WHAT HAVE YOU DONE!? Insane packet loss.
Tried on the same computer, and 2 different (but identical) computers (All Macbook Pro Intel)... same window of time...
Its not my Fiber connection, and its not my ISP., or my any of my other routers...but look'ie what EERO does:
(NO, Eero tech people, I'm not your test engineer, I'm your customer, figure your own shit out)
After the latest (6.6.0) update--
EERO-6 vs. My ISP's (AT&T)'s WIFI provided modem:
MacBookH ➜ ping 18.104.22.168 <--- EERO 6 Pro
64 bytes from 22.214.171.124: icmp_seq=158 ttl=54 time=14.992 ms
Request timeout for icmp_seq 159
64 bytes from 126.96.36.199: icmp_seq=160 ttl=54 time=16.959 ms
64 bytes from 188.8.131.52: icmp_seq=161 ttl=54 time=33.592 ms
64 bytes from 184.108.40.206: icmp_seq=162 ttl=54 time=180.074 ms
64 bytes from 220.127.116.11: icmp_seq=163 ttl=54 time=196.682 ms
64 bytes from 18.104.22.168: icmp_seq=164 ttl=54 time=199.880 ms
64 bytes from 22.214.171.124: icmp_seq=165 ttl=54 time=226.821 ms
Request timeout for icmp_seq 166
Request timeout for icmp_seq 167
Request timeout for icmp_seq 168
Request timeout for icmp_seq 169
Request timeout for icmp_seq 170
Request timeout for icmp_seq 171
Request timeout for icmp_seq 172
Request timeout for icmp_seq 173
Request timeout for icmp_seq 174
Request timeout for icmp_seq 175
Request timeout for icmp_seq 176
Request timeout for icmp_seq 177
Request timeout for icmp_seq 178
64 bytes from 126.96.36.199: icmp_seq=179 ttl=54 time=15.916 ms
64 bytes from 188.8.131.52: icmp_seq=180 ttl=54 time=44.537 ms
Request timeout for icmp_seq 181
64 bytes from 184.108.40.206: icmp_seq=182 ttl=54 time=14.510 ms
64 bytes from 220.127.116.11: icmp_seq=183 ttl=54 time=20.719 ms
AT&T's provided wifi modem:
MacBookH ➜ ping 18.104.22.168 <-- CHEAP AT&T Wifi
PING 22.214.171.124 (126.96.36.199): 56 data bytes
64 bytes from 188.8.131.52: icmp_seq=0 ttl=58 time=14.521 ms
64 bytes from 184.108.40.206: icmp_seq=1 ttl=58 time=15.761 ms
64 bytes from 220.127.116.11: icmp_seq=2 ttl=58 time=15.923 ms
64 bytes from 18.104.22.168: icmp_seq=3 ttl=58 time=28.138 ms
64 bytes from 22.214.171.124: icmp_seq=4 ttl=58 time=12.035 ms
64 bytes from 126.96.36.199: icmp_seq=5 ttl=58 time=17.005 ms
64 bytes from 188.8.131.52: icmp_seq=6 ttl=58 time=18.071 ms
64 bytes from 184.108.40.206: icmp_seq=7 ttl=58 time=13.159 ms
64 bytes from 220.127.116.11: icmp_seq=8 ttl=58 time=16.233 ms
64 bytes from 18.104.22.168: icmp_seq=9 ttl=58 time=14.217 ms
64 bytes from 22.214.171.124: icmp_seq=10 ttl=58 time=16.452 ms
64 bytes from 126.96.36.199: icmp_seq=11 ttl=58 time=16.151 ms
I'm experiencing high latency to my Eero Pro 6. I think it started after the 6.12 update. I'm still having it with the 6.13 update too.
% ping eero-basement
PING eero-basement (192.168.69.69): 56 data bytes
64 bytes from 192.168.69.69: icmp_seq=0 ttl=64 time=2.677 ms
64 bytes from 192.168.69.69: icmp_seq=1 ttl=64 time=8.979 ms
64 bytes from 192.168.69.69: icmp_seq=2 ttl=64 time=17.680 ms
64 bytes from 192.168.69.69: icmp_seq=3 ttl=64 time=25.743 ms
64 bytes from 192.168.69.69: icmp_seq=4 ttl=64 time=67.556 ms
64 bytes from 192.168.69.69: icmp_seq=5 ttl=64 time=114.621 ms
64 bytes from 192.168.69.69: icmp_seq=6 ttl=64 time=2.899 ms
64 bytes from 192.168.69.69: icmp_seq=7 ttl=64 time=2.903 ms
64 bytes from 192.168.69.69: icmp_seq=8 ttl=64 time=3.322 ms
64 bytes from 192.168.69.69: icmp_seq=9 ttl=64 time=3.203 ms
64 bytes from 192.168.69.69: icmp_seq=15 ttl=64 time=31.071 ms
64 bytes from 192.168.69.69: icmp_seq=16 ttl=64 time=79.491 ms
64 bytes from 192.168.69.69: icmp_seq=17 ttl=64 time=124.073 ms
64 bytes from 192.168.69.69: icmp_seq=18 ttl=64 time=166.852 ms
64 bytes from 192.168.69.69: icmp_seq=19 ttl=64 time=244.340 ms
64 bytes from 192.168.69.69: icmp_seq=20 ttl=64 time=19.859 ms
64 bytes from 192.168.69.69: icmp_seq=21 ttl=64 time=3.065 ms
64 bytes from 192.168.69.69: icmp_seq=22 ttl=64 time=14.491 ms
64 bytes from 192.168.69.69: icmp_seq=23 ttl=64 time=62.967 ms
64 bytes from 192.168.69.69: icmp_seq=24 ttl=64 time=105.650 ms
64 bytes from 192.168.69.69: icmp_seq=25 ttl=64 time=148.112 ms
64 bytes from 192.168.69.69: icmp_seq=26 ttl=64 time=191.646 ms
64 bytes from 192.168.69.69: icmp_seq=27 ttl=64 time=234.922 ms
64 bytes from 192.168.69.69: icmp_seq=28 ttl=64 time=277.915 ms
64 bytes from 192.168.69.69: icmp_seq=29 ttl=64 time=321.076 ms
64 bytes from 192.168.69.69: icmp_seq=30 ttl=64 time=2.964 ms
--- eero-basement ping statistics ---
37 packets transmitted, 37 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 2.677/68.928/321.076/87.179 ms
I also have this issue. It's insanely annoying.
I have 3 6+ eero's the gateway connected to my modem, another in the hall which has a cat 7 cable running to the 3rd in my garden office.
It sometimes works fine for a few hours and then I get loads of packet loss. A network restart fixes it briefly sometimes.
The issue I believe is the mesh connection between the gateway and the eero in the hall. From the garden office I can ping the hall eero with no problems, but pinging the gateway eero results in massive packet loss.
Devices connected to the gateway eero are fine. Just anything wifi or hardwired to the hall eero is not working properly.
The gateway and hall eero are no more that 10m apart with at worst an internal wall between them.
I have until 31 Jan to return these hopeless devices, but may just sent them back now!
I’m experiencing the EXACT issue as other EERO owners have reported.
- All EEROs (6) are WIRED to one 24 Port TP-LINK TL-SG1024DE Switch
- Utility Room EERO = Gateway EERO
- All other EEROs are basically Wired Access Points
- Modem Plugged into EERO Gateway
Things I have tested:
- Ping EERO Gateway using wired MacBook connected via 1GB switch (no packet loss)
- Ping Modem using wired MacBook connected via 1GB switch (no packet loss)
- Ping Modem using wired MacBook connected directly to EERO Gateway (no packet loss)
- Ping other EEROs using wired MacBook connected directly to EERO Gateway (no packet loss)
- Ping 188.8.131.52 using wired MacBook connected via 1GB switch (packet loss)
- Ping 184.108.40.206 using MacBook connected wirelessly (packet loss)
- Ping 220.127.116.11 using wired MacBook connected directly to EERO Gateway (packet loss)
- Ping 18.104.22.168 using wired MacBook connected directly to Modem (no packet loss)
- Ping 22.214.171.124 using iPad connected directly to an iPhone 14 Pro Max Hot Spot (no packet loss)
- Ping 126.96.36.199 using wired MacBook connected via 1GB switch (packet loss)
- Ping 188.8.131.52 using MacBook connected wirelessly (packet loss)
- Ping 184.108.40.206 using wired MacBook connected directly to EERO Gateway (packet loss)
- Ping 220.127.116.11 using wired MacBook connected directly to Modem (no packet loss)
- Ping 18.104.22.168 using iPad connected directly to an iPhone 14 Pro Max Hot Spot (no packet loss)
Settings things I have tried:
- Turning UPnP on/off (no improvement)
- Turning IPv6 on/off (no improvement)
- Turning Backup Internet on/off (no improvement)
- Turning Guest Network on/off (no improvement)
Hardware things I have tried:
- Tried Swapping Modem. CM700 for another CM700. (no improvement)
- Upgraded Mode from CM700 to CM2000 (no improvement)
- Removing Access Points Temporarily - Power (some improvement)
- Removing/Readding Access Points - Network Config/App Wise (some improvement)
- Forcing the Access Points to be Repeaters - Unplugging Wired Back Bone Connection (no improvement)
So far the only that seems to help is if I remove all the access point EEROs from my network, leaving only a single gateway EERO.
Packet loss STILL occurs when using the one gateway EERO, but the latency is better (closer to 20 MS vs. ~70 MS with all EEROs connected). Problem is I’m trying to cover 6000 square feet…
Personally, it sounds like EERO has a MAJOR hardware or firmware problem on theirhands and these things should be recalled.
I had used Google WiFi previously for years and never had any problems. I only "upgraded" to EERO because I wasn't happy with the Google WiFi app. Little did I know I was going to spend $1,000 just to buy a bigger problem! :(
EERO support is useless. EERO needs to recall these units. There is definitely a problem.
In the last 48 hours I have tried:
- Swapping two different EEROs and trying to use them as gateways (no improvement)
- Adding/removing all the EEROs and re-adding them to the network (no improvement)
- Unplug all the EEROs and rebuild the network using Google WiFi (<12 Hours in, but so far, no reported issues)
I ran a ping test (1000 total pings) of 22.214.171.124 and 126.96.36.199 on the Google WiFi from 4 iPads on WIFI - and ZERO packet loss. The EERO is absolutely the problem.
Previously, even if hard lined into the EERO gateway, I'd get packet loss between ~ 7 -10%. If I was EERO, I'd be embarrassed right about now.
EERO - RECALL THESES! GIVE US OUR MONEY BACK.
ADMIT YOU HAVE A PROBLEM.
- Swapping two different EEROs and trying to use them as gateways (no improvement)
I have given up with the eero's and returned them.
Support were unable to resolve the issue after blaming everything from my cat7 cable, a dumb unmanaged netgear switch, etc etc. They said the issue was I had a loop in my network. Which I proved wasn't the case or if there was it was caused by the eero's.
I've just installed 3 Linksys Velop's which were given to me. They are working perfectly with exactly the same setup, placement and devices connected as the eero's.
Having the same issue as well but on eero 6+. Upgraded from eero released 3 years ago and never experienced this. Wi-Fi calling stopped working after upgrading to 6+ and I'm getting 1000ms ping download doing speedtest.net. eero app shows 460+Mbps running in-app speed test but on connected devices running speedtest.net shows 0.02-3Mbps. So frustrating
So I was having this same issue. This was very noticeable with Zoom / Teams meetings. My voice would be all garbled or cut out. I would test by running a constant ping -t 188.8.131.52. It would ping fine several times and then time out. It was only my work laptop though. No other devices in my house seem to be affected. TV streams fine (amazon firesticks), security cameras fine, other laptops fine (personal and wife works from home as well). Even my previous work laptop worked fine. It is just when I got this new work laptop that has Windows 11 on it. It is the only PC in the house with Windows 11. I upgraded and downgraded the drivers for the wi-fi adapter. Even my work replaced the wi-fi adapter thinking that is was defective. Still having the same issue. I was then give 2 loaner laptops from work to test on my network with fresh images of Windows 11. They were 2 different models of laptops with 2 different types of network adapters in them. They both had the same issue. I also took my laptop to my mother-in-laws house to try on their network that does not have the Eero mesh wifi. It had the same issue there. They had an old Netgear router (non-mesh). So now I am really starting to believe that it is a Windows 11 issue.
After some additional testing, I think I have found that the issue my laptop running Windows 11 is having is that it is conflicting with some other device attached to the router. However, I don't know what that device is yet. Here is what I did to come to that reasoning:
1) I fired up an old TP-Link router I had. This was ran separate from the Eero network but used that same ISP connection. Connected only my laptop to that wifi and now no issue seen.
2) I worked with Mark at Eero Support and he had me turn on the Guest network. I connected only my laptop to that guest network and no issues. Connect back to the Eero non-guest network and issue seen right away. Connect back on Guest network again, no issue for several hours now.
So whatever is on the main Eero wi-fi network and also on my mother-in-laws wi-fi network, my new work laptop running Windows 11 does not like. One other note, the issues I was having also seemed to be much worse when connecting to my work's VPN (Global Protect).
When I get time, I will try and disconnect one device at a time and test to see which device it is conflicting with. I know the following devices are on my main Eero network and my mother-in-laws network: Amazon Firesticks, Blink Security Cameras, Laptops running Windows 10, and bunch of Apple products (cell phones, watches, etc.). Probably have thermostats and garage door openers in common too. Something that will be time consuming to do. Hope this posting helps others that are at a loss of what the problem is. At least you might have a workaround for using the Eero by enabling the Guest Network.
The workaround has remained solid since my last post. No further issues with Teams / Zoom when leaving it on the Guest network.
However, I have not taken the time to further troubleshoot what it does not like on the main network.
I believe this issue is not isolated to Eero though since my in laws have an old Netgear router (non-mesh) router that was having same issue with my laptop.
I run a small network for a church with four eero 5 Pros running in bridge mode and connected in series to each other via cable (with AP1 being directly connected to my core switch).
I've also started noticing very high packet loss recently (I'd say about 2 weeks ago). System has been running fine for well over 2yrs solid. I've also noticed that I don't have that issue with the Guest Network, just the main one. I started noticing that when clients attempt to connect, the DHCP broadcast traffic doesn't make it to my DHCP server, so even though the client connects, it reports that there is no Internet traffic. As a quick workaround, I can change the client settings to use a static IP address and it connects fine to the eero network. So something is wrong with the Main Network.
I decided to run an extended ping test using WinMTR over a roughly 4-hour period, and here's what I saw:
From the ping tests above, it is clear that something is up with AP2, AP3, and AP4. I ran the same test to the core switch (SW1) and you can see virtually no packet loss (1% an issue, but not a major concern).
I was considering upgrading to eero 6 Pro, but gonna hold off for now. If someone at eero support is watching this thread, please hit me up so we can troubleshoot. I'm not one to quickly abandon a tech simply because issues like this arise, so let's troubleshoot please.
I had the same issue with my eero pro 6 routers but the issue was only localized to one laptop (Windows) compared to the other (Mac). I ended up setting up the preferred band to 2.4Ghz on the Windows laptop under Wi-Fi network adaptor settings and immediately saw an improvement with no more drops other than the usual one offs. It seems in my case forcing the frequency band seemed to help. I wonder if this is the reason the issue seems to be non existent on guest network setup on eero. Maybe there is no auto switching with guest network ? Who knows.. Hope this helps anyone facing this issue.
Hi guys, I ran into the same problems described in this post. My setup: I have 3 EERO Pro 6 routers spread throughout my house. So, while playing online games, I noticed the annoying lag spikes everyone is referencing. I found out through EERO support that you need to have each EERO router about 25ft min and 50ft max apart from each other. If they are too close your device will get mixed up and try to switch over to another EERO router resulting in a lag spike. After I moved my EERO's to be further apart, the lag spikes stopped. Hope this helps.