
WHAT HAVE YOU DONE!? Insane packet loss.
Tried on the same computer, and 2 different (but identical) computers (All Macbook Pro Intel)... same window of time...
Its not my Fiber connection, and its not my ISP., or my any of my other routers...but look'ie what EERO does:
(NO, Eero tech people, I'm not your test engineer, I'm your customer, figure your own shit out)
After the latest (6.6.0) update--
EERO-6 vs. My ISP's (AT&T)'s WIFI provided modem:
MacBookH ➜ ping 8.8.4.4 <--- EERO 6 Pro
64 bytes from 1.1.1.1: icmp_seq=158 ttl=54 time=14.992 ms
Request timeout for icmp_seq 159
64 bytes from 1.1.1.1: icmp_seq=160 ttl=54 time=16.959 ms
64 bytes from 1.1.1.1: icmp_seq=161 ttl=54 time=33.592 ms
64 bytes from 1.1.1.1: icmp_seq=162 ttl=54 time=180.074 ms
64 bytes from 1.1.1.1: icmp_seq=163 ttl=54 time=196.682 ms
64 bytes from 1.1.1.1: icmp_seq=164 ttl=54 time=199.880 ms
64 bytes from 1.1.1.1: icmp_seq=165 ttl=54 time=226.821 ms
Request timeout for icmp_seq 166
Request timeout for icmp_seq 167
Request timeout for icmp_seq 168
Request timeout for icmp_seq 169
Request timeout for icmp_seq 170
Request timeout for icmp_seq 171
Request timeout for icmp_seq 172
Request timeout for icmp_seq 173
Request timeout for icmp_seq 174
Request timeout for icmp_seq 175
Request timeout for icmp_seq 176
Request timeout for icmp_seq 177
Request timeout for icmp_seq 178
64 bytes from 1.1.1.1: icmp_seq=179 ttl=54 time=15.916 ms
64 bytes from 1.1.1.1: icmp_seq=180 ttl=54 time=44.537 ms
Request timeout for icmp_seq 181
64 bytes from 1.1.1.1: icmp_seq=182 ttl=54 time=14.510 ms
64 bytes from 1.1.1.1: icmp_seq=183 ttl=54 time=20.719 ms
AT&T's provided wifi modem:
MacBookH ➜ ping 8.8.4.4 <-- CHEAP AT&T Wifi
PING 8.8.4.4 (8.8.4.4): 56 data bytes
64 bytes from 8.8.4.4: icmp_seq=0 ttl=58 time=14.521 ms
64 bytes from 8.8.4.4: icmp_seq=1 ttl=58 time=15.761 ms
64 bytes from 8.8.4.4: icmp_seq=2 ttl=58 time=15.923 ms
64 bytes from 8.8.4.4: icmp_seq=3 ttl=58 time=28.138 ms
64 bytes from 8.8.4.4: icmp_seq=4 ttl=58 time=12.035 ms
64 bytes from 8.8.4.4: icmp_seq=5 ttl=58 time=17.005 ms
64 bytes from 8.8.4.4: icmp_seq=6 ttl=58 time=18.071 ms
64 bytes from 8.8.4.4: icmp_seq=7 ttl=58 time=13.159 ms
64 bytes from 8.8.4.4: icmp_seq=8 ttl=58 time=16.233 ms
64 bytes from 8.8.4.4: icmp_seq=9 ttl=58 time=14.217 ms
64 bytes from 8.8.4.4: icmp_seq=10 ttl=58 time=16.452 ms
64 bytes from 8.8.4.4: icmp_seq=11 ttl=58 time=16.151 ms
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Tested again, 2 hours later-- made sure WPA-3 is OFF, and private-relay/etc..are all off.. Results:
EERO
MacBookH ➜ ~ ping 45.90.28.12
PING 45.90.28.12 (45.90.28.12): 56 data bytes
64 bytes from 45.90.28.12: icmp_seq=0 ttl=48 time=858.447 ms
64 bytes from 45.90.28.12: icmp_seq=1 ttl=48 time=302.527 ms
64 bytes from 45.90.28.12: icmp_seq=2 ttl=48 time=335.083 ms
64 bytes from 45.90.28.12: icmp_seq=3 ttl=48 time=152.291 ms
Request timeout for icmp_seq 4
64 bytes from 45.90.28.12: icmp_seq=4 ttl=48 time=1875.774 ms
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
64 bytes from 45.90.28.12: icmp_seq=5 ttl=48 time=3617.439 ms
64 bytes from 45.90.28.12: icmp_seq=6 ttl=48 time=2616.575 ms
64 bytes from 45.90.28.12: icmp_seq=7 ttl=48 time=1918.814 ms
Request timeout for icmp_seq 11
64 bytes from 45.90.28.12: icmp_seq=9 ttl=48 time=3128.030 ms
64 bytes from 45.90.28.12: icmp_seq=10 ttl=48 time=2127.794 ms
64 bytes from 45.90.28.12: icmp_seq=11 ttl=48 time=1122.720 ms
^C
--- 45.90.28.12 ping statistics ---
13 packets transmitted, 11 packets received, 15.4% packet loss
round-trip min/avg/max/stddev = 152.291/1641.409/3617.439/1129.472 msGeneric WIFI Router:
MacBookH ➜ ~ ping 45.90.28.12
PING 45.90.28.12 (45.90.28.12): 56 data bytes
64 bytes from 45.90.28.12: icmp_seq=0 ttl=49 time=15.522 ms
64 bytes from 45.90.28.12: icmp_seq=1 ttl=49 time=105.065 ms
64 bytes from 45.90.28.12: icmp_seq=2 ttl=49 time=91.297 ms
64 bytes from 45.90.28.12: icmp_seq=3 ttl=49 time=13.638 ms
64 bytes from 45.90.28.12: icmp_seq=4 ttl=49 time=16.783 ms
64 bytes from 45.90.28.12: icmp_seq=5 ttl=49 time=16.640 ms
64 bytes from 45.90.28.12: icmp_seq=6 ttl=49 time=16.673 ms -
Created an account to +1 this, not sure if it's related to the 6.8.0 update as I only recently got the Eero and didn't notice it for the first week or so.
I'm using a Macbook, router light stays white the entire time but WiFi drops packets like crazy, Zoom is a nightmare. Connecting the same Macbook using Ethernet solves the problem so definitely a WiFI issue.
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I also created a login specifically to join this discussion. I have had the same packet loss issue. I am getting packet loss, causing my audio to drop from zoom meetings, Microsoft teams meetings, and my phone (which uses our wifi) every 15 minutes for 5-10 seconds. It started suddenly a few months ago and while it may be happening less often now (hard to tell as I don't have pingplotter anymore), it is still occurring. This packet loss makes working from home difficult!!!! I also have a mac laptop and we do use Roku (although I couldn't find the "Device Connect" setting). Our eero devices are up to date. I am thinking about buying a new mesh system. Evan (eero support) any recommendations????
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Add me to the list of people having random drops on the home Eero network on Mac devices. I'm fine because I'm hard wired to the router, but same issue as reported by others: All lights on all Eeros never report any disruption or change color, but Macbook will randomly disassociate with the network, sometimes multiple times a day.
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Same here. Joined up because of this very issue--dropping packets, I have to sometimes turn wifi off on my device and back on, etc. It's a mess.
I have the 3x Pro 6 setup and am never more than a few feet from a wired/backhauled Eero Pro 6 and can drop packets when pinging my Fios router.
Also, my Sonos speakers hate this and disconnect quite frequently.
This exact setup was stable for over a year up until sometime for me in the past 2 weeks.
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Signed up to comment on this issue specifically. I am experiencing the same issue.
Purchased a pair of Eero 6's a few months back, they've been a pain in the butt since I got them. 2.4 devices are constantly falling offline and don't even get me started with printer issues.
I've been able to work around or mitigate most of the issues but this one's got me stumped. About a week ago I started experiencing massive packet loss on the eeros when pinging the modem. If I unplug the eeros and connect directly to the modem I don't experience any issues but as soon as my laptop reconnects to the eeros my speeds cut in half and I loose 40-50% of the packets in a ping test. The problem seems to worsen during bandwidth intensive activities like video chat.
Called support twice this week. I've currently been on hold for 30minutes while the support agent fumbles around her house and walks her dog in the background.
Has anyone had any luck returning these pieces of Amazon junk?