! If you are still having issues after that phone call, send me a DM and I'll be happy to investigate further.

      Like
      • spencerak
      • spencerak
      • 5 mths ago
      • Reported - view

      Evan (eero support) thanks for following up! I actually had a great call with Eero support and they helped me realize that the issue was indeed with my other equipment. For whatever reason, my modem was causing the packet loss and I had to have the replacement replaced 😅 After getting my second new modem, things have been perfect and I'm back to 0% packet loss

      Like
  • I’ve been having this issue for about 2 months now as well and at first, I thought it was the snow outside.  Has there been any solution to this?

    Like 1
  • Created an account just to +1 this. I have such severe packet loss that I can't run import processes for my work - they cut out every time.

    Like 1
  • The 6.8 update did not resolve this.

    Like
  • Just like to chime in that I’m having the exact same issue on Wifi . My issue started after the 6.8.0 update . I have low ping but massive packet loss . My download speeds are .05 - .5 on speed test websites. Resetting everything fixes the issue for about 3 minutes then back to the problem . 

    Like
    • Lucid88 Thanks for posting about your experience. To you and anyone else still seeing this behavior: scotteero Oreoo453 and anyone else that I am not seeing or that find this thread later, if the update has not fixed (or in your case, started) the issue, one thing to check is if you have a Roku TV. If so, ensure "Device Connect" is disabled in the system options for it. We have seen some preliminary reports of this resolving the behavior, so it is worth investigating further.

      Like
      • Lucid88
      • Lucid88
      • 4 mths ago
      • Reported - view

      Evan (eero support) 

      My issue seems isolated to my IOS Devices. Ran 3x speed tests on a windows laptop and received 200mbps + on all the runs. Did the same test right after on a iPhone/iPad and consistently got 30 or under . 
       

      Update: As I type this , I decided to turn off ipv6 and upnp to see if that would help the matter. After doing so im now getting 200mbps+ speeds on my iphone . I will see if this drops off later or not but for now this might be a temporary fix .

      Like
      • Lucid88
      • Lucid88
      • 4 mths ago
      • Reported - view

      Update 2: for the sake of research and the possible sacrifice of my internet speed ; I turned ipv6 back on to see whether or not it was UPnP or ipv6 causing the issue . It seems the culprit here is UPnP.

      Like
      • Lucid88
      • Lucid88
      • 4 mths ago
      • Reported - view

      update 3: Broke again :( 

      Like
  • Created an account to +1 this, not sure if it's related to the 6.8.0 update as I only recently got the Eero and didn't notice it for the first week or so.

     

    I'm using a Macbook, router light stays white the entire time but WiFi drops packets like crazy, Zoom is a nightmare. Connecting the same Macbook using Ethernet solves the problem so definitely a WiFI issue.

    Like
    • firko Thanks for posting! I'll be sending you a message shortly with some instructions so we can investigate this further.

      Like
      • scotteero
      • scotteero
      • 4 mths ago
      • Reported - view

      Evan (eero support) Can I have a message too? My work is suffering since there are packet delays which my web services consider an internet outage and stop running.

      Like
      • scotteero
      • scotteero
      • 4 mths ago
      • Reported - view

      scotteero  I see this several times a day when logging into websites, clicking on links, anything...

      Like
  • Created an account to +1 this. We recommend Eero for customers home networks, and can confirm myself + 2 others are also now experiencing packet loss. All of us are using wireless bridging between the Eero's.

    Like 1
  • Replying because I am also experiencing packet loss.  Not constant loss of packets but relatively frequent spikes from 10-85%.  Have checked with internet provider and the modem has no issues.  I am also experiencing this primarily through an ethernet connection.  Please advise.

    Like 1
  • I also created a login specifically to join this discussion.  I have had the same packet loss issue.  I am getting packet loss, causing my audio to drop from zoom meetings, Microsoft teams meetings, and my phone (which uses our wifi) every 15 minutes for 5-10 seconds.  It started suddenly a few months ago and while it may be happening less often now (hard to tell as I don't have pingplotter anymore), it is still occurring.  This packet loss makes working from home difficult!!!!  I also have a mac laptop and we do use Roku (although I couldn't find the "Device Connect" setting).  Our eero devices are up to date.  I am thinking about buying a new mesh system.  Evan (eero support) any recommendations????

    Like 1
  • Perhaps the vague "Stability and performance improvements" release last night resolves this. I wish they included more info in the release notes.

    Like
  • Still having the same issue with the latest Eero release. Packet loss at least once every 5 minutes.

    Like
      • Lucid88
      • Lucid88
      • 2 mths ago
      • Reported - view

      scotteero on a nightly basis I have to disable my wifi and go to cellular data because of the packet loss issue. It’s become a new normal for this router. I will not be buying a eero in the future . It is what it is but they’ve had long enough to fix this issue.

      Like
  • Latency issues?  I had it something terrible!  Disabling IPv6 fixed it all.  Eero needs to address this ASAP.  Do not blame ISP, their router, etc.  

    Like
  • Add me to the list of people having random drops on the home Eero network on Mac devices. I'm fine because I'm hard wired to the router, but same issue as reported by others: All lights on all Eeros never report any disruption or change color, but Macbook will randomly disassociate with the network, sometimes multiple times a day.

    Like
  • Same here.  Joined up because of this very issue--dropping packets, I have to sometimes turn wifi off on my device and back on, etc.  It's a mess. 

     

    I have the 3x Pro 6 setup and am never more than a few feet from a wired/backhauled Eero Pro 6 and can drop packets when pinging my Fios router.

     

    Also, my Sonos speakers hate this and disconnect quite frequently.

     

    This exact setup was stable for over a year up until sometime for me in the past 2 weeks.

    Like 1
  • Signed up to comment on this issue specifically. I am experiencing the same issue.

    Purchased a pair of Eero 6's a few months back, they've been a pain in the butt since I got them. 2.4 devices are constantly falling offline and don't even get me started with printer issues.

    I've been able to work around or mitigate most of the issues but this one's got me stumped. About a week ago I started experiencing massive packet loss on the eeros when pinging the modem. If I unplug the eeros and connect directly to the modem I don't experience any issues but as soon as my laptop reconnects to the eeros my speeds cut in half and I loose 40-50% of the packets in a ping test. The problem seems to worsen during bandwidth intensive activities like video chat.

    Called support twice this week. I've currently been on hold for 30minutes while the support agent fumbles around her house and walks her dog in the background.

    Has anyone had any luck returning these pieces of Amazon junk?

    Like
      • Denise
      • diver65
      • 2 wk ago
      • Reported - view

      baxx22 

      You’re likely to get little to no help from Eero support.  I think, quite frankly, that they’re stumped with this. 

      So, having said that I’ll offer what worked for me.  I’m hypothesizing that something went awry between my home router and Eero gateway during one of the software pushes.  I knew my router wasn’t the issue since my laptop, which I keep connected to my router via Ethernet cable as an in case, was working perfectly on my AT&T internet service when I switched from wireless networking to wired. 

      Ultimately I decided to simply disconnect my Eero gateway from my router, I did not reset my Eero gateway or anything else.  I proceeded to hard reset my AT&T gateway/router then turned off both wireless bands.  I then turned on IP passthrough and set it to DHCPS-Dynamic.  I reconnected the Ethernet cable to my Eero gateway I had previously disconnected going to my router. Waited for my Eero gateway (set to automatic DHCP & NAT) to reestablish connection with my AT&T router and my two satellite Eeros.  Lastly, ran packet loss and speed tests on both my router directly and then through my Eero gateway and I’ve had no packet loss and speeds matched.  Everything has kept working fine so far, keeping my fingers crossed it stays that way.

      I don’t know if this will help in your case but, you can give it a shot.

      Like
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