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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

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  • I have some Teckin SP10 (Tuya) smart plugs that fail to connect to WiFi if WPA3 is turned on. As soon as I turn WPA3 off, smart plugs reconnect back right away. 

    All other devices I own that are not WPA3 compatible connect fine. 

    Like
  • I also have a smart plug (meross) HomeKit that would not work with the WPA3 beta feature 

    Like
  • Hi there,

     

    Like many users I am seeing random devices connecting to my WiFi and I don't have a clue what they are as there are 3 adults living in the house and I don't want to get militant about what is joining.

     

    Instead of showing me "xyz corp ltd" in the information box, can other information be used? Can users be forced into using a meaningful name for their device that has to be validated / given permission to join by the person who controls the EERO app?  That way I can assign the device to that person's profile.

     

    It's not someone manually adding things either; these things are being added in the middle of the night usually which also gives me a reason to be doubtful of their right to be on my network. 

     

    Ta muchly,

    Suzi

    Like 1
  • Allow to block devices on router level to force them to connect to the nearest puck instead of whichever boots first.

    Like
  • I have a 4 Eero 6 Pro system with more than 80 devices connected at least 75 WiFi (many are smart switches or cameras). Download speed to the gateway 942mps. Consistently cannot get more than 200mps (often only 5-50) to my iPad/iPhone forcing me to  turn private device on, wait 10 seconds then turn it back off. Goes to 400+ for a period of time then back down. I can’t be the only one having this issue, please help.

    Like 1
      • rayb30
      • rayb30
      • 11 mths ago
      • Reported - view

      User77a I had a few issues that lowered my speed through the other Eeros. I would check the Ethernet cable type between Eerros. It should be Cat 5e or higher; otherwise you will be limited to 100mbps. 
       

      Try disabling Wi-Fi on your phone, get near the main Eero connected to your modem. Then, re-enable phone Wi-Fi and verify the phone is connected to the main Eero through the app. Test the speed and see if download speed is better. Do this the same way on remaining Eeros, If you are using a VPN on your phone like Norton, it will cut you speed in half. Disable Web Protection before testing speed. I hope this helps in your troubleshooting.

      Like
  • Yes, I have cat5 and my iMac connected to a satellite via ethernet shows 500mps+. My issue seems to be wifi. Eero needs to prioritize the device seeking a "lane".

    Like
  • Samsung TVs unable to connect to internet when WPA3 beta turned on.

    Like 1
      • Mjohns
      • Mjohns
      • 11 mths ago
      • Reported - view

      scottrobo also have this issue with wpa3 enabled and Samsung q70t

      Like
  • Govee Immersion Lightstrip does not work with WPA3 beta enabled. 
     

    iPhones have a terrible time connecting to and utilizing wifi 6 channels. If ever. 

    Like
      • Sdworman
      • Sdworman
      • 11 mths ago
      • Reported - view

      Mjohns disable wpa3 if it's not working.  This encryption is not really needed in homes plus its in eero beta

      As for the iPhone, I have no issue connecting.  What model?

      Like
      • Mjohns
      • Mjohns
      • 11 mths ago
      • Reported - view

      Sdworman thank you - I did get it work with wpa3 off but my iPhone 12 Pro almost never hits wifi 6 and my only two access points are eero pro 6s

      Like
      • Sdworman
      • Sdworman
      • 11 mths ago
      • Reported - view

      Mjohns interesting.  My iPhone 12 connects.  Could be your phone.

      Like
  • I had to turn off the WPA3 beta feature. I purchased a Govee H6199 light for my tv and it simple refused to connect with WPA3 enabled. 

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  • It's not supported.  This is still in a eero lab beta.  Turn it off as this is just another security method for devices.

    Like
  • EERO 6 PRO
    I have a complain, now I have a fast fibre internet, I am a single user, I have a relatevely fast desktop PC (64 GB RAM, 4 GHz dualcore processor), I just got a fibre net with 150 Mbps net, I tested the net many times, the speed was excellent (150-153 Mbps download, 30-32 Mbps upload), but the PC got slower and slower, first at the mail I could recognized that to attach files to a mail was very slow, when I used the file manager to change the folders that was very slow (sometimes that was over a minute). Now when I want to open a web-site, that is more than a minute, and freakvently has a message to try that later. Previously I had with the same PC a simple wired net,  contracted 75 Mbps, the guaranteed width was 50 Mbps. Sometimes I had more than a dosen pages open, when I attached a file that started immediately, uploading was depending on the file-size. Changing folders that was immediate. I know that the faster is better, but in the reality I do not like to use unpleasent wolds, but now sometimes I say very loudly bad ones. Luckily  live alone an swearing is on my mother tounge, if somebody would hear that would not have understude that.

    The attached page was open for last half a year because I have a project to build up my family tree.

    If you would like to speak about this fenomenon I am ready for this. Honestly the previous net was enough fast, but I changed the faster one, but with Openreach I had a very bed experience. You think that Hungary is an underdeveloped country, and probably that is, in spite of that 25 years ago two day was the timlapse to order and get the net in the house, in a medium size village in a rural area. Over here that took more then three and half months 6 years ago. That is not a criticism, I just mentioned that...

    Thank you for your kind support.

    Please, chech the attachment.

    Regards,

    Dr Gyorgy (George) Borotai

    +447926727284

    Like
  • I don't know if it's the WAP3 feature or something else preventing me from VPN connection.  

    Like
  • WPA3 breaks Telstra Wi-Fi Calling on iPhone. Switching back to WPA2 fixes the issue. Is this going to be fixed anytime soon?

    Like
      • Sdworman
      • Sdworman
      • 10 mths ago
      • Reported - view

      Braeden don't use wpa3 since it's not supported on your device.   Keep in mind this is in beta with eero.

      This is just another encryption method still evolving 

      Like
      • Braeden
      • Braeden
      • 10 mths ago
      • Reported - view

      Sdworman it’s an iPhone 13 Pro, so I’m pretty sure it’s supported.

      I’ll just have to wait for it to be out of beta.

      Like
  • Super fantastic 

    Like
  • My HP Envy 4500 is unable to connect when I enable the WPA3 “beta” on my eero. If I turn it off, it works fine. Kinda disappointed that both the website and product box say that the devices support WPA3, but in actuality they don’t, as it’s a beta feature. Please update your product information to show that WPA3 is NOT supported yet. 

    Like
      • Jimfish52
      • Jimfish52
      • 9 mths ago
      • Reported - view

      Stellar1616 no its rubbish , 

      Like
  • What a load of rubbish , im gutted 2 grand p.c plugged in ethernet , up and down and CTD constant on my msfs2020 , big mistake

    Like
  • I'd love to see  an option to schedule restarts of the eero devices. Regular rebooting often improves my performance so I manually do it once a week. It's be nice to schedule this while I'm away or sleeping.

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  • One way to accomplish this is to plug in your gateway to a timer.  However, I'm not sure why you need to reboot so often or at all.  

    Like
  • The SMQ seems to be limiting my upload speeds to the eero speed test results on the router.  
     

    Unfortunately, the eero speed test results for my upload speed are too low by a factor of 10.  
     

    It would be nice to be able to manually enter my actual download/ upload ability (as measured by any wired device on my LAN) so that SMQ works correctly. 

    Like 1
  • WPA3. Turning this on meant that some of my devices would never connect. 

    Like 1
    • neildotwilliams Same. With it turned on, the two Eufy Smart Plugs I use to make sure my girlfriend's kids turn their stuff off refused to connect. Only reason I turned it off. Would be nice if this was fixed, unless it needs to be done on the Eufy sude with a firmware update. 

      Like
  • All my devices connected only my VPN didn't work, but now it's working.  I don't have WAP3 turned on anymore though. 

    Like
  • absolutely loving the eero don't know why it gets a bad 1 star it's working perfectly 😀 

    Like
  • Had this for two months. Not impressed with Optic cable at all. Think I might go back to broadband.

    Like
      • Sdworman
      • Sdworman
      • 9 mths ago
      • Reported - view

      Juan - eero has nothing to do with your cable.  Eero is convenience as is all wireless.

      Like
  • Well I guess this mean they gonna have to come get eero from my home!

    Like
      • Sdworman
      • Sdworman
      • 9 mths ago
      • Reported - view

      Juan - probably a promo.  You can still use the Eero with any isp..  Pretty sure it's all yours now..

      Like
  • I have the DNS cache turned on, and couldn't find a way to flush it (I updated a DNS entry and wasn't seeing the IP change locally). It would be great if there was a button somewhere in the settings to flush the DNS cache, which could be helpful even as a troubleshooting step.

    Like 1
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