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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

1097 replies

    • Myckel
    • 4 yrs ago
    • Reported - view

    I don’t kno what happen but ever since this recent update my wifi has been moving slower Nd on my Xbox I can play any games anymore because I’m constantly lagging and it’s also says double bat type detected 

      • Enthusiast
      • thatsthequy
      • 4 yrs ago
      • Reported - view

      Myckel Make sure your ISP equipment is in bridge mode.

      • Myckel
      • 4 yrs ago
      • Reported - view

      thatsthequy how do I do that 

      • Enthusiast
      • thatsthequy
      • 4 yrs ago
      • Reported - view

      Myckel What ISP and what model of modem/router? Instructions usually can be found on your ISP website.

    • Msada
    • 4 yrs ago
    • Reported - view

    thanks everyone, I ended up removing the WP3 option again, but this time after removing the option, I reset all eeros again, and finally they were able to connect.  So as info for future cases, removing the WP3 only will not do, it will have to be reset so the WP3 off actually kicks in.  

    • Myckel
    • 4 yrs ago
    • Reported - view

    I don’t kno what happened but ever since these last update my internet has been bad not to mention on my Xbox i literally lag on every game now and I’m also delayed it was never like that before idk what happened 

    • Myckel
    • 4 yrs ago
    • Reported - view

    When I turn on bridge mode my WiFi is even slower , it was perfectly fine before the last 2 updates now it’s just terrible I constantly have a double nat type 

    • Myckel
    • 4 yrs ago
    • Reported - view

    Okay I put it on bridge mode my nat type is open but my connection on every game is terrible I have a 1 bar on every game I play literally I’m constantly lagging this didn’t happen before 

      • Freakin punkrock nerd. I try and help and forgive my rudeness
      • Freakinkat
      • 4 yrs ago
      • Reported - view

      Myckel I'm telling yall man these things are not properly cooled. They get stupid hot and then their just horrible accidents waiting to happen 

    • Kiran73
    • 4 yrs ago
    • Reported - view

    Existing devices appear to show as new devices when they switch to 5Ghz?

      • Lunakorat
      • 4 yrs ago
      • Reported - view

      Kiran73 this is the norm with each new update you will see more improvement for all your devices.   

      • Kiran73
      • 4 yrs ago
      • Reported - view

      Lunakorat This is frustrating as duplicates of devices are displayed unnecessarily. Can this be rectified? 

      • cMoo92
      • 4 yrs ago
      • Reported - view

      Kiran73 are these Apple devices that started showing up multiple times? If so, it’s because of a new privacy feature in iOS 14 (released in September) to help prevent stores and companies from tracking you by using your device’s MAC address. The new privacy feature creates a new MAC address for each network it connects to. This makes the network think a new device is joining. But for networks that you’re ok with, like your home network, you can turn this off in Settings > WiFi > (tap the (i) icon > disable the “Private Address” option

      After doing that process, eero will stop creating duplicate devices and the old ones will fall off the device list after a few days.

      • Kiran73
      • 4 yrs ago
      • Reported - view

      cMoo92 Thanks. That makes sense as it’s only Apple products. Will look into switching off. 

    • Dntreid1819
    • 4 yrs ago
    • Reported - view

    WPA3 setting in beta apparently does more than enable WPA3 for devices that support it, it also blocks devices that don’t support it.  My HP printer (older OfficeJet 8600) could no longer connect when I turned it on.  So now it’s turned off.

      • Cyfenton
      • 4 yrs ago
      • Reported - view

      Dntreid1819 I found I had the exact same problem with my HP envy 4500.  With WPA3 turned on, this device is unable to connect.

    • Dntreid1819
    • 4 yrs ago
    • Reported - view

    Would REALLY be nice to see how much bandwidth/data has been used by each device and on what.  My precious ASUS router would let me view usage by device/apps or by apps/device on a daily by hour basis, or weekly, or monthly summary.  I could see when my kids spent hours on YouTube during home schooling hours.  Eero shows nothing but current live activity.  Can’t figure out where all my usage is coming from when affinity tells me I’ve used over 1.2 TB of data for the month.  :-(

    • McDave
    • 4 yrs ago
    • Reported - view

    A second ssid  that can be used for IIT and have it separated from main ssid. There are literally thousands of us wanting this. Your competition has this and Wi-Fi 6 upgrades are not too far out. You will have a mutiny if you ignore us. 

    • Protegam usque ad mortem quos amo.
    • regjaeger
    • 4 yrs ago
    • Reported - view

    I wanted to let the beta people know that the Eero Labs suite (less the gaming/conference feature) killed connection to my HP printer. It could "see" the network, and I cut the speed to 2.4 on the app to try to let it connect, but it wouldn't. I had to print something right then, so I tried turning off the suite, and immediately it printed. I don't know which one of the new features is doing it, but if you want to know, I'll go back and turn it back on and find out. This is an OfficeJet 8600 with all updates. 

    • emarticor
    • 4 yrs ago
    • Reported - view

    Enabling WPA3 failed to work consistently across most of our devices, in all kinds of device categories. Some devices could no longer connect (e.g., a Kindle and an older iPad), some devices started seeing hand-off connectivity issues from beacon to beacon (Pixel phone with latest Android OS), and in some cases, when devices would wake up, I'd need to disconnect and reconnect to the network for the io internet to pick back up (particularly with laptops).

    • Matthu
    • 4 yrs ago
    • Reported - view

    I have been testing local DNS caching. 

    I had issues with saved links to e.g. twitter accounts.

    I also had issues being unable to log in to particular corporate planning systems over VPN using Chrome (but not when using IE). This issue resolved itself as soon as I switched the beta functionality off.

    So I will not be using local DNS caching for the moment.

    • Paulb
    • 4 yrs ago
    • Reported - view

    When using the local DNS caching all my devices were showing as offline. All devices were connected to the network. As soon as I turned off this feature they all appeared online again. Seems like a bug

      • Paulb
      • 4 yrs ago
      • Reported - view

      Paulb leaving overnight things seem to have stabilised. So maybe not an issue, couldn't delete post, so please ignore the above

    • Jamiebro
    • 4 yrs ago
    • Reported - view

    Really like the band steering feature l, but I’m not seeing it actually work very well.  If I disconnect from the WiFi and then reconnect when standing near the Eero AP, then it connects on 5Ghz.  After waking further away it flips to 2.4 GHz (as somewhat expected). But as I walk even further away and near proximity of a second Eero AP, my WiFi session roams to the second AP, but it always connects to the second AP via 2.4 GHz, not 5Ghz (even if I’m standing right next to the second AP). The only way I can get the device to then connect to the second AP on 5Ghz is to turn my devices WiFi on/off.  

    I’m seeing this behavior on an iPhone XR 

      • cMoo92
      • 4 yrs ago
      • Reported - view

      Jamiebro unfortunately, it’s up to your device to choose what AP to connect to and what frequency to use. eero can try and do workarounds (like band steering) to try and “motivate” your device to connect to an AP, but ultimately it’s up to the device (which in this case is your iPhone). Apple, and every other device vendor, has programmed the logic into their devices to decide what AP to connect to, and also when to roam to a different AP.

    • WaveSouth
    • 4 yrs ago
    • Reported - view

    Reporting trouble with the wpa 3 configuration. I have a new Samsung S25G phone that will not connect when WPA 3 is enabled. Kicks both of our Samsung cell phones off the network stating password error.  When the feature is disabled the phone's reconnect with no problem.

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