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eero Labs features and feedback thread

Welcome to the eero Labs features and feedback thread!

Here is your place to share your experiences with new eero Labs feature releases, as well as let us know the types of future concepts you'd like to see here. We encourage you to share your feedback and interact with others, as well as have an opportunity to interact directly with our developers.

While this section will be more focused on connectivity related features, you can also submit general feature requests here.

For more on eero Labs, visit the eero help center.

1026 replies

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    • mtsullivan
    • 1 yr ago
    • Reported - view

    The “Optimize for conferencing and gaming” feature just throttles things that aren’t video, rather than prioritizing for video and gaming. If there is no video or gaming going on in my network, downloads should have access to the full bandwidth available. Currently, it doesn’t. Once I turned this feature off, I got the speed up I expected. 

      • Sr. Eero wireless engineer
      • Sdworman
      • 1 yr ago
      • Reported - view

      mtsullivan correct it limits bandwidth to non video or gaming devices.  If you need qos, then buy a router with this capability.  And if you're gaming, you should use a direct ethernet connection to the isp equipment.

      • mtsullivan.1
      • 1 yr ago
      • Reported - view

      Sdworman Or I could provide feedback for a feature that is still marked as "Beta" in the hope that *this* router can someday do the job that other routers already do.

      • Sr. Eero wireless engineer
      • Sdworman
      • 1 yr ago
      • Reported - view

      mtsullivan fair enough. Eero has been a wireless mesh solution.  Not sure if Amazon will evolve this into a router.  You never know.  They've integrated Ring with Eero...

       

      It's great feedback...

    • RaymondClum
    • 1 yr ago
    • Reported - view

    It would be nice if there was a way to prioritize each device on the network, or to even permit slicing up bandwidth to specific devices on the fly - I’ve just signed up for 1GB internet and had eero devices installed.  I’m backing up my PC to Backblaze for the first time, and I’d like to shift most of my bandwidth to that backup of 10TB+ of data to get it done quickly.  Once done, I’d just return the mix to default.

    • Zeph10
    • 1 yr ago
    • Reported - view

    I would like more control over which eero my devices use. My thermostat is connected to my basement eero, but is 6ft away from the base in direct line of sight, as an example. 

    • Sr. Eero wireless engineer
    • Sdworman
    • 1 yr ago
    • Reported - view

    Not how mesh works.  Devices will get connected to the least congested path to get out to the internet.

    I would be great to turn off 2.4ghz as long as there are no devices needing it.  I know ring prefers 2.4.  As well as Nest.  2.4 travels further but is more congested.

    A great feature would be to add more ssids and assign those to specific eeros.  This way, nest for instance will connect to that specific eero.

    • Wes
    • 1 yr ago
    • Reported - view

    It would be nice per eero receiver to prioritize either wired or wireless connections (or set a receiver to only wired/wireless). 
     

    Quicker access in the app to see where data is being used and to set a priority device would be nice. 

    • meadorjosh
    • 1 yr ago
    • Reported - view

    Please add a way to prioritize a single device.  This is really needed and something you don’t offer that many other routers do.  Thanks!

    • Wes
    • 1 yr ago
    • Reported - view

    Move “live data” usage to the top level of the activity screen on its own category. Currently it’s buried and isn’t actually live (on a 5 sec delay). Most of the time, when going into this option and waiting it doesn’t even update for me. As mention in my other post, being able to click on a device in this screen and set it to priority as others have stated as well is recommended. 

    • Dalemore
    • 1 yr ago
    • Reported - view

    I'm sure many of us can get behind this which would be split ssids my phone keeps finding this wi-fi band as Wi-Fi 6 and not Wi-Fi 6E so I have to constantly reconnect my phone in order to get the Wi-Fi 6E speeds but then after so long my phone reconnects to the Wi-Fi 6 and I lose that great speed for my pro 6E router. What are you guys think I would love to see split ssids so I can decide which gigahertz band to put devices on. 

    • Broll72
    • 1 yr ago
    • Reported - view

    Not happy with eero full stop. Rather have the old router back.

      • Sr. Eero wireless engineer
      • Sdworman
      • 1 yr ago
      • Reported - view

      Broll72 what are you referring to?  Don't know what you mean by full stop.

    • Laughin
    • 11 mths ago
    • Reported - view

    I noticed and issue with the WPA3 under the Eero Labs. When it is toggled on my old printer can’t connect to the internet. None of my other devices have an issue. It’s an HP Envy 4500. 

    • Bnightwalker
    • 11 mths ago
    • Reported - view

    Please never remove your SQM functionality options for EERO. That capability is a game changer for fixed wireless (WISP) customers. Love the product!

    • Sloanstar
    • 11 mths ago
    • Reported - view

    Static routes. All I've asked for for the past 3 years is static routes.

    • mhunt44
    • 11 mths ago
    • Reported - view

    Not happy with eero labs, everything will connect except my iphone 13 pro, connects to other wifi, just not the eero now and i cannot figure out how to turn it off.

      • Sr. Eero wireless engineer
      • Sdworman
      • 11 mths ago
      • Reported - view

      mhunt44 some beta do not work or work well.

       

      Go to the app

      Bottom of app, go to discover.

      Disable what you want.

      If you can't resolve, please call support.  They are very helpful.

    • Chriswoodcock
    • 11 mths ago
    • Reported - view

    I just had a Tesla Wall connector installed and had trouble connecting to my eero pro. It uses 2.4Ghz WPA2. It wouldn’t connect because I had enabled WPA3 as part of the eero Labs option. It was able to see the network but just wouldn’t connect to the internet. Not sure the technical reasons but thought I’d let you know so you could address it… 

      • Sr. Eero wireless engineer
      • Sdworman
      • 11 mths ago
      • Reported - view

      Chriswoodcock does the Tesla Wall connector support WPA3?  

    • okcjeeptech
    • 11 mths ago
    • Reported - view

    There needs to be a way to select 2.4 or 5ghz for certain devices. My fire tv sticks are typically defaulting to 2.4 and I have quite a bit of buffering going on.

    • Sr. Eero wireless engineer
    • Sdworman
    • 11 mths ago
    • Reported - view

    I am curious how far away you are from the eero when you try connecting?  If you are far enough then the 2.4 Ghz would be preferred.

    2.4 travels further than 5Ghz.  However, it is more congested and slower as you know.

    I agree, if there is a way to turn off 2.4 completely would be great.  This will also reduce the interference on the network.

      • Chriswoodcock
      • 11 mths ago
      • Reported - view

      Sdworman no the wall connector only supports 2.4ghz and WPA2. I would say it’s about 60 feet away from the router and it’s not a bad signal. I would love to be able to say “this device will only use 2.4Ghz and WPA2” from the eero router. Interestingly, I thought that if I turned on WPA3 it meant it would also support both WPA2 and WPA3, but it didn’t like it.

    • erro_jk
    • 11 mths ago
    • Reported - view

    Being able to force bind devices to certain nodes would be great. I know that a desktop, doorbell, camera isn’t going to move and I know which eero is closest. My ASUS system allows this configuration. 

    • Cdmxzak
    • 11 mths ago
    • Reported - view

    Please add the entire list of time zones. Or at the least the Mexican time zones. You have Perú time but Mexican daylight savings time is different than the US’s. 
     

    Built in VPN client for the popular VPN providers. This would be a great way to increase security or permit users to vpn back into work. 
     

    A way to test the connection between a remote eero and the router without using speed test on an external device. This will be helpful, for when an ethernet devices are connected to a remote eero. I want to see how much bandwidth is actually available . My router is in the office. the TV is connected to a remote eero and the router is in the office. 
     

    Maybe remote control is possible but haven’t found it yet  I was expecting this from Amazon, something like Meraki for home users  

    • dmbshn41
    • 11 mths ago
    • Reported - view

    Allow separate settings/SSIN for 2.4/5 ghz bands...using Eero has made my smart home very limited/useless...ready to sell off Eero as I have 5x more in smart home items..

Content aside

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