WHAT HAVE YOU DONE!? Insane packet loss.

ryien I’ve been working with Support for over a month and no solution yet. I have found that removing one device seems to substantially reduce the problem. I’d be curious if you see the same if you are willing to try. I did nothing other than pick my upstairs Eero from the mobile app and “remove” it then the drops backed way off. 

ryien I have had the same issue... its incredibly frustrating because my house requires multiple nodes since parts of the home are over 100 years old and do not allow for easy WiFi transmission, whereas other parts were recently renovated. It is a total pain because I have spent considerable money on the new Eero 6 routers throughout the house. It seems that with the eeroOS 6.6.0 update, everything went to shit, especially on my Apple Devices, which constantly drop connection intermittently throughout the day. 

Upgraded from Google WiFi and added more Eero 6 devices to improve connection given that we have multiple individuals working from home during the pandemic, and everything was excellent until the recent 6.6.0 update. I have tried rebooting everything, messing around with every setting recommendation on the forums, yet the issue persists... The lack of effort by Amazon to improve Eero's services after acquiring them has me flabbergasted.  

orog99 Thanks for posting! If you are still experiencing this issue, I encourage you, ryien and jeliker to send me a DM and I'll be happy to investigate this further with each of you.

spencerak Thanks for posting! If you are still having issues after that phone call, send me a DM and I'll be happy to investigate further.

Evan (eero support) thanks for following up! I actually had a great call with Eero support and they helped me realize that the issue was indeed with my other equipment. For whatever reason, my modem was causing the packet loss and I had to have the replacement replaced 😅 After getting my second new modem, things have been perfect and I'm back to 0% packet loss

Lucid88 Thanks for posting about your experience. To you and anyone else still seeing this behavior: scotteero Oreoo453 and anyone else that I am not seeing or that find this thread later, if the update has not fixed (or in your case, started) the issue, one thing to check is if you have a Roku TV. If so, ensure "Device Connect" is disabled in the system options for it. We have seen some preliminary reports of this resolving the behavior, so it is worth investigating further.

Evan (eero support) 

My issue seems isolated to my IOS Devices. Ran 3x speed tests on a windows laptop and received 200mbps + on all the runs. Did the same test right after on a iPhone/iPad and consistently got 30 or under . 
 

Update: As I type this , I decided to turn off ipv6 and upnp to see if that would help the matter. After doing so im now getting 200mbps+ speeds on my iphone . I will see if this drops off later or not but for now this might be a temporary fix .

Update 2: for the sake of research and the possible sacrifice of my internet speed ; I turned ipv6 back on to see whether or not it was UPnP or ipv6 causing the issue . It seems the culprit here is UPnP.

update 3: Broke again :( 

firko Thanks for posting! I'll be sending you a message shortly with some instructions so we can investigate this further.

Evan (eero support) Can I have a message too? My work is suffering since there are packet delays which my web services consider an internet outage and stop running.

scotteero  I see this several times a day when logging into websites, clicking on links, anything...

scotteero on a nightly basis I have to disable my wifi and go to cellular data because of the packet loss issue. It’s become a new normal for this router. I will not be buying a eero in the future . It is what it is but they’ve had long enough to fix this issue.

baxx22 

You’re likely to get little to no help from Eero support.  I think, quite frankly, that they’re stumped with this. 

So, having said that I’ll offer what worked for me.  I’m hypothesizing that something went awry between my home router and Eero gateway during one of the software pushes.  I knew my router wasn’t the issue since my laptop, which I keep connected to my router via Ethernet cable as an in case, was working perfectly on my AT&T internet service when I switched from wireless networking to wired. 

Ultimately I decided to simply disconnect my Eero gateway from my router, I did not reset my Eero gateway or anything else.  I proceeded to hard reset my AT&T gateway/router then turned off both wireless bands.  I then turned on IP passthrough and set it to DHCPS-Dynamic.  I reconnected the Ethernet cable to my Eero gateway I had previously disconnected going to my router. Waited for my Eero gateway (set to automatic DHCP & NAT) to reestablish connection with my AT&T router and my two satellite Eeros.  Lastly, ran packet loss and speed tests on both my router directly and then through my Eero gateway and I’ve had no packet loss and speeds matched.  Everything has kept working fine so far, keeping my fingers crossed it stays that way.

I don’t know if this will help in your case but, you can give it a shot.

brooklyneero96 Loving my Amplifi. Zero issues since I moved. Best of luck.

scotteero I really appreciate that I haven’t done any research yet! 

msplb74 I´m having the same issues... continuous signal lost and connection dropouts. Especially with Android 13 device, IOS and a Windows 11 laptop.. I´m tire of this devices.  

ebonovic Sell them and move on - it's not worth working with their support.

scotteero It is probably in my long term plan, I know I won't be buying any more nodes or systems. 

I did post a new thread "Topology", which they suggested a topology change for my network. 
I made that change, but it will take a while for me to confirm if it has made a differences. 

ncosta7 After doing everything Eero asked, except for making the Eero my gateway...   I am done. 
I actually couldn't trust my own personal network performance, and had to go into the office to do a critical call.  

Hopefully going to recoup some of the cost by selling them to someone with a smaller setup them me... but going with a full Ubi setup and access points.

Oberon Thanks for posting! I am sending you a DM shortly. Respond to me there and we can go from there.